INFINITI of Clarendon Hills - Service Center

Very straightforward and honest assessment of the problem I had with my M45. They resolved it quickly and on the first try. Lance was very courteous too and the cost wasn't bad!! I had with my M45. They resolved it quickly and on the first try. Lance was very courteous too and the cost wasn't bad!! More

I used to bring my car to Mike Harlow at the Infiniti of Lisle dealership. The last time I stopped in at the Lisle store, I discovered he was no longer there, so I turned around and took my car a few days Lisle dealership. The last time I stopped in at the Lisle store, I discovered he was no longer there, so I turned around and took my car a few days later to Infiniti of Clarendon Hills not knowing that he was there, but hoping that he might be. He recognized my car before he even ever saw me. That is the kind of service you get with Mike. He truly cares about his job and always listens to what I am saying about the needs of my car. He knows my car! Mike is an absolute pleasure to work with and my experience with the service manager at Infiniti of Clarendon Hills was fantastic too. If you are looking for a good place to take your car for service, call Mike, and he will definitely take care of you with no hassles. More

Lance did a great job. The service visit was as great as I have experienced in the past at the Lisle dealership. Keep up the good work. I have experienced in the past at the Lisle dealership. Keep up the good work. More

Lance went above and beyond to get me in and out for a part replacement which was covered under warranty. His attitude and service was greatly appreciated. part replacement which was covered under warranty. His attitude and service was greatly appreciated. More

This was my first time to the dealership and I all I have to say is I was blown away with the level of service I received. Lance was extremely helpful and even went as far to take my luggage out of my car an to say is I was blown away with the level of service I received. Lance was extremely helpful and even went as far to take my luggage out of my car and put it in the loaner I needed. All the staff is extremely professional and polite. The employee who was mopping the floors in the lounge area saw I was sitting there and asked if I wanted the remote to change the channel, that's NEVER happened at a dealership before. Good customer service is essential for any business and Infiniti of Clarendon Hills has certainly earned an A+ in my book. More

The folks at the dealer accomodated me with an early appointment and provided a loaner with less than 24 hour notice which i did not expect. The staff was attentive and took care of the repair before no appointment and provided a loaner with less than 24 hour notice which i did not expect. The staff was attentive and took care of the repair before noon which is the fastest experience for me at a dealer. The facility just opened and it shows that they had their guests in mind when it was designed from the service area through the showroom floor. I'll definitely be going back. Nazario More

My first trip to the new Clarendon Hills location was amazing. It is a beautiful facility and the staff is so friendly and knowledgable. I know this is my new dealer of choice for Infiniti service. amazing. It is a beautiful facility and the staff is so friendly and knowledgable. I know this is my new dealer of choice for Infiniti service. More

Mike Harlow is a great service writer. My wife and I worked with him when he was at Infiniti of Lisle. Nothing but great things to say about him. Professional, Great Customer Service, Informative, and worked with him when he was at Infiniti of Lisle. Nothing but great things to say about him. Professional, Great Customer Service, Informative, and Friendly. Mike definitely goes above and beyond for his customers, which is why we followed him over to Clarendon Hills. On a scale of 0-10, 10 being the best, Mike recieves a 20! Sincerely, Mark and Jennifer More

Mike is great. You can tell he really cares. These guys want to make sure your happy when you leave. I live in the city and will always make the effort to drive out. want to make sure your happy when you leave. I live in the city and will always make the effort to drive out. More

This was my second experience at Infiniti of Clarendon Hills. I went in for a service recall on my 2006 g35 coupe, the passenger air bag sensor had to be fixed. I pulled up without making an appointment a Hills. I went in for a service recall on my 2006 g35 coupe, the passenger air bag sensor had to be fixed. I pulled up without making an appointment and Anna was quick to show me what would be done and asked me if I needed anything additional (not selling) to my liking such as a point check, etc. I was greeted by Chris on the sales floor, asking how I was, how I was enjoying my car and what I thought of the newer model G coupes, not once did he pressure me to try and 'upgrade' or anything of the sort. I went over to the parts department to see what future things I may need for my vehicle and Erick was extremely informative and courteous in giving me up-to-date detailed information on all the parts and question I had requested. The entire staff of Infiniti of Clarendon Hills is extremely friendly and respectful. I was a loyal customer at Infiniti of Lisle previously but since this dealership opened and that is being right down the street from me - I now feel I have the best of both worlds. About an hour passed by and my vehicle was finished, Anna pointed out to me what services were done and thanked me for being patient and hope that I would come back if there were any issues, questions, or concerns about my car. Top notch in quality service without the usual 'dealership horror stories'. Professional and quick-to-the-point is what I have experienced so far and that is just how I like it. Infiniti of Clarendon Hills has definitely earned my business for years to come and I will refer others to this dealership as well, as good people and honest work ethics are hard to come by. Thank you guys. Sincerely, Jeffery More