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INFINITI Stuart

Stuart, FL

Overview
Employees
Reviews
Vehicles
4.5
2,006 Reviews
Whether you hail from right here in Stuart, FL, north in Vero Beach or south in the vibrant West Palm Beach area our dealership delivers quality customer service and vehicles for all your needs and wants. With a vast array of amazing new INFINITI models, our Stuart, FL showroom has the luxurious set of wheels you need but for a fraction of the price. Thanks to our luxury for less credo, our showroom is highlighted by models like the INFINITI Q50, which delivers sporty luxury for less, and the INFINITI QX80, which features full sized luxury SUV versatility and space for less. For an even friendlier price tag we also offer an amazing selection of used cars and certified pre-owned INFINITI models, all of which come with the reliability of a fresh ride but with a much more manageable cost. These rides can deliver you back to Vero Beach or Port St. Lucie with style and a smile thanks to their certified assurance. When buying a new set of wheels here in our INFINITI Stuart showroom, the professionals in our finance center provide all the information and help you need to make the process simple. It is their job to find you the best in regards to auto loans and lease plans, so you can head home to Jupiter or West Palm Beach happily behind the wheel of your INFINITI. For all of your maintenance needs our service center provides top notch expertise that can help keep your ride on the road. Thanks to their knowledge and genuine parts our staff can make sure you remain in motion here on the Treasure Coast. Right beside rides like the INFINITI QX60, QX80 and Q50 our showroom delivers comprehensive service beyond just automotive and our competent staff. Thanks to a brand new state of the art facility our dealership is truly a treasure on the Florida coast and even offers an on-site café with free coffee. INFINITI Stuart is easy to locate on the Treasure Coast of Florida, so whether you are coming from Vero Beach, Port St. Lucie, Jupiter or West Palm beach stop by our location at 3970 SE Federal Hwy to experience true luxury for less.
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3970 SE Federal Hwy

Stuart, FL

34997

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Showing 2,006 reviews

October 08, 2022

People are Nice but you would expect that from a up scale dealership. I waited for my car and it was comfortable but nothing special More

by 19TERRYWILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Orr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2022 -

INFINITI Stuart responded

Thank you for your feedback Terry. Could you please reach out so that we can further discuss why you felt your experience was only 3 stars? You can reach me at 772.266.7575 Thank you! Amanda McCartney Sales Manager

Oct 08, 2022 -

19TERRYWILSON responded

Amanda. Explain to me why you survey? Is it for 5 stars or for a means to improve? I’ve never had a business want me to call them to discuss the review. I think that fact is another validation of an average rating.

Oct 08, 2022 -

INFINITI Stuart responded

Of course it is for feedback so we can improve ourselves every day! However we do pride ourselves on a 5 star experience for every customer so when they do not feel we achieved that, we want to reach out for better explanation. Thank you for your business.

Oct 08, 2022 -

19TERRYWILSON responded

Amanda. My experience wasn’t bad, it was normal. Your chairs might be a touch more comfortable but It’s the same experience that I would receive at the Ford or Chevy dealership. I do business with you because you’re the only Infiniti dealer in town and you haven’t given me any reason to drive to another Infiniti dealer. That’s a soft complement to you. Your service isn’t five star but that doesn’t mean it was below expectations. My bet is most people either give you a 5 or don’t fill out the survey. Both probably because they are indifferent about your service and us customers don’t really have very high expectations when walking into a dealership. You are welcome to contact me if you’d like, you’ve got my info. (I receive test, emails and phone calls from you often about seeking my car back to you). Maybe your dealership is different, but my experience is it’s more about the five star rating to keep your status with the manufacturer. No worries, unless you blackball me for being honest I’ll be back for service the next time my car needs it. Hope you have a great weekend.

October 06, 2022

The service representative Raphael was excellent but the guys who troubleshoot or perform the repairs were not thorough. More

by jrittersporn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
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Oct 08, 2022 -

INFINITI Stuart responded

Thank you for your review and your business! We appreciate your feedback and would like to hear more about your concerns on the repairs. Please reach out to our service manager Scott @ 772-266-7583. Thank you!

October 05, 2022

Fantastic. Professional people great job will recommend everyone and anyone. And will continue to go to this dealership More

by deenecysdiaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda McCartney, David Ferrara, Justin Bianchi, Daniel Stewart
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Oct 06, 2022 -

INFINITI Stuart responded

Thank you for your 5 star review! We appreciate your feedback and look forward to continuing to assist you!

October 05, 2022

The customer service was great and I had issues with my car when o purchased it was in the shop several times but in the final end it was the sales department that actually came through and got my issues s More

by marywoods1965
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk receptionist unfortunately I forgot her name but thank you so so much. Blonde hair very super nice, Amanda McCartney
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Oct 06, 2022 -

INFINITI Stuart responded

Thank you Mary for entrusting us to assist you and make things right! We appreciate your feedback and are very thankful we were able to get this squared away for you!

October 05, 2022

Unless you are a car salesman yourself I would not buy from this dealership. Got lock into a deal and it was nothing that was promised to me. More

by Della Pearson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hus Ebrahimi, Amanda McCartney, Ashley St.Julien
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Oct 07, 2022 -

INFINITI Stuart responded

Della, we appreciate your business and thank you for your purchase. We pride ourselves on customer service so we are upset to hear we may have missed the mark! Please reach out with any further feedback.

October 05, 2022

This is the most accommodating service dept and the svc dept staff are wonderful They always follow thru! More

by Jjarmay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe, Rafael Salcedo
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Oct 06, 2022 -

INFINITI Stuart responded

Thank you for your 5 star rating and review. We appreciate your business and look forward to continuing to assist you!

October 04, 2022

Car was done when promised. Unfortunately upon pickup I noticed that the rug on the drivers side had dark stripes on it which weren’t there when I dropped it off. After the ser More

by stephenberrardi01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2022 -

INFINITI Stuart responded

Mr. Berradi, Infiniti Stuart always strives to provide Excellent service. We are truly sorry that we have missed the mark. Please feel free to stop by at your earliest convenience so we may address this for you. We really appreciate you letting us know so we may improve for all our guests.

Oct 07, 2022 -

stephenberrardi01 responded

I had them address the issue before leaving the dealership.

October 04, 2022

This is an excellent dealer with professional and expert who know their job well and love and caring willing to help customers. This is my 4th care within a month for myself and my family. Thanks for all More

by EBRAHIMIDR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hus Ebrahimi, Daniel Stewart
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Oct 06, 2022 -

INFINITI Stuart responded

Thank you for your 5 star review and your kind words! We greatly appreciate your repeated business and your recommendation. We look forward to continuing to assist you with your vehicle needs!

October 02, 2022

Very good service department, Rafael and Whitney are outstanding. Definitely my first choice for service for my QX80 More

by CDSINKULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Salcedo
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Oct 03, 2022 -

INFINITI Stuart responded

Thank you for your 5 star review and your business! We look forward to continuing to assist you with your vehicle needs!

September 30, 2022

Paid 700 dollars just to have to return the car in less than a hr More

by sameermina1996
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Orr
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2022 -

INFINITI Stuart responded

Mr. Mina, we are so sorry this has happened. We take the safety and convenience of our customers seriously. I am glad we were able to provided you a loaner vehicle before the Hurricane and towed your vehicle in after the Hurricane to address this concern. Please let us know if there are any concerns, it will always be our pleasure to serve you.

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