INFINITI of Elk Grove

Mo rocks! We were very pleased with our entire experience. Mo was very knowledgeable, helpful, patient and willing to work with our schedule. We would recomme We were very pleased with our entire experience. Mo was very knowledgeable, helpful, patient and willing to work with our schedule. We would recommend this dealership and Moh to any of our friends or family. More

Best dealership in town! I got my first Infiniti from Infiniti Elk Grove and now my second! Both times have been nothing but excellent customer service. They find you the best I got my first Infiniti from Infiniti Elk Grove and now my second! Both times have been nothing but excellent customer service. They find you the best incentives and explain things very thoroughly. I will definitely continue to come here. More

My Experience I had the pleasure of working with “Mo” (Mr. Mossa). He is a very knowledgeable and objective sales professional. Mo helped me to identify the vehicle I had the pleasure of working with “Mo” (Mr. Mossa). He is a very knowledgeable and objective sales professional. Mo helped me to identify the vehicle that best fit my needs. His objective opinion was in-line with my research, in other words, Mo was fair, accurate and knowledgeable with his information. Thanks Mo for putting me needs first. Best regards, Peter More

It's not about the commission I have owned 3 Infiniti's and they have all been serviced at Infiniti of Elk Grove since about 2000. Unfortunately, I wasn't as satisfied with my serv I have owned 3 Infiniti's and they have all been serviced at Infiniti of Elk Grove since about 2000. Unfortunately, I wasn't as satisfied with my service this time as I have been in the past. I took my car in for an oil change and I let Ashley Caldwell know that the tire sensor light had come on while I was driving to my appointment. I informed her that the right rear tire pressure was at 31PSI. I dropped my car off at about 7:30AM. I spoke with Ashley at 3:50PM and she proceeded to inform me of recommended repairs (two of the recommended repairs were for parts and labor that I had had done at Infiniti that she was unaware of). She mentioned that the techs were trying to locate tires for my car. I again informed her that I would be taking my car back to the place that I had purchased the tires from. My car stayed over night and I remained in a loaner car. On Tuesday morning, September 18, 2018, via text message, I agreed to 3 recommendations along with my oil change. Fast forward to about 6:20PM. I picked up my car from the sales department as the service department was closed for the evening. The price that I was quoted by Ashley via text message earlier in the morning was not the price listed on the invoice. In order to pick up my car, I had to pay the price and wait until the next day to address the matter. I then drive out of the parking lot of Infiniti and my tire sensor light comes on immediately. I look at the PSI for each tire and realize that the technician had not put any air in all four of my tires! I specifically stated to Ashley that the tire pressure was low when I first spoke with her. It took me over 45 minutes to get home because I had to stop at two gas stations to put air in my tires. Unacceptable! Especially when I had just spent my hard earned money getting "recommended" repairs" done. So, early this morning, September 19, 2018, when I am trying to address the situation with Ashley in regards to the incorrect price that I was charged and that no air was put in my tires, she uses avoidance by responding via text messaging. Infiniti of Elk Grove has always prided themselves on customer service. Customer service includes talking to a person and correcting the mistake (not via text message). The conversation was great when I was spending money, but trying to resolve an issue became a problem. It's not always about the money that a person is going to make on commission by recommending unneeded repairs. It's about keeping the customer in the Infiniti family. My cars' warranties have been expired for several years now. I choose to go to have my cars serviced Infiniti for the customer service and the trust of warranted services. It's definitely not because I am saving money. More

First car buying experience. I would like to thank Mo, Farhan, and Steve for making my first car buying experience a very pleasant one! After not having a good experience at anoth I would like to thank Mo, Farhan, and Steve for making my first car buying experience a very pleasant one! After not having a good experience at another dealership I decided to pay them a visit and I was very pleased with the outcome. After lots of test driving and shopping around I finally am driving a car that I love. Once again I can’t express how nice everyone was and treated me very well. Well done Mo, Farhan, and Steve, keep up the great work :) More

My Infiniti Service Advisor - Rich is Amazing I would like to take a moment and call what I consider to be Excellent Customer Service that I can always count on whenever I visit INFINITI of Elk Gr I would like to take a moment and call what I consider to be Excellent Customer Service that I can always count on whenever I visit INFINITI of Elk Grove...more to the point, my Service Advisor - Rich. I've enjoyed my G37 Convertible for 3yrs now and every time I visit for regular maintenance or when I have an emergency repair need, I contact Rich and he gets me scheduled as if I'm a V.I.P. I am extremely confident in is recommendations b/c time and time again, Rich advises me when I need to have additional services while advising which is absolutely needed and what can wait. The entire Service is always very friendly, the dealership stays clean, and the waiting area is stocked with coffee, water, and cookies. No matter what my vehicle service issue has been, Rich has been honest, accommodating around my drop off times and super considerate about getting the work done in the most timely fashion every time. Rich and the Infiniti of Elk Grove Service, I can't thank you enough. Regards, Michael T More

Quick and easy vehicle purchase working with Alexis! I was looking at SUVs for my wife for several months. I decided to call Infiniti of Elk Grove where I talked with Alexis. She was very easy to work wi I was looking at SUVs for my wife for several months. I decided to call Infiniti of Elk Grove where I talked with Alexis. She was very easy to work with. I'm very busy during the day and we were able to go back and forth through text messaging until we came up with a deal I was interested in. We came in on a Tuesday night and met with Alexis and Steve (Sales Manager). The provided me with the down payment, residual and monthly payment numbers which matched what we had agreed on via text message. There were no surprises! The process was smooth and we were in and out in a couple of hours. My wife loves her new QX 60! Also, they even threw in all weather floor mats at no extra cost! More

Anthony made buying a car fun It was so easy buying a car at the dealership. They play no pricing games. And Anthony found the exact car we were looking for. Great service It was so easy buying a car at the dealership. They play no pricing games. And Anthony found the exact car we were looking for. Great service More

Wonderful Buying Experience Working with Mo has been a wonderful experience. He was up front, honest, respectful, and kind. This has been the best and least stressful car buying Working with Mo has been a wonderful experience. He was up front, honest, respectful, and kind. This has been the best and least stressful car buying experience we have ever had. We will definitely come back to see Mo when we are ready for another car. More

Simply the best Bought a used car from Elk Grove Infinity. Not the most expensive car on the lot but Will ng and the sales staff made me feel like it was the most imp Bought a used car from Elk Grove Infinity. Not the most expensive car on the lot but Will ng and the sales staff made me feel like it was the most important deal of the week. Thank you for making this one of the most enjoyable car purchasing experiences of my life More