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INFINITI of Cool Springs
Franklin, TN
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 887 reviews
March 23, 2019
Service Great work, quick and at a fair price. car was washed and returned in a very clean condition. I recommend Infiniti of Cools Springs service to all I Great work, quick and at a fair price. car was washed and returned in a very clean condition. I recommend Infiniti of Cools Springs service to all Infiniti owners. More
by Q60
Employees Worked With
Ryan Dunning
March 23, 2019
Great experience, friendly and easy Explained what was needed and got the job done! They loaned me a car to use since my service on multiple items would take a while. I feel like I’m dri Explained what was needed and got the job done! They loaned me a car to use since my service on multiple items would take a while. I feel like I’m driving a new car! More
by mitzilindsey
Employees Worked With
Justin Burdine
March 22, 2019
Excellent service!!! Corey was great! He made sure that all of my problems were taken care of & kept in touch with me to keep me informed of the progress. Corey was great! He made sure that all of my problems were taken care of & kept in touch with me to keep me informed of the progress. More
by Shan
Employees Worked With
Corey Worthington
March 22, 2019
Excellent service Super fast service. Had a loaner car waiting when i dropped my car off. Great communication during and after the repairs/work. It took 15 minutes to p Super fast service. Had a loaner car waiting when i dropped my car off. Great communication during and after the repairs/work. It took 15 minutes to pick up my car (which was clean BTW), pay and get out of there. Love it! The price was a little high, but fortunately I had coupons that helped. More
by jana
Employees Worked With
Ryan Dunning
March 20, 2019
Excellent Service Fantastic experience! Everything was delivered as expected. Timelines and professionalism are both top of the scale. The team took excellent care of m Fantastic experience! Everything was delivered as expected. Timelines and professionalism are both top of the scale. The team took excellent care of me as a customer! More
by Infinitiowner
Employees Worked With
Ryan Dunning
March 19, 2019
wheel alignment taken immediately without appointment.. assessment and work done quickly and provided a loaner..car was ready in 90 minutes with an added bonus of was taken immediately without appointment.. assessment and work done quickly and provided a loaner..car was ready in 90 minutes with an added bonus of washing the car...Jay was sensational..very personal attention by all..kudos More
by allan m
Employees Worked With
jay garner,paul bounds
March 18, 2019
Even when things with your car are bad, these guys are good "Just bring it on in and we'll take care of it," was the response when I called the service department. I did not have an appointment and I would need "Just bring it on in and we'll take care of it," was the response when I called the service department. I did not have an appointment and I would need a loaner. "No problem." The intake procedure is always easy and I was back out the door with a beautiful loaner in less than 20 minutes. After evaluating my vehicle (which is a 2011 with 180K miles) the news was not good. In fact, the news was so bad I was speechless...but my customer care advisor was patient, answered all my questions and offered to call me back after I'd had some time to think about my options. An hour later the service manager called to see if he could help - and he did! I authorized the work and it was done in a day. Expensive? Yes, but everything is relative with an 8 year old vehicle. Its fixed, I'm back on the road and when I'm ready to invest in my next vehicle there's no doubt where I'm headed. More
by C. LaBerge
Employees Worked With
Joseph
March 18, 2019
5 Star Service! I have a Infiniti Q70L and my wife has a Lexus Rx 350. Every time she goes in for service, it is ok, but not what you would expect for that category I have a Infiniti Q70L and my wife has a Lexus Rx 350. Every time she goes in for service, it is ok, but not what you would expect for that category of car. On the other hand, every time without exception, my service has always been 5 Star at Infiniti. I love my car and I love the how Infiniti goes out of their way to take care of me. I recommend Infiniti to all my friends. More
by Geo
Employees Worked With
Joseph Battle
March 14, 2019
Great customer service. Amazing customer service! Service rep knew there were things we needed to get done, told him we were trying to repair a little at a time. He was great Amazing customer service! Service rep knew there were things we needed to get done, told him we were trying to repair a little at a time. He was great, no pushy but explained all that needed immediate attention. More
by April
Employees Worked With
Andre Williams, Daniel Griffith, Justin Burdine
March 12, 2019
Great Service before Weekend Trip My wife took in our 2013 JX35 before a weekend trip. Our SUV needed an oil change and tire rotation. Thanks to the multi-point inspection, it was di My wife took in our 2013 JX35 before a weekend trip. Our SUV needed an oil change and tire rotation. Thanks to the multi-point inspection, it was discovered the battery had corroded completely through and had actually caused other damage. We are grateful this issue was detected and resolved before it became a big problem, potentially while on a trip. Keep up the great work! More
by jason74
Employees Worked With
Ryan Dunning
