INFINITI of Charlotte

I want to thank Rodney & Mr. Lee for making my car buying a great experience i haven't bought a car on 30 years. Thanks a great experience i haven't bought a car on 30 years. Thanks More

Enjoy coming to this dealership service rep are very friendly and helpful . They seem to be concern about your service needs and also take the time to listen. friendly and helpful . They seem to be concern about your service needs and also take the time to listen. More

***BUYER BEWARE***If you are buying a used car, this ***BUYER BEWARE*** If you are buying a used car, this company will get you in and out in a flawed vehicle just as fast as they can. We bought one yes ***BUYER BEWARE*** If you are buying a used car, this company will get you in and out in a flawed vehicle just as fast as they can. We bought one yesterday and were told the only problem was a slight issue with the key fob. ***BUYER BEWARE*** They failed to tell us the navigation was so old (and they had not updated it) that it would not work. They failed to explain the loud clicks when starting the vehicle. ***BUYER BEWARE*** Heaven forbid you try to understand how to work the song system in this car. We asked and were told “it’s so easy, I’ll send a link.” After further review online, we find that to be untrue. ***BUYER BEWARE*** Also, we were told the compact flash spot was for “nothing.” Again, after further review, untrue. I called and spoke to Tommy around 6:45pm on Monday 9/14. He says they “will take the car back” but offers NOT A SINGLE APOLOGY OR ALTERNATIVE FOR US TO DRIVE! Again, BUYER BEEARE. Even if I had the money to buy a brand new car from a dealership, I would want one from those that treat others equally and kindly. Service is important not only to the new car buyers, but the used car buyers as well. I expect Tommy or the General Manager to respond with a solution ASAP. Very Disappointed Customer, Laci Brooks Atkinson More

Sales team were excellent. they came to my house so i wouldn't have to go to the dealership for safety concerns related to covid-19 wouldn't have to go to the dealership for safety concerns related to covid-19 More

Vehicle was outside, Rained and I got stained the interiorHorattio promised me he will take care of it. Nobody have contact me Will anybody calling me. interiorHorattio promised me he will take care of it. Nobody have contact me Will anybody calling me. More

The experience with INFINITY of Charlotte and our sales person, Chris, was top notch. Chris was very friendly and helpful throughout the process. He was able to communicate with us very effectively and we person, Chris, was top notch. Chris was very friendly and helpful throughout the process. He was able to communicate with us very effectively and we appreciate it. Thanks for a great experience and we will recommend to our friends and family . More

Outstanding Service Have owned multiple Infiniti SUV's. Always receive great service. Michael Lomax was the Service Person I worked with this visit. Did a great job on Have owned multiple Infiniti SUV's. Always receive great service. Michael Lomax was the Service Person I worked with this visit. Did a great job on the social distancing aspect of this visit. Kept me informed on the progress of my service. Will be back again. More

SUV in for recall work and a flat tire at the Repair shop. Told my wife we needed to replace all 4 tires even though 4 weeks earlier at the dealership everything was fine. Went to professional tire shop shop. Told my wife we needed to replace all 4 tires even though 4 weeks earlier at the dealership everything was fine. Went to professional tire shop who validate tires where fine. Makes you wonder...will not be buying from this dealership in the future. More

Dan was very rude and agreed to fix the damage his department caused to my car and then didn’t! Threatened to sue over review! department caused to my car and then didn’t! Threatened to sue over review! More