INFINITI of Charlotte

SUV in for recall work and a flat tire at the Repair shop. Told my wife we needed to replace all 4 tires even though 4 weeks earlier at the dealership everything was fine. Went to professional tire shop shop. Told my wife we needed to replace all 4 tires even though 4 weeks earlier at the dealership everything was fine. Went to professional tire shop who validate tires where fine. Makes you wonder...will not be buying from this dealership in the future. More

Dan was very rude and agreed to fix the damage his department caused to my car and then didn’t! Threatened to sue over review! department caused to my car and then didn’t! Threatened to sue over review! More

Enjoy the attention to detail that is provided by the service area. I’ve been coming to Infiniti of Charlotte for twelve years and never been disappointed service area. I’ve been coming to Infiniti of Charlotte for twelve years and never been disappointed More

The dealership and sales representative were very responsive, accommodating, clean and professional (particularly during this COVID crisis). The CPO vehicle was brought to our house for a test drive responsive, accommodating, clean and professional (particularly during this COVID crisis). The CPO vehicle was brought to our house for a test drive and delivered to the house a few days later for the final sale. My only complaint is that the final purchase order had a $100 ‘filing fee’ that was not advertised previously. This was in addition to the already advertised $800 dealer fee. The last minute $100 fee seemed a bit sly (I would have preferred that it was identified up front). Other than that, the purchase experience was terrific, primarily due to our sales associate (PJ). More

smooth I had a routine brake service and some warranty work scheduled. My car was checked out and I was given an estimate. Based on the required time, I took I had a routine brake service and some warranty work scheduled. My car was checked out and I was given an estimate. Based on the required time, I took out a loaner car and returned when the work was to be finished. It was. No surprises or modifications on the estimate. Also, a few other warranty concerns were addressed to save me a trip back. I'll be back as needed. More

105,000 mile service on my M-35 Scheduled my service and was quoted price. Was fantastic they came to my home to pick up the vehicle and returned it but failed to tell me that they Scheduled my service and was quoted price. Was fantastic they came to my home to pick up the vehicle and returned it but failed to tell me that they would leave a loaner vehicle in my driveway without keys because we hadn’t, arranged a loaner agreement prior. Once at the dealer they called to tell me vehicle would be brought back later same day and quoted a price for that service at $250 more than original. I complained but was told. A mistake was made and I was quoted price for a 4 cylinder car and not an 8. When the car was not back by 6 and no call, I called and found out they were not yet finished. No one could answer why I had not been told the car would not be returned that day. Ray called me back and apologized for the misquote, explained that it would be ready the next day and the problem was with what caused a caution light to be illuminated and told me they would honor the first quoted price. The car was returned that afternoon, serviced, washed and sanitized. Dan, the manager called to review the situation with me and to apologize for the miscommunication. Also offered to do the next lube and oil change at no cost to me. Situation rectified. Kudos to Ray for the assistance and great customer service! More

I was extremely satisfied with my experience from beginning to end. Thank you again for the no contact delivery of my vehicle. I love my vehicle. beginning to end. Thank you again for the no contact delivery of my vehicle. I love my vehicle. More

My sales rep Ron Dixon was awesome throughout the whole process. I flew all the way from Kansas City, MO to purchase my suv and they rolled out the red carpet treatment for me. Got a phenomenal deal and ev process. I flew all the way from Kansas City, MO to purchase my suv and they rolled out the red carpet treatment for me. Got a phenomenal deal and everyone provided a smooth and easy process. Greatly satisfied with my vehicle and my experience with Infinity of Charlotte! More

Service Department Dan Wissinger and the service department were SPECTACULAR!!!!! thanks!!! During this Coronavirus time Dan and the folks in the service department mad Dan Wissinger and the service department were SPECTACULAR!!!!! thanks!!! During this Coronavirus time Dan and the folks in the service department made everything as easy as possible for me. HUGE THANKS TO THE WHOLE DEPARTMENT!!! More

professional and friendly environment.went there for an professional and friendly environment. went there for an alignment. I mentioned another concern and asked if they can look into it, they inspected it professional and friendly environment. went there for an alignment. I mentioned another concern and asked if they can look into it, they inspected it and determined reparable under warranty, also happened to have the part in stock and did the repair on same visit! Thank you Infiniti of charlotte for an excellent service. More