INFINITI of Hoffman Estates

Excellent Service Outstanding service. The staff was very kind and patient in meeting our expectations for the car we wanted. We received answers to all of our questi Outstanding service. The staff was very kind and patient in meeting our expectations for the car we wanted. We received answers to all of our questions and there was follow-up to make sure we were satisfied. More

Most Excellent! Atanas and the rest of the group at Infiniti of Hoffman Estates are top notch! The team was very attentive, helpful and worked like a well oiled machi Atanas and the rest of the group at Infiniti of Hoffman Estates are top notch! The team was very attentive, helpful and worked like a well oiled machine. I would definitely purchase a vehicle from Inifiniti of Hoffman Estates again! Thank you for the wonderful service! Mike & Mary More

Awesome Customer Experience The Hoffman Estates Motorwerks Infiniti is terrific. I had discussed purchasing a Q50 with Chad Simon, Sales Manager (terrific communicator) and he co The Hoffman Estates Motorwerks Infiniti is terrific. I had discussed purchasing a Q50 with Chad Simon, Sales Manager (terrific communicator) and he connected me with Atanas Petrov for the sales point of contact. Atanas knows his product inside and out, he walked me through in detail of the features of the car, and is very professional. Once we had worked out the details of the deal, the Finance person, Amin Smith, was terrific in his own right. When customer service is talked about, these guys walk the walk! I would not hesitate going back. Thanks, TommyD More

Bad Customer Service The dealership service was horrible. Mike specifically did not care about my experience and took them almost 2 month to get me my actual Plate. I had The dealership service was horrible. Mike specifically did not care about my experience and took them almost 2 month to get me my actual Plate. I had to drive about 3 weeks with an expired temp plate. When I called and spoke with Mike Smalley he did not seem apologetic and did not offer any solution especially that it was there fault my plate was late. More

Purchasing car experience Great service and no hassle purchasing a car for my daughter. The sales person and the manager were easy to deal with and honest. Felt very comfortabl Great service and no hassle purchasing a car for my daughter. The sales person and the manager were easy to deal with and honest. Felt very comfortable to make the deal and purchasing the car. More

Worth the long drive! Erik was great to work with. Very responsive and tried to help us as much as possible! They are not pushy and have fair pricing. Erik was great to work with. Very responsive and tried to help us as much as possible! They are not pushy and have fair pricing. More

Great comprehensive service and personable no pressure staff Our sales person Alex knew more about our new SUV then any other sales person at previous dealer ship so we have visited. Rick was able to get us i Our sales person Alex knew more about our new SUV then any other sales person at previous dealer ship so we have visited. Rick was able to get us in the car get a payment that is affordable and we were happy with and Michael set us up at the final stage with our financing. Would recommend this dealership to anyone that wants to learn about their new purchase and be treated fairly and with respect More

Amazing service. A.P. was my sales person, he was very nice and well dressed. overall it was a very stress free and easy going experience with him. he gave me many sug A.P. was my sales person, he was very nice and well dressed. overall it was a very stress free and easy going experience with him. he gave me many suggestions and helped me narrow down the best car for me that infinity had to offer. before I left he also made sure to get me a very competitive price on the suv I was looking at. all in all it was one of the best experiences I have ever had at a dealership. Great job A.P.! request this amazing individual if you want a great and knowledgeable sales person. More

very pleasant experience George was very knowledgeable and friendly. The inventory was very good too. Everyone tried their best to accommodate us on our car buying experience. George was very knowledgeable and friendly. The inventory was very good too. Everyone tried their best to accommodate us on our car buying experience. I'd recommend this dealership to anyone looking to purchase any vehicle. More

Exceptional Service! I recently executed the purchase of an Infiniti from Infiniti of Hoffman Estates. General Manager Rick Ayash, and Sales Consultant Joel Gappa, provid I recently executed the purchase of an Infiniti from Infiniti of Hoffman Estates. General Manager Rick Ayash, and Sales Consultant Joel Gappa, provided exceptional client service, premised upon transparency, integrity and professionalism, throughout my product evaluation and transaction execution process. As a 25+ year Infiniti owner, that includes multiple Infiniti vehicles, I would highly recommend this dealership to others, and look forward to working with them in the years to come. More