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INFINITI of Fort Wayne

Fort Wayne, IN

4.3
256 Reviews

4805 Lima Rd

Fort Wayne, IN

46808

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Showing 256 reviews

April 19, 2021

Too expensive for the service. Used coupons I received in the mail The price did not change at the end service had a story. Your coupons are just a joke. More

by BAYTZAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Hefty
May 07, 2021 -

INFINITI of Fort Wayne responded

Hello, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

April 08, 2021

Everyone was very friendly. Being the Covid going on other than sitting and waiting. The refreshments was none. Didn't see the extra santizing being they still require the mask mandate. I have onl More

by karenannie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hefty
Apr 08, 2021 -

INFINITI of Fort Wayne responded

Thank you so much for taking the time to leave us this honest feedback. We will share your comments with the team and hope to see you again.

April 01, 2021

Had a great experience purchasing a new truck with the sales team from Fort Wayne Nissan. Thanks to Joe Lucenti and Tim for setting everything up. More

by NONE3
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lucenti
Apr 02, 2021 -

INFINITI of Fort Wayne responded

Thank you so much for your kind words for Joe and Tim here at Infiniti of Fort Wayne, and for taking the time to leave us this wonderful feedback!

March 24, 2021

Very pleased with service provided. Sorry was late for appt but they were understanding. Also helped with giving me some insight on used vehicles. Extra percent off balance very much appreciated. Thank More

by TMT51353
Price
Recommend Dealer
Yes
Employees Worked With
John Hefty
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Tmt51353, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Fort Wayne. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2021

Zach was great to work with. Car had some early issues but was taken care of after a week. Trunk net was never installed and trunk release button on the console doesn't work. More

by TENTEN3DS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hefty, Zach Williams, Bryant Husted
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Tenten3ds, we're happy you found our staff to be so supportive during your experience here at Infiniti Of Fort Wayne. If you have any further questions, please give us a call. We're always happy to help!

March 10, 2021

This is the best Infiniti dealership ! All of the employees are wonderful , especially Kaleb reber. I would never have anyone else service my vehicle as he always does a great job! More

by KAT_MUELLER6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaleb Reber
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Kat_mueller6, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Fort Wayne. We look forward to your next visit! Take care!

March 09, 2021

Great customer service. Service department was very attentive and timely.They did a great job and they took my car earlier than the scheduled appointment. Great service! More

by LY5560
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Hi Ly5560, thank you so much for your positive comments about Infiniti Of Fort Wayne! We are always more than happy to assist you if anything else comes up. Take care!

March 05, 2021

Herbie and the team did a great job getting the car in and getting the recall fixed for us. They were all friendly and the work was done in a timely manner. More

by JRMAMA75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie from service center
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Jrmama75, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Fort Wayne. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 01, 2021

Tim & Jordan were great to work with! It was lunch time and we were really hungry and Tim bought us lunch. We found the perfect used car for our college daughter and landed on a fair price. Then I felt som More

by OCENERGY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim [sales mgr] & Jordan [sales]
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Ocenergy1, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Fort Wayne! If you have any further questions, please give us a call. We're always happy to help!

February 25, 2021

Great saleman. Good people skills. Easy to talk too. Good response time. The knowledge of the cars . Down to earth. Just all round good saleman More

by Victoria Cockerham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hefty
Apr 17, 2021 -

INFINITI of Fort Wayne responded

Victoria Cockerham, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Fort Wayne! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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