INFINITI of Fort Wayne

Better but still not impressed So I brought our Nissan Armada back after having $1700 worth of work done and having the service engine light on that wasn't on before we dropped it o So I brought our Nissan Armada back after having $1700 worth of work done and having the service engine light on that wasn't on before we dropped it off. We had the shuttle drop us off to eat while they were checking it out. He called me and said it was the oxygen sensor. I was told that his mechanic wasn't anywhere near it (except he told me that the first fix was going to take so long because they had to lower the exhaust). But they were still going to cover it since I had just spent $1700 two days prior. Well, my warranty company alerted me that they had called and he tried to have it covered by them 1st. The friendliness is great, but the honesty is not. Yes they covered the cost of fixing the O2 sensor, but they do not own any of their mistakes. More

I love the Nissan salesmen. They are a terrific group of employees. They always go the extra mile for the customer to make things right. We have purchased two new vehicles and one used from them. However employees. They always go the extra mile for the customer to make things right. We have purchased two new vehicles and one used from them. However, on the other hand, the service department is aggravating. The manager argues with me each time I visit. They try to cover up and steer clear of issues. They do not take accurate messages for other employees, so then the customer has to reiterate everything. The manager has even argued with me about a passenger occupancy recall and kept saying I already had the components replaced so I'd have to pay for the service, which wasn't the case. Of course, the sensor (or sensors) was bad and a part of the recall. Another argument was the replacement of a damaged exterior component that was part of the agreement for the used vehicle purchase. Luckily the sales manager noticed I was upset during the visit and immediately addressed the issue. A third argument stems from finding rust deposits ALL over a brand new vehicle, body and chrome. I already visited a body shop for a quote. Nissan's detailer claimed that the clay bar would remove the deposits. Upon picking up my car, I instantly noticed scratches ALL over the chrome pieces. Again the manager argued with me that the clay bar doesn't scratch chrome and that he uses it on his vehicle's chrome. Hello! If there's dirt in the clay bar, it will causes scratches. Then, one of the service guys took out a chunk of paint under the rear window as I was pointing out all the remaining rust deposits. This issue is currently ongoing in trying to find a resolution, and amazingly enough, the only one who is willing to help us is the sales manager. More

First time there very impressed with the friendliness of everyone . They were knowledgeable and explained everything to me. I would recommend them to anyone for sure everyone . They were knowledgeable and explained everything to me. I would recommend them to anyone for sure More

Excellent customer service! My husband is loyal to the Infinity cars. I got introduced/educated about the QX50 by Mike and Josh and they did an excellent job explaining my opti My husband is loyal to the Infinity cars. I got introduced/educated about the QX50 by Mike and Josh and they did an excellent job explaining my options. Mike (Infinity Manager) was very kind to meet me at the dealership on his day off! I live about 2 hours from this dealership and my work schedule was crazy.... In less than a 4 days the whole transaction was smoothly done. I traded my Lexus NX for a gorgeous black Sensory QX50 for my husband. The finance options was the icing on the cake! I will return to this dealership for my own Infinity car in the future. Keep it up the great job. Again, thank you both for making it so easy! More

Took my truck in for service - everyone was professional and nice. The facility was clean and organized. I have never had a bad experience. Thanks guys! and nice. The facility was clean and organized. I have never had a bad experience. Thanks guys! More

Every one is very nice and helpful enjoy going there for my Survice for my car ! Will definitely go back again for oil change and tire rotation! my Survice for my car ! Will definitely go back again for oil change and tire rotation! More

Good and timely service. Good and timely service, but expensive a bit. OK, OK, OK, OK, OK, OK,OK,OK,OK OK (Just trying to fill 25 minimum words) Good and timely service, but expensive a bit. OK, OK, OK, OK, OK, OK,OK,OK,OK OK (Just trying to fill 25 minimum words) More

I liked the treatment they gave me and I think it was a I liked the treatment they gave me and I think it was a good purchase that I made, the next day the battery died and I liked that they helped me im I liked the treatment they gave me and I think it was a good purchase that I made, the next day the battery died and I liked that they helped me immediately thanks More

Best of the best. PERIODHad a wonderful experience... Best of the best. PERIOD Had a wonderful experience... John Hefty has a good human approach and understood what he's doing. I felt at home doing busi Best of the best. PERIOD Had a wonderful experience... John Hefty has a good human approach and understood what he's doing. I felt at home doing business with them More

I was able to get an appointment that worked with my schedule and it was easy in, easy out! No problems at all. The car was ready when promised. The check-in and check-out was pleasant and quick! schedule and it was easy in, easy out! No problems at all. The car was ready when promised. The check-in and check-out was pleasant and quick! More