INFINITI of Cool Springs

Service department returned unfixed car I took my 2007 M35 to cool springs with complaint thatbcar felt as tho it were pulling load.they drained n replaced all the fluids,which i had just do I took my 2007 M35 to cool springs with complaint thatbcar felt as tho it were pulling load.they drained n replaced all the fluids,which i had just done wth all factory recomended fluids,and charged me $830 yet i drove car just one block and returned it to dealership bc problem was unchanged.shop foreman took ride wth me and sd he thought was brake caliper sticking.i told him it smtimes would stick but sumtimes not so didnt thimk that was problem.when i got car back about week later it still had no change and turned 3500rpm at 80 mph.month later i returned car with same complaint and ask tht they check what was making rattle noise from under car.the next day they called asking if tech could drive car home which i ofcourse agreed.then they called and said they could not find anything wrong with car bt admitted it was running extreme high rpms.they said couldnt here rattle which is so loud its embarrassing to drive plus makes clicking noise anytime speed is changed.i asked if could get something showing that i had just had it checked by them n they found nothing wrong to which they responded by saying they would not sign off on that.how can a car dealership give my car back and tale me its broken but thy cant find whats wrong? How can they ignore sounds when so obvious tonanyone within 50feet of car? I have since had to set by and watch car get worse n now suspension is so tight it squeks when turning a curve so i have had to park my car.what xxxx am insupposed to do to get it fixed.i thought they would b ones to find n fix the problem not take total of $1170 just to change fluids that did not need changing and do nothing to fix or find problem that it has? More

beware when you try to buy your lease car at lease end According to the Infinite contract you can buy your lease car at the end of the lease for a set price plus $300. At Infinite of Cool Springs this is According to the Infinite contract you can buy your lease car at the end of the lease for a set price plus $300. At Infinite of Cool Springs this is not so. They wanted to add $2300 for profit, then they wanted to inspect it for an additional $700, because they said they were selling me a used car and then they said that I would have to replace anything that they found needed replacing such as new tires, brakes etc. They tried to totally defraud me.. I called Infinite corporate and found out that I could simply pay the car off for the contract price and that was what I did. Stay away from this dealership as they are dishonest. More

new vehicle purchase infiniti I am very happy with the QX60 that I recently bought, Ryan Murray and Glen Reames were friendly and knowledgeable about the inventory, they have been I am very happy with the QX60 that I recently bought, Ryan Murray and Glen Reames were friendly and knowledgeable about the inventory, they have been pleasant to deal with. The explanation of numbers in the finance dept could be better although friendly did not explain the add on amounts for extras offered such as GAP and "lifetime warranty" which is not really lifetime it is 120,000 miles for me I drive more than that and keep cars longer than 120,000 miles . just offered the extras and made them sound appealing then when I looked at numbers it was way more than I felt appropriate. my payment was supposed to be one amount then ended up being more than I wanted to pay. I felt this was brushed in unexpectedly at the last minute of the deal. overall and happy with the purchase and the experience. would have liked for the financial to be more upfront so no surprises at the end. my mom just bought from the same manufacturer of the Infiniti-- Nissan and got the same "lifetime warranty" for half the price she was also offered protectant for her car inside and out for a discount I was not offered the protectant at all More

Pleased with the Final Outcome I really wanted the Q50 and my Client Advisor, Ryan, and the General Sales Manager, Ian, were patient and mindful of what I wanted in a vehicle. They I really wanted the Q50 and my Client Advisor, Ryan, and the General Sales Manager, Ian, were patient and mindful of what I wanted in a vehicle. They both went out of their way to explain the pricing and ensured that I was comfortable with my purchase. In the end, I was extremely satisfied. I love my Q50!!! More

Infiniti Cool Springs We just purchased a new vehicle from Glen Reames at Infiniti Cool Springs. We had an outstanding experience and could not be more pleased with the pr We just purchased a new vehicle from Glen Reames at Infiniti Cool Springs. We had an outstanding experience and could not be more pleased with the process. Glen was incredibly knowledgable about the vehicle and knew the answers to all of our questions. In fact, we could not find a question that he did not know the answer to! He was extremely honest, helpful and nice. It was a great experience! More

