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INFINITI of Cool Springs
Franklin, TN
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 887 reviews
February 11, 2019
service on my Infiniti service bay was not disorganized and everyone seems to have a area of expertise within their lane and they greeted you and were not pushy about what n service bay was not disorganized and everyone seems to have a area of expertise within their lane and they greeted you and were not pushy about what needed to be done. More
by jmac623
Employees Worked With
Do not remember their names but will be sure to look at my paperwork
February 11, 2019
Professional, courteous and really fast service. The service advisor was readily available upon arrival. He was courteous and attentive to my request. When the car was ready he immediately notified m The service advisor was readily available upon arrival. He was courteous and attentive to my request. When the car was ready he immediately notified me . He explained the cost with the coupons and the maintenance checks and recommended services that would be coming up soon. More
by satisfiedcustomer1948
Employees Worked With
joseph
February 08, 2019
We Always have an amazing experience. Absolutely amazing service at infinity. Blows me away every time. My drivers license was expired and the guy working behind the counter even let me us Absolutely amazing service at infinity. Blows me away every time. My drivers license was expired and the guy working behind the counter even let me use his computer to renew it. I wish I could remember his name. Amazing people. More
by Jesus123
Employees Worked With
Marc cooper
February 05, 2019
Great service with coupons I was keep up on the progress of my service. Service was completed in a timely manner even without an appointment. And the cost savings were good. I was keep up on the progress of my service. Service was completed in a timely manner even without an appointment. And the cost savings were good. More
by ggivens
Employees Worked With
Terron Henderson
February 05, 2019
New car buy Best dealership I have come across. Excellent service and nicest people I have ever dealt with. This new car buying experience is the best. Top quay Best dealership I have come across. Excellent service and nicest people I have ever dealt with. This new car buying experience is the best. Top quay More
by Mikeadamson
Employees Worked With
Steve Horlander
February 05, 2019
We were on our way to buy a Lexus On Friday, Jan. 25, we visited Toyota and Lexus. We had been very satisfied with our Lexus RX330. Over the weekend we determined we were going to purc On Friday, Jan. 25, we visited Toyota and Lexus. We had been very satisfied with our Lexus RX330. Over the weekend we determined we were going to purchase a new Lexus RX350. On Monday, Jan.28, we left the house, headed to the Lexus dealership. On the drive there I told my wife that I wanted to stop by Infiniti first, Just to make sure we making the right decision. With her reluctance, we stopped. Being directed to Steve Wevick, we looked the QX50 and the QX60. Mr. Weviick had extensive knowledge of both vehicles and their features. After a little conversation we wanted to look further into the QX60. Following a test drive where both my wife and I drove the car, it became obvious that we started second guessing our initial decision of what to buy. Sitting down with Mr. Wevick we reviewed what features we wanted and what we felt wasn't necessary. Ultimately after agreeing on a price, we bought a QX60. Throughout this process we met Mr. Macke who also was a tremendous help in our decision making process. Since then every one we encountered was extremely friendly and helpful. More
by gunnarfan
Employees Worked With
Joe Macke, Terron Henderson, and Debbie, Steven Wevick, Eric Hopkins
February 04, 2019
Great service Mark Cooper is knowledgeable, friendly and considerate. He explains everything very well and keeps you informed of all the work and your options. He Mark Cooper is knowledgeable, friendly and considerate. He explains everything very well and keeps you informed of all the work and your options. He does not push for things you do not need. More
by kb
Employees Worked With
Mark Cooper
February 03, 2019
Bad service Very dishonest. Agreed to terms, signed the paperwork on a lease, and later realized the paperwork was for different terms. Contacted sales manager, a Very dishonest. Agreed to terms, signed the paperwork on a lease, and later realized the paperwork was for different terms. Contacted sales manager, and although she remembered it, said she couldn’t do anything about it. GM contacted but has never replied. We are partially to blame for not reading while we were signing. BUT I FIRMLY BELIEVE THIS WAS ON PURPOSE. Since purchasing, service has been shady. We were told that we would receive concierge service for routine services. When we called in for pick up on the very first service, the service department told us that we don’t receive that and the sales person lied to us- his words, not ours, and that the sales person no longer works there. Be careful dealing with these guys. I strongly suggest going to a different infiniti dealer. Still love the vehicle, just go to a different dealer. More
by Snake123
Employees Worked With
No longer works there
February 03, 2019
Great experience! Super friendly and thoroughly competent assistance from Nick Shotwell and all the Infiniti staff! I really appreciated the exceptional level of knowl Super friendly and thoroughly competent assistance from Nick Shotwell and all the Infiniti staff! I really appreciated the exceptional level of knowledge and service provided by Nick, Eric, Alex and Debbie! I highly recommend Infiniti of Cool Springs! More
by itsmoms60
Employees Worked With
Nick Shotwell, Alex, Debbie, Eric Hopkins
February 03, 2019
Very professional saleswoman Victoria provides a great sales experience for me and my husband. We are very happy with the car and price. I would definitely recommend her to friend Victoria provides a great sales experience for me and my husband. We are very happy with the car and price. I would definitely recommend her to friends, and will come back for next lease. More
by Abigail1
Employees Worked With
Victoria Mulea
