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INFINITI of Gwinnett - Service Center

Duluth, GA

4.1
200 Reviews

200 Reviews of INFINITI of Gwinnett - Service Center

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August 18, 2021

Pull in for service and promptly greeted by the valet who ensures the service adviser is engaged. Service adviser takes control and the vehicle is expedited through. With a nice complimentary vacuum and wash More

by chandlerm7448
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Brannan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Wiedeman
Sep 09, 2021 -

INFINITI of Gwinnett responded

On behalf of the INFINITI of Gwinnett Service Department, we'd like to thank you for your kind words. We strive to make sure our customers needs are met. We hope to see you again for all of your INFINITI needs.

August 04, 2021

Service was great , the service consultant, Harvey, was very helpful and answered all my questions and concerns. I would definitely recommend to all my friends and family for any repairs work. Thanks More

by HungTruong724
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harvey Hollander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

INFINITI of Gwinnett responded

Thank you so much! It was our pleasure serving you and we hope to see you again!

July 21, 2021

The service was excellent and completed in a timely manner. I look forward to my next visit as I know it will be another pleasant experience. More

by anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Brannan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

INFINITI of Gwinnett responded

Thank you! It was our pleasure to serve you and we look forward to seeing you in the future!

June 22, 2021

This dealership is top notch. Profesdional, clean and efficient! My Advisor Alyssa Elery was pleasant and provided information on tires without me asking. She was very attentive Well done! More

by LA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Elery
Jun 24, 2021 -

INFINITI of Gwinnett responded

La, thank you so much for the positive review! It was our pleasure serving you and we hope to see you again!

June 10, 2021

Service department was great! Explained what my car needed now and future needs by the point of view of the client not just trying to “sell me”. More

by JaniceS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

INFINITI of Gwinnett responded

Thank you so much! All of us at INFINITI of Gwinnett are pleased that you had a great and worry free service visit. Be sure to let us know if there is anything else we can do to make your experience a stellar one.

June 09, 2021

My husband @CFinn left a review at which you all responded and left out several details from my visit. 1. The vehicle Greg and I test drove had a very faint whistling whereas my vehicle had a lo More

by Nisha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Brannan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

INFINITI of Gwinnett responded

Mrs. Finn, We appreciate your feedback. We apologize you were unsatisfied with your visit. We do believe someone at this dealership or another Infiniti dealership would be able to assist you. We want you to enjoy your new car and your Service experience at any dealer you visit. Management

Jun 09, 2021 -

Nisha responded

Clearly it was not at the Gwinnett dealership. Complete waste of our time!

Jun 16, 2021 -

INFINITI of Gwinnett responded

Finding fault is easy… After reading all responses and reviewing with my employees regarding your issues, I see where “We” could have possibly helped further. I have discussed these issues with my staff. However, your last paragraph was unnecessary, slanderous in nature, and totally untrue. To go out of your way to “verbally abuse and use personal harmful rhetoric” clearly shows all readers the type of customer(s) we were engaging. You literally know nothing to what you alluded, insulted, and condemned. As you mentioned earlier, you bought your vehicle elsewhere, “used” our Dealership as your personal whipping boy, and now seek another (the 3rd) dealership. Well, please do so. I would no longer want nor seek your future business after you exhibited such hateful behavior toward my staff. Steve K. Kendrick Executive General Manager INFINITI of Gwinnett 678-812-8510 skendrick@infinitiofgwinnett.com Cc: INFINITI USA Customer Care, INFINITI Management, INFINITI Field Management Team, DealerRater, Google Reviews

Jun 16, 2021 -

Nisha responded

UPDATE: 6/17/21 The Atlanta Infiniti fixed both the guest profile, key fob, and my Bluetooth issues smh! This proved my entire point about the level of knowledge and expertise at the Infiniti of Gwinnett service department. UPDATE: 6/16/21 As you can see, based on the dealership reply, these people are unprofessional and emotional. However, to correct his ridiculous and off-base reply, this was the first service department I visited since the purchase of my vehicle. I have an appointment to take my vehicle back to the dealership I purchased my vehicle from. And, this is their leadership/management team. How unfortunate and sad!

May 13, 2021

Dealership is extremely professional compared to others. Bring your vehicle for service only at Gwinnett Infiniti. Always 4 to 5 stars service 9AM to 6PM More

by JPLady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexia Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

INFINITI of Gwinnett responded

On behalf of the INFINITI of Gwinnett Service Department, we'd like to thank you for your kind words. We strive to make sure our customers needs are met. We hope to see you again for all of your INFINITI needs.

May 03, 2021

Great customer service! Very friendly staff. They take the time to explain everything to you. They were very prompt with getting my vehicle registered for service. More

by Art04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin A Mechan
May 10, 2021 -

INFINITI of Gwinnett responded

Art04, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, INFINITI Of Gwinnett

April 21, 2021

Excellent customer service. Very knowledgeable and professional service advisor. Customer first attitude and the ease of obtaining same day appointments. Although I live in McDonough I will continue More

by bryantma24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guiliany Chinchill
Apr 26, 2021 -

INFINITI of Gwinnett responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

April 14, 2021

Superior staff and service. Clean facility. Timely and convenient service, Prices are competitive and reasonable will definitely recommend this dealership to my family and friends More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Wiedeman, Ramses Blalock
Apr 26, 2021 -

INFINITI of Gwinnett responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

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