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INFINITI Stuart - Service Center

Stuart, FL

4.3
1,188 Reviews
Call Service Center (772) 320-5709

1,188 Reviews of INFINITI Stuart - Service Center

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June 05, 2024

My questions still have not been addressed. Why? Too much upselling and not enough customer service More

by scottmannis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge. Zero stars
Report | Print
Jun 08, 2024 -

INFINITI Stuart responded

Scott, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joshua Muir General Manager (772) 254-8222

June 04, 2024

Service has been speedy in getting me in fast and fixing the tiny issues I had withmy new car. More

by DEBPONTE71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge and Alex
Report | Print
Jun 04, 2024 -

INFINITI Stuart responded

Thank you, Deb, for the kind words for our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you. Ross Fitzsimmons Service Manager (772) 254-8222

June 02, 2024

Fast and good service, friendly people clean place , they make me feel like home and happy More

by JOHNONEIL27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
Report | Print
Jun 03, 2024 -

INFINITI Stuart responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ross Fitzsimmons Service Manager (772) 254-8222

May 26, 2024

Whitney is very professional and she is the only reason I use Infiniti of stuart for service. More

by ERICFINKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Muir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Robinson
Report | Print
May 29, 2024 -

INFINITI Stuart responded

Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ross Fitzsimmons Service Manager (772) 254-8222

May 25, 2024

The customer service was excellent. First time at this dealership and the experience was exceptional. More

by Chrisbaronoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson, Jeffrey Orr, Ross Fitzsimmons
Report | Print
May 29, 2024 -

INFINITI Stuart responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI Stuart! Ross Fitzsimmons Service Manager (772) 254-8222

May 25, 2024

Service advisor was dismissive of my concerns. I had to remind him constantly about my concerns. Didn’t feel like a high end car dealer service department, charging extra for using a credit card a More

by anikov1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
May 29, 2024 -

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Ross Fitzsimmons Service Manager (772) 254-8222

May 24, 2024

Salesman (Ralston) was extremely courteous and was the reason I came back. Management was very respectful, and thanked me for my business with follow up calls. More

by Cjmulrooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Muir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Orr
Report | Print
May 29, 2024 -

INFINITI Stuart responded

Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ross Fitzsimmons Service Manager (772) 254-8222

May 24, 2024

Whitney is the best she has great customer service and is always going the extra mile to help More

by JOHNSALVAGGIO17
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
Report | Print
May 29, 2024 -

INFINITI Stuart responded

Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, John, and we hope to see you again! Ross Fitzsimmons Service Manager (772) 254-8222

May 24, 2024

Straight forward. Work completed as requested, and on time. My attendant was very efficient and friendly! More

by TRAVON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Report | Print
May 29, 2024 -

INFINITI Stuart responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Ross Fitzsimmons Service Manager (772) 254-8222

May 23, 2024

I have found Whitney to knowledgeable, responsive and honest in her dealings with me as a customer and a person. Joy to work with. Always returned phone calls or texts. More

by benr03898
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
Report | Print
May 29, 2024 -

INFINITI Stuart responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Ross Fitzsimmons Service Manager (772) 254-8222

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