Infiniti of Cool Springs / Glen Reames Glen was great to work with, I highly recommend him. He was very patient as I was still trying to narrow down a decision on what type of car I wanted Glen was great to work with, I highly recommend him. He was very patient as I was still trying to narrow down a decision on what type of car I wanted and changed my mind several times. More

I made a lease purchase at this dealership but I live in Huntsville, AL. One of their known advertising tactics is to provide 12 months NO COST maintenance as persuasion to buy at Infiniti of Cool Springs. Huntsville, AL. One of their known advertising tactics is to provide 12 months NO COST maintenance as persuasion to buy at Infiniti of Cool Springs. They also advertise Door to Door delivery to Huntsville, Knoxville, and Bowling Green area but it’s interesting to me that they deliver to these places outside of the Nashville area but don't provide reasonable assistance for those customers in addition to the delivery they promise. I live in Huntsville, AL and I was provided with the 12 month NO COST maintenance package but the catch is you can ONLY use it at the Infiniti of Cool Springs. This is an Inconvenient for a customer to travel to Nashville, TN just to get an oil change. I inquired with services department and Customer relations to see if it was possible for them to reimburse the cost if I go to a local dealership or provide me with a waiver so I may take advantage of the 12 months NO COST maintenance package. Both persons provided with the same inconvenient message stating I may not be provided with services at the local infiniti dealership in Huntsville, AL and I must come to Nashville, TN to get my oil change because this service is not provided by Infiniti. I have the choice of using two tanks of gas which is $ 120 round trip to get to Infiniti of Cool Springs or purchase the oil change and tire rotation at the local dealership. How is this dealership happy to deliver a car in areas outside the Nashville area but not accommodate those customers with the services advertised in their local areas? It seems that the sale is all infiniti of Cool Springs is after and once the sale is complete the customer is no longer a concern. More

I had a wonderful experience with these guys. I have purchased several vehicle in my life and this has been the best experience I have had. I feel they gave me the best price after hrs of negotiations o purchased several vehicle in my life and this has been the best experience I have had. I feel they gave me the best price after hrs of negotiations of course but it was well worth it. My sales lady was Awesome here name is Betsy ask for her if you want a good sales person. Thanks again for a great time. love the Q50 I got 30mpg going home to Clarksville. I would recommend them to anyone who want a great car. More

I just purchased a new car from them and have been incredibly dissatisfied with the entire experience. They use unethical negotiation tactics. When negotiating on the price of the car they showed the incredibly dissatisfied with the entire experience. They use unethical negotiation tactics. When negotiating on the price of the car they showed the finance numbers with a 5.9% interest rate. When asking them about the interest rate being high for someone with outstanding credit, they stated that the interest rate that they offer would only go up from that point. I thought I negotiated a lower payment on my car by getting them to reduce the price. However, when it came time to sign the finance papers, it was discovered that the only reason the monthly payment was negotiated lower was simply by providing a lower interest rate of 3.9%. I ended up negotiating full sale price for the car--I am an expert negotiator, obviously! When addressing this issue with the General Manager he didn't apologize for the bad experience. He said that they do this with every customer so that they won't be disappointed with higher interest rates. His logic made no sense and he was unreasonable and rude to talk to. For such an expensive purchase, one would expect to be treated in a more respectful and friendly manner. I will not ever buy another car from this dealership and I will tell all of my colleagues to avoid this dealership as well. It is surprising that this dealership exists right down the road from the corporate facility. They are a really sad representation of the Infiniti brand. More

My husband and I recently bought a new car from Brenda Shelly. I have to admit both us us despise car shopping. Brenda was very professional and classy. She made the entire process seamless. We are now cu Shelly. I have to admit both us us despise car shopping. Brenda was very professional and classy. She made the entire process seamless. We are now customers for life. Thank you for the phenomenal service! More