INFINITI of Gwinnett

Just phenomenal! The level of customer service provided by everyone we worked with was super. This was my first time buying a car for Infiniti of Gwinnett and their Salesperson DENNIS EPPS and Sales Manage by everyone we worked with was super. This was my first time buying a car for Infiniti of Gwinnett and their Salesperson DENNIS EPPS and Sales Manager Kipp was just phenomenal people to work with. Dennis and Kipp went above and beyond to help us get this amazing Infiniti M35, just lovely. Dennis was the prefect Salesperson, having great knowledge able the vehicles we were interested in. They did not give us the run around just straight talk I like that in a salesperson. Thank you guys (Infiniti of Gwinnett) for give us one of the greatest and best experience ever in buying a car. Thanks, with much love The Atkinson’s, Jerry and Gwendolyn More

Bryce Busby is one of the most knowledgable and professional Service Advisor's I have had the pleasure of dealing with. He is one of the main reasons I continue to do business with Infiniti of Gwin professional Service Advisor's I have had the pleasure of dealing with. He is one of the main reasons I continue to do business with Infiniti of Gwinnett. I have been working around cars with my friends and family and other car service professionals for over 40 years and hands down he is one of the best. I also had the pleasure of dealing with Judson Kilgore today who deals mostly with express service (An Oil Change was one of the reason for my visit). He, like Bryce, was very friendly and knowledgable. Both do an excellent job representing Infiniti of Gwinnett and should be recognized for that. My only complaint is the attire the Service Advisor are now wearing. I liked dealing with Service Department guys in Polo shirts, not Shirt and ties. I think the Infiniti Polo Shirts gave them more credibility; they wouldn't be afraid to get dirty when checking out a vehicle's problem or to "Hold a Wrench" for a Mechanic. The shirt and tie gives them a sense of arrogance and is inappropriate dress for a Service Department, not to mention that it is unsafe to wear a tie around running engines. More

Don Wrobel was very professional and made the process of buying our used Infiniti quick and painless. We received a fair price on the car we bought as well as our trade-in. We would definitely recommend thi buying our used Infiniti quick and painless. We received a fair price on the car we bought as well as our trade-in. We would definitely recommend this dealership and salesman to anyone who wanted to buy an Infiniti. More

Great and fast service. It is always a pleasure to work with true professionals. Some of the parts were fixed free of charge as it was still under the warranty. It was done quickly and exceptional. We were with true professionals. Some of the parts were fixed free of charge as it was still under the warranty. It was done quickly and exceptional. We were very pleased with teh quality. Thank you very much! More

After thoroughly enjoying my first Infiniti FX35 for 7 years, I was in the unfortunate position of having to purchase another car. As it often times is, purchasing another car was not an expected or desi years, I was in the unfortunate position of having to purchase another car. As it often times is, purchasing another car was not an expected or desired need. I was going through a difficult personal time, and having to unexpectedly buy a new car was NOT on my to-do list! Many a car salesperson would have taken advantage of someone in a difficult situation, with few choices. I was entirely fortunate to meet Dennis Epps @ Infiniti of Gwinnett! I was very clear on my needs and buying comfort zone. Mr. Epps listened and did an excellent job coming up with a great pre-owned vehicle that I could afford, that was reliable AND that I would have fun driving! In short, Mr. Epps is professional, fair, and an all around decent person. For me, he turned what could have been a terrible situation into a very unexpected positive experience. I would highly recommend Infinity of Gwinnett for their exceptional customer service and great maintenance department. - Regina of Buford More

The employees are always helpful & nice. I only came for the oil to be changed but Judson helped to get my cell phone paired with the car. One of his co-workers explained that I could also use a bar cod for the oil to be changed but Judson helped to get my cell phone paired with the car. One of his co-workers explained that I could also use a bar coder app + savvy shopper app to save money. Thanks so much! My boss will think I'm wonderful if I can use it here at work! Also just FYI- y'all do a super job about washing the car. One of my sister has several BMWs in her family (an X5, two kids drive X3s & a 325 (think thats the number) & I told her that y'all wash the car with an oil change. She couldn't believe it because the BMW place does not wash their cars with oil change. I told her that she should be buying Infinitis! More

Dennis and all of the employees provided us with wonderful customer service and made the whole process of purchase relaxed and assured the quality that stands behind the whole Infiniti line. We lo wonderful customer service and made the whole process of purchase relaxed and assured the quality that stands behind the whole Infiniti line. We look forward to doing more business in the future and would recommend Infiniti of Gwinnett to friends and family. More

Bryce is excellent and he has been extremely helpful everytime he helps me with the servicing of my Infiniti M35X. I normally wait for my car while it is being serviced and I am very satsified with the everytime he helps me with the servicing of my Infiniti M35X. I normally wait for my car while it is being serviced and I am very satsified with the accomodations. They are comfortable and convenient. More

Enjoyed the no pressure sales approach. Dealership allowed my family the time and space to discuss and make a decision. Sales staff was extremely fair on our trade in price and overall negotiation pro allowed my family the time and space to discuss and make a decision. Sales staff was extremely fair on our trade in price and overall negotiation process. Do your homework prior and have the facts and process goes faster. I was in and out in under 2 hours total. We have had the QX56 for only a few days but it is Awesome!! We tested the Sequoia, Navigator, Range Rover Sport, Landcruiser and Lexus LX470 and the QX56 was the best Value (price options, appearance) for a Luxury SUV. This coming from a Loyal Toyota and Lexus person. First tank of gas AVG 14.5 MPG with nearly no highway travel. More

The service rep was Byron and he was absolutely the best customer oriented service representative I could possible hope to have. He was courteous, friendly and professional at all times. Byron and his cus customer oriented service representative I could possible hope to have. He was courteous, friendly and professional at all times. Byron and his customer oriented approach is what "service after the sale" is all about. Because of my current and past experiences with this service department, I have every intention of purchasing my next Infiniti through this dealer. More