INFINITI of Fort Wayne

Very nice people to work with.Service Dept is very quick Very nice people to work with. Service Dept is very quick they get you in and out and if you have questions and concerns they explain the situation w Very nice people to work with. Service Dept is very quick they get you in and out and if you have questions and concerns they explain the situation with you More

Quick easy and to the point. Was able to wait for the service to be completed in the customer lounge comfortable even en this time of COVID-19 service to be completed in the customer lounge comfortable even en this time of COVID-19 More

Quality of work was great. Was taken care of and provlem solved. Time frame was little long but warranty work and covid probably contributed to this. solved. Time frame was little long but warranty work and covid probably contributed to this. More

Top Notch Service Josh was so helpful to work me in at the last minute. He also saved my a large service fee by giving me a complimentary inspection. Will definitely b Josh was so helpful to work me in at the last minute. He also saved my a large service fee by giving me a complimentary inspection. Will definitely be back. More

Only thing that went well was purchasing the car. Of course that's because they get your money. I was told they'd fix the paint chips and detail my vehicle and look for a new wobble noise I heard 2 days course that's because they get your money. I was told they'd fix the paint chips and detail my vehicle and look for a new wobble noise I heard 2 days later. I never got a call about my vehicle and no text or call back the day they had my vehicle to do all of this. I had to call every department to talk to anybody. I finally was told a time to come get it and it looks like they used nail polish on the paint chips, didnt buff some of the marks like they said they would and they also didn't detail my car bc the detailer wasnt there..they could have at least had their department porters clean it. I definitely don't recommend this place at all, even nissan bc it's the same people working there. Waste of money and time. More

The sales manager was rude. He was upset at my husband on the phone and said to me that I could leave. The deal was off. the phone and said to me that I could leave. The deal was off. More

Awesome customer service every time, from the guys in the service department to the salesman(Channing Williams is great) to the finance rep. I came in to have my car serviced and ended up driving home with a service department to the salesman(Channing Williams is great) to the finance rep. I came in to have my car serviced and ended up driving home with a new car. This is my second Nissan. You have a customer for life. More

Thoroughly enjoyed my experience here. From the moment I pulled in and spoke with the sales guy to my dealings with his manager and on down to the finance guy it was a smooth and non pressured experience. W pulled in and spoke with the sales guy to my dealings with his manager and on down to the finance guy it was a smooth and non pressured experience. Would highly recommend this dealer. They seem to truly care about their customers and making them happy. More

I had to get my oil changed I was concerned about the tail light they hold wAter it said they all do that NOT TRUE tail light they hold wAter it said they all do that NOT TRUE More

The guy who helped me.I forget his name ( he smokes The guy who helped me. I forget his name ( he smokes Camel turish royal ciggerettes....he has a picture in his office of his niece and nephew, I th The guy who helped me. I forget his name ( he smokes Camel turish royal ciggerettes....he has a picture in his office of his niece and nephew, I thought they were his kids) ....was super helpful and informative. I really appreciate his transparency and honestey through the process. Heade the process painless and enjoyable....because of his exemplary customer service and professionalism, I never want to deal with any other dealership in fort Wayne EXPECT for Nissan. The guy who helped me was the definition of competence and genuiness. More