INFINITI of Beachwood

I leased 2 Q50 from them and the last time I went for an oil change they charged me $438! (just for an oil change). I said that seemed very high but they did nothing. When I got home I had a coupon for 2 oil change they charged me $438! (just for an oil change). I said that seemed very high but they did nothing. When I got home I had a coupon for 2 oil changes for less than I paid for one so I called the service guy (he never called me back) and I called the service manager (he never called me back either). This will be the last dollar I spend at Infiniti of Beachwood if they don't fix this problem! More

Also treated like family. Easy to schedule online. Kept your informed during the entire time vehicle was being serviced. Thanking you for being a customer. Easy to schedule online. Kept your informed during the entire time vehicle was being serviced. Thanking you for being a customer. More

Infiniti of Beachwood was outstanding. From start to finish they made me feel like a valuable customer. finish they made me feel like a valuable customer. More

Great service great experience would definitely come back.The sale person was great and very helpful back.The sale person was great and very helpful More

Everything went great always a wonderful experience. The people are so knowledgeable and very helpful. people are so knowledgeable and very helpful. More

The work was done in the time promised, and my car returned clean inside and out. returned clean inside and out. More

Very convenient and efficient. I don’t have anything else to say at this time. else to say at this time. More

Set up an appointment for Wednesday morning. Arrived and dropped vehicle off. Vehicle was not even looked at until Friday. Why schedule appointments? Also don’t appreciate lack of responses to the messaging dropped vehicle off. Vehicle was not even looked at until Friday. Why schedule appointments? Also don’t appreciate lack of responses to the messaging system you use. Sent multiple messages looking for an update and finally received a response. More

I am greatly satisfied with the service that I received from Infiniti of Beachwood. Keep up the GREAT JOB! Thanks for the exceptional customer service Kurt! from Infiniti of Beachwood. Keep up the GREAT JOB! Thanks for the exceptional customer service Kurt! More

The whole experience was very good. The only minor complaint was the length of time waiting for financing, etc. to be completed. The Infinity QX50 is an excellent vehicle!!! complaint was the length of time waiting for financing, etc. to be completed. The Infinity QX50 is an excellent vehicle!!! More