INFINITI of Englewood

Horrible! A bunch of liars. I will sue. I leased an Infiniti QX60 in July. Deal was made contingent on dealer absorbing any/all extra mileage on my trade-in Infiniti. One month after deal I leased an Infiniti QX60 in July. Deal was made contingent on dealer absorbing any/all extra mileage on my trade-in Infiniti. One month after deal was consummated, I received a bill for $1700 for "excess mileage" from Infiniti corporate. I called Craig and Bob from the dealership about the letter. Craig (the Finance Officer) told me to "throw the letter in the garbage", that this was a standard letter from Infiniti and "not to worry about it". Two months later, in September, I received another letter requesting $2000 (which included penalties and interest). I called Craig again, and again he told me to "throw the letter in the garbage". Last week (mid-October), I received a letter from a collection agency telling me that if I didn't pay the excess mileage fee (now $2200) that action would be used against me. I called Craig, Bob, and even the dealership VP - Jeff Lieberman, all of whom did not return my call. They should be ashamed of themselves. Craig outright lied to me, and is now avoiding my calls. I will now sue the dealership in local court. I was warned about Infiniti of Englewood by an associate from another dealership who warned me that they "are under indictment for stealing cars from the port (50 of them) by Infiniti Corporate". Based on the low-ball cost of their offer to me, I was lured into this horrible deal, and my credit is now being affected by them. Lying, then running away from the truth - this is what you will experience from Infiniti of Englewood!!! More

Avoide this dealer Avoid this dealer. Sent email, letter by mail and went in person to dealer's finance office trying to resolve issue with my lease account and signed l Avoid this dealer. Sent email, letter by mail and went in person to dealer's finance office trying to resolve issue with my lease account and signed lease agreement with no results. Shame! More

Dealer Not Responsive Service is awful, after buying a vehicle don't count on getting your tags on time and don't anticipate getting a call from them. Service is awful, after buying a vehicle don't count on getting your tags on time and don't anticipate getting a call from them. More

Outanding service I have been a continuous customer at Infiniti of Englewood and haven't received anything but great outstanding service from this dealership and servic I have been a continuous customer at Infiniti of Englewood and haven't received anything but great outstanding service from this dealership and service manager there at this dealership. Carlos vasquez has been my key contact at this dealership and all my vehicles service needs and the attention to detail on my car has been immaculate. There hasn't been a time were my service hasn't been done right I have approximately 9 years receiving service from this dealership and truly can not say anything wrong with it from them giving me loaner to the minimal like arranging service appointment. Carlos truly thanks you and continue to do the work you do at Infiniti. The reason I continue bring my business this dealership is because of the service carlos bring to me every time I show up even for as small as an oil change. thanks again and sometime not everyone can appreciate quality and service More

Attitude is Everything Wanted to say thank you to Carlos Vasquez for taking care of my breaks. I wasn't exactly the most pleasant customer initially when I walked in (crappy Wanted to say thank you to Carlos Vasquez for taking care of my breaks. I wasn't exactly the most pleasant customer initially when I walked in (crappy day at work), and yet he managed to still make sure my car was taken care of. One less problem to worry about! Thank you. More

Car buying made easy !!!! Dennis made the process very easy the way it should be and I recommend him to all. Total times start to finish one hour !! Thank you for everyth Dennis made the process very easy the way it should be and I recommend him to all. Total times start to finish one hour !! Thank you for everything More

Be careful when visiting this place. Hi all. I just wanted to say few words about my last visit to this dealership. I went there few times cause its the closest one to my home. And this i Hi all. I just wanted to say few words about my last visit to this dealership. I went there few times cause its the closest one to my home. And this is in particular regarding the person, Carlos Vasquez. My breaks were shaking, so, every time i break, the car would be shaking. I had it a little from the beginning, and it was a little bit, and only on high speeds, so i never payed attention to it. It got worse and i went to the dealer of Englewood. carlos vasquez told me that i need to change both of my breaks, i got 17k on my car, and infiniti would replace my front and i would need to pay 300$ for my rear replacement. When i asked him why infiniti would cover front and not rear he couldn't explain to me. I had to call another dealership, of Ramsey, and the guy there explained why they covered the front. So, this carlos telling me i need to change rear pads. I went and bought them on internet, then went to my own mechanic to replace them. And when he replaced it, i asked to see the old once. There was plenty left of the break, and i asked mechanic, how much miles do you think i still had on them, he told me at least 5000....So my question is why would carlos tell me that i need to change them like NOW ! This dealership is ripping people off, i mean there is no trust to these guys. Its very sad that these days people only want to get your money and forget about a good service. And then they bother with phone calls and text messages to rate them and actually asking for a 10 on every question...unbelievable. More

Worst Dealership in my 23 years of car buying! Below is an actual email I have sent to multiple people in the dealership to give you an idea of the scammers an customer service. I've had numerous Below is an actual email I have sent to multiple people in the dealership to give you an idea of the scammers an customer service. I've had numerous problems. Spent over $40K on a car and my temp plates expired despite me calling multiple times. They kept my down payment and never reimbursed, I spent 6 hours in the dealership despite preworking the deal on the phone the day before. "I'm not sure why I got a text that said "we also need proof from your credit card statement that $500 was charged". This is borderline ridiculous that I had to create a chase bank online account just to provide you proof that you charged my credit card. Isn't this something you keep track of when you take someone's money? Or maybe one of the 10 emails or 37 phone calls since December, where I was told "it will be done today" isn't enough. (attached are just some of the emails). At this point I am sooo sick and tired of calling requesting, writing emails, getting car rentals in a blizzard, having to pay tickets for driving a car that had no plates, still needing to come to the dealership to get my second key and my car detailed. This is absurd. Please send this Again - I have been promised reimbursement of my non license plate ticket (took months to send them and temps expired) and car rental. I'm not sure how you plan to compensate for inconvenience of 37 phone calls...calling from Japan to try to resolve this... fights with my wife because she couldn't drive to work after the cop threatened tow her car. I've sent all the receipts multiple times including the ticket I received...I'm done! Attached is your proof that you charged my credit card that has since changed by my bank." More

Excellent quality and customer service I've been going to Infiniti of Englewood for several years now and the quality and customer service just keeps getting better and better! An example o I've been going to Infiniti of Englewood for several years now and the quality and customer service just keeps getting better and better! An example of this unparalleled customer service is when I had a tire blow out on the way to the airport. Instead of me having to miss my flight, Infiniti of Englewood traveled to where my car was parked and had the tire replaced. When I returned from my trip, it was like nothing ever happened. That's what I call great quality and customer service! Carlos Vasquez (service manager) is fantastic and always makes sure customer issues are addressed and strives to exceed expectations with every time. I can't imagine another dealer being even close to the quality and customer service that I've experienced with Infiniti of Englewood. Thank you for everything! More

Great Experience-Juliet Kim is the Best This is our first Infiniti. We dropped in for 2 test drives and were sold. We ended up buying a 2016 QX50. The drive Powerful and ride Very Smooth. This is our first Infiniti. We dropped in for 2 test drives and were sold. We ended up buying a 2016 QX50. The drive Powerful and ride Very Smooth. The sound system with Bose speakers.. the best around. We chose the midnight Garnet with Chestnut leather interior. A very pretty car. We were lucky to have Juliet Kim, as our sales person. She was very professional, very knowledgeable and attentive. Everything she told us was delivered as promised in a timely fashion. From beginning to end, we could have not asked for better total experience. We got a great price, deal and best value for our (leased) trade-in. We highly recommend Juliet Kim and the dealership. More