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INFINITI of Cool Springs

Franklin, TN

Overview
Reviews
4.3
888 Reviews
Call Dealership (615) 492-8657
View Awards

211 Comtide Court

Franklin, TN

37067

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Showing 888 reviews

May 04, 2022

I have used Infiniti of Cool Springs for many years, and have not been disappointed. Their service is prompt, the communication is excellent, the service crew is professional and respectful, the quality of More

by tforrester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Report | Print
May 06, 2022 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 30, 2022

The facility is clean. All the service staff was very friendly, professional and helpful. Communication from service rep very helpful. More

by Angelamreid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaitlin Wainwright
Report | Print
May 02, 2022 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 30, 2022

Great customer experience with the purchase of my new Infiniti! I’m looking forward to a positive service experience during my ownership. More

by sstabler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ford
Report | Print
May 03, 2022 -

INFINITI of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At INFINITI of Cool Springs we are always striving to do better than your last visit.

April 21, 2022

Evaluation of the problem was spot on. Service was timely and solved the issues. Was kept well informed throughout the process. More

by 35G customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Billingsly
Report | Print
Apr 24, 2022 -

INFINITI of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 18, 2022

Needs to be fair to all customers with the same approach and make everyone a priority! Remember customers share their experiences with neighbors and friends! More

by larryhudson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay Gardner
Report | Print
Nov 23, 2022 -

INFINITI of Cool Springs responded

Your service should have been much better. I would like to personally get involved to ensure everything is smoother from here on out. Please reach out at your earliest convenience. Ian Henson General Manager (615)771-7171

April 15, 2022

This was by far the best car buying experience of mine and my wife's. If we ever buy another vehicle we will definitely use this dealership. More

by Tony&Shirley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corina Lafever
Report | Print
Apr 17, 2022 -

INFINITI of Cool Springs responded

Hi, thank you so much for your positive comments about INFINITI of Cool Springs! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2022

Wonderful people clean and accommodating pleasant finished within provided time frame and kept in touch during service More

by Janice.cecil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin
Report | Print
Apr 09, 2022 -

INFINITI of Cool Springs responded

Hi Janice, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 04, 2022

My first time taking my car here and they fixed my problem I've been having for months. They also gave me a car to use while my car was in the shop. To top it all off they gave me back my car washed. More

by Catherine Flowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Report | Print
Apr 07, 2022 -

INFINITI of Cool Springs responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again for the recommendation, and have an amazing day!

March 22, 2022

Very professional team to care for you and your vehicle quick and timely when getting service More

by Sorrellscattle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Andrade
Report | Print
March 09, 2022

Excellent buying experience. Would definitely recommend Infiniti of Cool Springs to family and friends. 5 stars. More

by ORedJr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kennedy, Shawn Carter
Report | Print
Mar 11, 2022 -

INFINITI of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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