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INFINITI of Baton Rouge

Baton Rouge, LA

Overview
Reviews
4.9
161 Reviews
Call Dealership (225) 753-4433

13540 Airline Highway

Baton Rouge, LA

70817

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Showing 161 reviews

August 29, 2023

The dealership was neat and clean and the person was friendly and professional. I truly was impressed. More

by lynn_t_2002
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Taylor Tyler
Report | Print
Sep 09, 2023 -

INFINITI of Baton Rouge responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our dealership neat and clean, and that our staff was friendly and professional. Creating a comfortable and welcoming environment for our customers is a top priority for us, and we're glad it made a positive impression on you. If there's anything else we can do to enhance your experience or if you have any questions in the future, please feel free to reach out. We appreciate your support and look forward to serving you again at INFINITI of Baton Rouge!

Helpful
August 21, 2023

The Infiniti service department was amazing; the sales department after the sale, not so much. More

by Emma
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tina Lanoux; David Spikes
Report | Print
Aug 25, 2023 -

INFINITI of Baton Rouge responded

Emma, Your kind words about our service team are truly appreciated. We are committed to providing top-notch service to all our customers, and your feedback motivates us to continually improve. However, we also noticed that you mentioned some concerns with our sales team in your review. We take all feedback seriously, and we want to ensure that your experience with INFINITI of Baton Rouge is exceptional from start to finish. To better understand and address your concerns, we kindly request that you reach out to our Customer Service Manager Felicia at 225-753-4433 or Fnealy@infinitibr.com. Your input will help us identify areas for improvement and ensure that we provide the outstanding service you deserve. Once again, thank you for choosing INFINITI of Baton Rouge, and we look forward to hearing from you soon. Your satisfaction is our top priority, and we are committed to making your experience with us exceptional.

Helpful
August 18, 2023

The dealership was neat and clean and the people were friendly and professional. I was impressed. More

by Quin300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Landry, Shelly Graves
Report | Print
Aug 28, 2023 -

INFINITI of Baton Rouge responded

Hi Quin300, we are very happy to have provided you with such a positive experience! Thank you so much for your positive comments about Infiniti Of Baton Rouge! We hope to be of service to you again in the future. Best wishes, Infiniti Of Baton Rouge

Helpful
August 12, 2023

Always has had a very good reputation in Baton Rouge Respectful and well known for great service and good deals More

by sylvia.gerace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hutchens, Tim Landry
Report | Print
Aug 17, 2023 -

INFINITI of Baton Rouge responded

Hi Sylvia.gerace, we are very happy to have provided you with such a positive experience! Sylvia.gerace, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Baton Rouge.

Helpful
August 04, 2023

I had to call several times before getting an answer a charge for this inspection. More

by rosegibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Graves
Report | Print
Aug 17, 2023 -

INFINITI of Baton Rouge responded

Hi Rosegibson, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you'd be willing to provide more feedback, please reach out to us at (225) 753-4433 so we can assist you further.

Helpful
June 27, 2023

They take very good care of their customers. They are very friendly and show concern. The facility is very nice and clean. More

by Mrs.squezzer
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jonathan Hutchens, Kimberly Guidry, Tim Landry, Shelly Graves, Brett Kemp
Report | Print
Jul 01, 2023 -

INFINITI of Baton Rouge responded

Hi Mrs.squezzer, we are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Infiniti Of Baton Rouge

Helpful
June 22, 2023

Very impressed with how Kimberly was able to meet all my expectations! I would recommend them to anyone. More

by krinteriors3
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kimberly Guidry
Report | Print
Jul 02, 2023 -

INFINITI of Baton Rouge responded

Hi Krinteriors3, thank you so much for your positive comments about Infiniti Of Baton Rouge! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Helpful 1
June 22, 2023

Amazing experience. Bernie is very helpful. We have purchased 2 vehicles frozen him and will continue to do so! More

by Ashleypoe25
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bernie Hahn
Report | Print
Jul 02, 2023 -

INFINITI of Baton Rouge responded

Ashleypoe25, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Baton Rouge! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
May 22, 2023

I was greeted when arrived. Consultants were very friendly and informative. My wait was very pleasant. Car washed after tires rotated and oil changed. I love my Infiniti and t More

by Turnbull
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don't remember names. Sorry
Report | Print
May 26, 2023 -

INFINITI of Baton Rouge responded

Turnbull, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Baton Rouge. Thank you for choosing INFINITI of Baton Rouge to handle your service.

Helpful
April 13, 2023

Always greeted and treated with utmost courtesy. Efficient and dependable staff. Waiting area very comfortable. More

by K_blanchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Landry, David Gaspard, Shelly Graves
Report | Print
May 26, 2023 -

INFINITI of Baton Rouge responded

We are thrilled to hear these kind words! Thank you for taking the time to leave a review and visiting Infiniti of Baton Rouge!

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