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INFINITI of Cool Springs
Franklin, TN
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 887 reviews
April 16, 2019
Always good service Quick in and out. Always have a good experience at Infiniti of Cool Springs. Would recommend them to anyone. Thank you for making it so easy to serv Quick in and out. Always have a good experience at Infiniti of Cool Springs. Would recommend them to anyone. Thank you for making it so easy to service my car. More
by xxx
Employees Worked With
Ryan Dunning
April 15, 2019
Awesome Service Mr Battle handled the service needs very professional. Without requesting nor knowing there was an issue, he recognized that my SUV was out of alignm Mr Battle handled the service needs very professional. Without requesting nor knowing there was an issue, he recognized that my SUV was out of alignment and took the necessary steps to fix. Thanks for going the extra mile. More
by rmoseley
Employees Worked With
Joseph Battle
April 11, 2019
Service Terron is very helpful and super pleasant to work with when I come in for service. I am in and out in a timely manner and have a great space to hang Terron is very helpful and super pleasant to work with when I come in for service. I am in and out in a timely manner and have a great space to hang in while waiting. More
by RachelMc
Employees Worked With
Terron Henderson
April 11, 2019
Excellent Experience This was a totally positive visit for us, the first time we have been to this service department. They were very nice and helpful and made the whole This was a totally positive visit for us, the first time we have been to this service department. They were very nice and helpful and made the whole process very simple and easy. More
by Tina
Employees Worked With
Ryan Dunning
April 09, 2019
Excellent Customer Service This is the second time I have taken my car in to be serviced & once again I received the best service. Everyone is extremely helpful & friendly & mak This is the second time I have taken my car in to be serviced & once again I received the best service. Everyone is extremely helpful & friendly & make the process as quick as possible while being extremely thorough. More
by Shan
Employees Worked With
Corey Worthington
April 08, 2019
Great service. Part was replaced under warranty. Service manager kept me informed of progress. Service manager explain the issue and reason for diagnosis. Car was r Part was replaced under warranty. Service manager kept me informed of progress. Service manager explain the issue and reason for diagnosis. Car was returned washed and no issues since. More
by Champ14
Employees Worked With
Joseph Battle
April 07, 2019
Great personal customer service. Terrorn Henderson was awesome. He remembered me from my last visit and ensured I received excellent customer service. Also provided a discounted ser Terrorn Henderson was awesome. He remembered me from my last visit and ensured I received excellent customer service. Also provided a discounted service via coupon. More
by Chanitta Nealy
Employees Worked With
Terron Henderson
April 06, 2019
Recall Tracy (Servicer Adviser), handled my Recall excellently. I was very impressed with Tracy & his knowledge concerning my Recall. Tracy said, upg Tracy (Servicer Adviser), handled my Recall excellently. I was very impressed with Tracy & his knowledge concerning my Recall. Tracy said, upgrade would take about 45 minutes, But I was ready to go in about 30 minutes. More
by TC56
Employees Worked With
Tracy
April 05, 2019
20193 Experience The associate was quite helpful explaining the features on the vehicle, as well as the purchasing process. He made sure I was prepared to drive the c The associate was quite helpful explaining the features on the vehicle, as well as the purchasing process. He made sure I was prepared to drive the car off the lot after the purchase. I received excellent customer service from the associate. More
by PatrickQX
Employees Worked With
I can’t recall the name of the lady who completed my paperwork for the loan, nor the guy who assisted when I sign the papers. ??. , Glenn Reames
April 04, 2019
Service Terron did a good job with his prompt handling of my Q60. AND, he got it done faster than anticipated. I'm very please with INFINIT of Cool Springs. I Terron did a good job with his prompt handling of my Q60. AND, he got it done faster than anticipated. I'm very please with INFINIT of Cool Springs. I even started to look at new cars! More
by Howard H
Employees Worked With
Terron Henderson
