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INFINITI of Charlotte
Matthews, NC
196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 196 reviews
September 30, 2020
The service here is always great ,,, fast, efficient check in and out, really nice folks! No goodies in the waiting area during Corona, but that’s ok; that’ll return soon. Special shout out to Brando check in and out, really nice folks! No goodies in the waiting area during Corona, but that’s ok; that’ll return soon. Special shout out to Brandon! More
by BarbC
Employees Worked With
Brandon
Helpful September 28, 2020
Excellent Service Advisor, Quality Work, Clean Car, Fair Price - What else is there? This dealership has been good for sales (2 cars) and consistent service Price - What else is there? This dealership has been good for sales (2 cars) and consistent service More
by timothy.kendrick
Employees Worked With
Gary
September 24, 2020
Purchased used car from them, And after three days of having the car, both cv axles are vibrating and are need of replacing, and a motor mount is bad. No they won't help. Me fix this. Salesman told me th having the car, both cv axles are vibrating and are need of replacing, and a motor mount is bad. No they won't help. Me fix this. Salesman told me that their used cars go thru a 7 day process of being in their garage and gets what repairs needed...ha I doubt it, or this would have been fixed. Don't s hj op at infinity of charlotte, or Sonic Automotive. More
by DANIEL
Employees Worked With
Seon
September 21, 2020
Enjoy coming to this dealership service rep are very friendly and helpful . They seem to be concern about your service needs and also take the time to listen. friendly and helpful . They seem to be concern about your service needs and also take the time to listen. More
by Champion
Employees Worked With
Horatio Potts
September 14, 2020
***BUYER BEWARE***If you are buying a used car, this ***BUYER BEWARE*** If you are buying a used car, this company will get you in and out in a flawed vehicle just as fast as they can. We bought one yes ***BUYER BEWARE*** If you are buying a used car, this company will get you in and out in a flawed vehicle just as fast as they can. We bought one yesterday and were told the only problem was a slight issue with the key fob. ***BUYER BEWARE*** They failed to tell us the navigation was so old (and they had not updated it) that it would not work. They failed to explain the loud clicks when starting the vehicle. ***BUYER BEWARE*** Heaven forbid you try to understand how to work the song system in this car. We asked and were told “it’s so easy, I’ll send a link.” After further review online, we find that to be untrue. ***BUYER BEWARE*** Also, we were told the compact flash spot was for “nothing.” Again, after further review, untrue. I called and spoke to Tommy around 6:45pm on Monday 9/14. He says they “will take the car back” but offers NOT A SINGLE APOLOGY OR ALTERNATIVE FOR US TO DRIVE! Again, BUYER BEEARE. Even if I had the money to buy a brand new car from a dealership, I would want one from those that treat others equally and kindly. Service is important not only to the new car buyers, but the used car buyers as well. I expect Tommy or the General Manager to respond with a solution ASAP. Very Disappointed Customer, Laci Brooks Atkinson More
by Polkadotnurse
Employees Worked With
Peter Mikhal, Tommy (Claimed to be a Sales Manager)
August 29, 2020
Vehicle was outside, Rained and I got stained the interiorHorattio promised me he will take care of it. Nobody have contact me Will anybody calling me. interiorHorattio promised me he will take care of it. Nobody have contact me Will anybody calling me. More
by freddy_zelaya2002
Employees Worked With
Horattio and service guy
August 23, 2020
The experience with INFINITY of Charlotte and our sales person, Chris, was top notch. Chris was very friendly and helpful throughout the process. He was able to communicate with us very effectively and we person, Chris, was top notch. Chris was very friendly and helpful throughout the process. He was able to communicate with us very effectively and we appreciate it. Thanks for a great experience and we will recommend to our friends and family . More
by rmass710
Employees Worked With
Chris Bonner
August 10, 2020
Outstanding Service Have owned multiple Infiniti SUV's. Always receive great service. Michael Lomax was the Service Person I worked with this visit. Did a great job on Have owned multiple Infiniti SUV's. Always receive great service. Michael Lomax was the Service Person I worked with this visit. Did a great job on the social distancing aspect of this visit. Kept me informed on the progress of my service. Will be back again. More
by David L. Payne
Employees Worked With
Michael Lomax
