INFINITI of Clarendon Hills - Service Center

Lance is simply great. Lance makes me feel welcome Lance is simply great. Lance makes me feel welcome everyt time I come there. Lance provides good information and help when I have questions and this Lance is simply great. Lance makes me feel welcome everyt time I come there. Lance provides good information and help when I have questions and this was really appreciated as I moved from Texas to Chicago and brough my IPL with me. As a newcomer to the U.S having some one like Lance who take the time to explain things for me is something I really appreciate. Lance makes sure the time I spend in the service depot is keept to a minimum. Lances turn around time is so fast I have realized I do not even have time to finish a cup of coffee in your lounge area, and that is what I call 1st class fast service. With a person like Lance in the service depot it makes me look forward to my next visit More

My experience with the Infiniti of Clarendon Hills dealership was pretty awesome! I must admit, I was a bit concerned at first because they just recently opened and I hadn't even heard of them until dealership was pretty awesome! I must admit, I was a bit concerned at first because they just recently opened and I hadn't even heard of them until the morning I went there. I figured they would either be really good or really bad. I am very grateful that they were really great. Mike Harlow represented the dealership amazingly! I spoke with him before I got there. He looked my information up before I got there. My clutch pedal hit the floor and stayed there; so I had to be towed into the dealership. When I arrived, Mike walked right up and greeted me by my name. He had already gathered the information on my car, set me up with a loaner, and I was on my way. While they had my car, Mike called me with daily updates. When I called in and left messages, Mike returned my calls very quickly as well. My clutch pedal issue was thoroughly investigated and I was given a couple of scenarios for the failures. One of them I sternly disagreed with and admittedly wasn't the most pleasant about. This one of the biggest reasons why I want to give many accolades to Mike Harlow; because he handle this part of our conversation with the utmost professionalism. All of my concerns were investigated and I was given thorough answers to all of my questions. My clutch pedal issue was resolved, they also replaced both of my rear woofers (even though only one was rattling) and I'm happily rolling again. To top all of this off, due to the mileage they had to put on my car to extensively troubleshoot and repair my clutch issue, my gas was even replaced (which is fantastic with these extremely high gas prices)! Thanks so much for your service! I'll definitely be back if I have any future issues. Carlton Davis More

I visited the Service Department for maintenance service. I anticipated it would take about one hour, but everything, including the free car wash, took less than 45 minutes. Lance provided advice that I foun I anticipated it would take about one hour, but everything, including the free car wash, took less than 45 minutes. Lance provided advice that I found very useful for my next scheduled service. Excellent service, fast, and at a great price! More

Lance was great to work with! The loaner was helpful and I never had to wait at the dealership any more time than was required. I never had to wait at the dealership any more time than was required. More

My experience at Infiniti of Clarendon Hills has always been exceptional. Lance was and has been very receptive and often times goes above and beyond to make our service visits not only top notch but quick been exceptional. Lance was and has been very receptive and often times goes above and beyond to make our service visits not only top notch but quick and convenient. We will continue to have both of our vehicles serviced by Infiniti of Clarendon Hills in the future and hope to have Lance as our service rep on those occasions. More

Prompt, efficient service. Good work done by Lance Groff. Wait time is minimal. Overall, a much better experience than my prior dealer. This part of review is just to make the text more than 25 words as m Wait time is minimal. Overall, a much better experience than my prior dealer. This part of review is just to make the text more than 25 words as mandated by the website. More

Great service, beautiful shop, and awesome people! Bought my Infinit QX56 from a friend and was introduced to Assad. He went above and beyond to show me how to transfer my warranty. When I arrived at the d my Infinit QX56 from a friend and was introduced to Assad. He went above and beyond to show me how to transfer my warranty. When I arrived at the dealership everything was there waiting for me. A real class act from Assad and Mike. You should be proud of the work these gentlemen are doing for the dealership! Even though I bought my vehicle used from a friend they treated me like a long valued customer that bought the vehicle right off the showroom floor! More

Great service Mike had me in and out within the time he had said it would take to exchange the battery.Mike was very helpful. had said it would take to exchange the battery.Mike was very helpful. More

Compared to my prior dealer,I feel as though I am in Heaven when I visit this dealership.Mike is very professional and courteous.He always refers to me as Ms. Scott,not by my first name like so my other Heaven when I visit this dealership.Mike is very professional and courteous.He always refers to me as Ms. Scott,not by my first name like so my other companies and I like the fact that he does that as I am 64 yrs. young and feel that I have earned that respect. Upon being serviced it is always timely and my car is always clean.Everything is explained to me up front as well as the cost,so there are no surprises.The waiting room is always clean.I love this dealership and the service.Never a problem. More

Lance was very helpful on the phone and very pleasant to deal with. It was very easy to find the entrance of the service garage. It didn't take very long to write up the ticket. Waiting room was very comfor deal with. It was very easy to find the entrance of the service garage. It didn't take very long to write up the ticket. Waiting room was very comfortable. Sevice was fast & done right. Everyone had a smile on their face and made you feel like your business was appreciated. I would go back In a heartbeat. More