INFINITI of Cool Springs

In buying dozens of cars and trucks over the years this purchase was probably the best. At Infiniti of Cool Springs we were not attacked like vultures by sales personnel. We were able to look around by o purchase was probably the best. At Infiniti of Cool Springs we were not attacked like vultures by sales personnel. We were able to look around by ourselves a little while before we were approached by Steve Wevick and asked if we had any questions he could answer. The sales person was very knowledgeable and not only answered all our questions but showed us things we didn’t even think to ask. We went on a test drive and upon returning to the dealership our salesman asked if we had anymore questions and offered refreshments. We talked over different options and was given copies of everything to look at to help make our decision. We were never pressured or asked to close on a deal. We told the salesman we wanted to go to lunch to talk and try to make our decision. He said take your time and if you need a day or two I understand. That was so different than the pressure tactics some dealerships use. We returned about an hour later and was happy to drive away in a 2020 Infiniti Q60. I would highly recommend Infiniti of Cool Springs to everyone. I know I will be back in a few years to trade with them again. More

BEST service, care and maintenance for my car! Infinity does a really great job of customer care. I make my appt online, I get a reminder, I come in and know everything will be taken care of AND m Infinity does a really great job of customer care. I make my appt online, I get a reminder, I come in and know everything will be taken care of AND my car is washed/vacuumed! It couldn't get any better than that! More

Great We were very pleased, Mr. Steve Wevick was very attentive to our request and took care of us. Everyone we met at dealership were very friendly. Thanks We were very pleased, Mr. Steve Wevick was very attentive to our request and took care of us. Everyone we met at dealership were very friendly. Thanks Jimmy Calvary More

Had a recall issue with service Had a recall issue and front end alignment issue. Jay Garner was my service adviser. He was very helpful and informed me how long, what was being done Had a recall issue and front end alignment issue. Jay Garner was my service adviser. He was very helpful and informed me how long, what was being done and would check with me while I waited in the showroom. Not only did Jay come in several times to let me know the progress, he went the extra mile and made sure it was covered under warranty as we have a brand new QX60 with only 2900 miles on the vehicle. After completing the work, Jay let me know our vehicle was done and even walked me out to where my car was!! Jay and the entire team at Infiniti of Cool Springs were fantastic! I would recommend them as a dealership that goes above and beyond making the customer happy. Oh, and did I mention they washed my car too? You don't see service that good these days. More

Gets me in & out very quickly— answers any questions i might have. Had a just-issued recall on my car that i had not received notice of yet. They were on top of it! Very professional might have. Had a just-issued recall on my car that i had not received notice of yet. They were on top of it! Very professional More

Joseph went above and beyond in figuring out how to apply my reward points to my bill. He’s a pleasure to work with and always provides great customer service. my reward points to my bill. He’s a pleasure to work with and always provides great customer service. More

Recall part My first visit and it was the best. The people where very friendly and made me feel comfortable. I live 180 miles but it was worth the trip. My first visit and it was the best. The people where very friendly and made me feel comfortable. I live 180 miles but it was worth the trip. More