Terrible service after the buy. Bought used Acadia Denali (pre-certified) after trip to Orlando noticed noices and other things,so was under warranty,called the warranty people took it to certified dealer and after they looked at it was told how much was gonna cost to fix was over a grand! Supposed to be hundred dollar deductible,the problem seems that the Dealer Infiniti of Chattanooga did not send in the paper work for our limited warranty they have had the vehicle for three days so far and we're supposed to have a vehicle to drive while in shop,of course can't because of this dealerships mistake which was a big one .Thank goodness the vehicle did not break down on our trip because no one would have came and got us ,the vehicle,give us a rental while being fixed Infiniti did not finish there job after they got there money from the bank! To me shows there more committed to to that than the customers! Also was told people from Michigan came down to do a hundred and something point inspection in order to pre certify it,funny how they missed the PCV hose hanging off side of air intake,when supposed to be in the engine! Not to mention after a week of having noticed a rattling sounded like a belt through the grill,nope after popping hood to check oil notice the noise was alot louder that why i checked the oil , the noise actually was coming from top of the motor,that's not to mention the other 3-4 things i found ,my wife turns off the vehicle the radio stays on until u open the door she did it stayed on ,she got the kids out of the back and radio still running ,5 min later asked me about it and Sayed no ,better go check she goes back out was still on ,she opened the door and it turned off,glad she was paying attention.rear tail light has water in it,but guess what not covered although gaskets are and thats the problem it's actually hooked to the light so not covered,the gasket on the door that's sticking out is? Hmm? Brake pedal squeaking the guy that rode with us on test drive"that normal" annoying i say..come to find out it's the brake booster 340.00 tail light not covered 580.00 it's just the rubber around the light some big inspection done by people from "Michigan", not sure i beleive they didn't notice pcv hose hanging out side istead of being in the motor ...not impressed with this dealership would not recommend to a friend! Alot of what ifs with 2 young kids on a 10 hour drive?
-James Brandon Johnson