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INFINITI of Grand Rapids
Grand Rapids, MI
75 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 75 reviews
November 15, 2021
I highly recommend Infiniti of Grand Rapids because of the following reasons. Sales was no-pressure, I didn't feel rushed, and I found Ha to be very trustworthy. Highly professional and very polite. Th the following reasons. Sales was no-pressure, I didn't feel rushed, and I found Ha to be very trustworthy. Highly professional and very polite. They listened to me and what I was looking for in a vehicle. Didn't try to push me into something I didn't need or want. Quick and painless — the dealership made the process easy from credit approval to signing everything was extremely smooth. Quick and clear communication both in email and on the phone. Was very responsive to my questions even on the weekends and evenings. No games at this dealership and very attentive to my needs. The final price was exactly as negotiated (no last-minute surprises), the extended warranty was even offered to me at a steep discount. The salesperson went above & beyond, allowed me to personally inspect the vehicle while on the lift, and even allowed me to take the vehicle overnight for a test drive. I've now owned the vehicle for over 6 months and have been back to the dealership for service and I still couldn't be happier. Truly a world-class experience. Thanks to Ha and the whole team at Infiniti Grand Rapids. Best Regards, - Jim Pellerito. More
by jmpeller79
Employees Worked With
Sabriena Nelson, Ha Truong
Helpful September 10, 2021
the service is outstanding everything thing about the vehicle was explain to me I was always informed what was going on I really appreciate the service they give vehicle was explain to me I was always informed what was going on I really appreciate the service they give More
by Craig
Employees Worked With
Todd Cahill, Brandon Ruiz, Adam Underwood
July 31, 2021
I wasn't to happy when I learned I need a new transmission for my car..but Brandon was very helpful. He kept me well informed on when my part would arrive and updated me every step of the way! K. transmission for my car..but Brandon was very helpful. He kept me well informed on when my part would arrive and updated me every step of the way! K.Brown 7/2021 More
by brownkimberly494
Employees Worked With
Brandon Ruiz
June 17, 2021
This dealership is clean and the service I received was quick and very professional. I’m definitely coming back for next service visit. Overall, I was very satisfied. quick and very professional. I’m definitely coming back for next service visit. Overall, I was very satisfied. More
by Diane426deboer
Employees Worked With
Craig Ressell
March 04, 2021
Great service from Adam! You won’t be disappointed like a few other dealership services in town. Valet service and many other services available. Most important friendly service!! few other dealership services in town. Valet service and many other services available. Most important friendly service!! More
by Miro
Employees Worked With
Adam
March 03, 2021
I have never had a better car buying experience! I went in on a Saturday morning and the car was delivered on hour away on Monday. They took care of everything from insurance to even an actually plate upon in on a Saturday morning and the car was delivered on hour away on Monday. They took care of everything from insurance to even an actually plate upon delivery. This is the third car purchased at Infiniti of GR and will not be my last. More
by HappyInKalamazoo
Employees Worked With
Ha Truong
February 09, 2021
I am very please with the dealership and the details surrounding my purchase. After driving it for a week I am very satisfied with the looks and performance of the vechicle. surrounding my purchase. After driving it for a week I am very satisfied with the looks and performance of the vechicle. More
by Charlie Barnes
Employees Worked With
Ha
February 01, 2021
Refreshing no pressure dealership to do business with. We had a great and such an easy buying experience. Receptionist had a great attitude and very attentive. Sales was courteous, professional, informativ had a great and such an easy buying experience. Receptionist had a great attitude and very attentive. Sales was courteous, professional, informative and helpful instead of pressuring for sales. Sales also followed up after the purchase, nice touch. Financial department made the transaction easy, quick and clear. Very nice experience overall. More
by Kristel P.
Employees Worked With
Ha and Sabrina
November 10, 2020
Great experience, wonderful product, no surprises at delivery, Ha took time to explain all features of the vehicle, absolutely felt no pressure whatsoever, all options explained in terms I could underst delivery, Ha took time to explain all features of the vehicle, absolutely felt no pressure whatsoever, all options explained in terms I could understand. All staff welcoming and helpful. More
by Raymone
Employees Worked With
Ha and Sabrina
