INFINITI of Hoffman Estates

Be careful of this dealer I bought a used JX35 from them. I was specific on some of the features I wanted on the car like heated steering and I checked with the seller that the I bought a used JX35 from them. I was specific on some of the features I wanted on the car like heated steering and I checked with the seller that the car had these features before I made the purchase. The sales manager confirmed that the car had these features and he sold me on the advanced safety package that I would liked for my family. I brought the car based on this sales pitch. next day I went back for a demo of the features and they told me the car did not have any these features and the package they sold me. I asked to return the car so I could buy another one or install the features I wanted but the sales manager said this happens all the time. This was sold to me as a certified used but one month after buying it, I had to get the oil changed on the car. This should have been done as part of the inspection they sold me on. If you are buying from them be very careful in looking over all the details and don't trust their words. I am stuck with a very expensive car without the features I wanted to begin with. More

Great Dealership to do business When I arrived at Motor Werks I was not followed around or hounded as soon as I stepped out of the car. I looked around, even though I already knew wh When I arrived at Motor Werks I was not followed around or hounded as soon as I stepped out of the car. I looked around, even though I already knew what I was coming there for and then went inside and met Geno. He was very courteous and patient with us. I purchased a used 2013 Infinity and I love it. I have to say everyone I dealt with was very friendly and knowledgeable. They went out of their way to make sure I got the best financing rate possible and left knowing my car would have everything I needed installed in it. I will be returning today to have the windows tinted, remote start and some scratches taken care of. Geno told us he would get back to us about bringing the vehicle in on Monday and he followed through. He called on Saturday and had everything already set up for us today. I would definitely recommend this dealership to family and friends. More

Excellent experience Working with Geno and Infiniti of Hoffman Estates was a great experience overall! Everyone I spoke with was incredibly accommodating and worked aroun Working with Geno and Infiniti of Hoffman Estates was a great experience overall! Everyone I spoke with was incredibly accommodating and worked around my schedule (I needed to leave during the purchasing process to relieve our nanny). When I got there, the car I wanted to see was clean, pulled up, and ready. At other dealerships, I've had to wait for the salesperson to get keys/get the car pulled around and set for a test drive or wait for someone when I had a scheduled appointment. Geno was ready and waiting and had all of the specs prepared. I truly appreciated the additional time and energy he put into the process as a salesman--it was definitely a selling point on the car. Everyone at the dealership worked quickly and efficiently which was awesome! I would work with this dealer again in a heartbeat--I can't say enough great things, and I was at 6 or 7 different dealerships looking at cars during this process. More

Thank you Geno! Job well done. It was raining but Geno had a car ready for me to test drive. Geno asked good questions as we sought to buy a car for our family. I love driving my us It was raining but Geno had a car ready for me to test drive. Geno asked good questions as we sought to buy a car for our family. I love driving my used car. Geno knows his inventory and was able to find a car that fit our needs well! Thank you Geno. You did a great job for our family. More

Went above and beyond Geno went well beyond my expectations delivering a vehicle to me 3+ hours away. The whole process went smoothly and I'm a happy customer. Geno went well beyond my expectations delivering a vehicle to me 3+ hours away. The whole process went smoothly and I'm a happy customer. More

Excellent Service Geno Cabana was very professional and displayed excellent remarkable customer service. He made the process simple and seamless! I will definitely re Geno Cabana was very professional and displayed excellent remarkable customer service. He made the process simple and seamless! I will definitely refer others to Eugene Cabana. More

Good place to do business with. I purchased a used vehicle and had a great experience. Geno was helpful with no nonsense. Let me take my time and was not over bearing. Will go back a I purchased a used vehicle and had a great experience. Geno was helpful with no nonsense. Let me take my time and was not over bearing. Will go back again when looking for a car. More

Could Not Have Asked For A Better Experience-John Mcdonough I have never been more pleased with service than my experience with John Mcdonough. He went the extra step on every aspect of my experience. I actuall I have never been more pleased with service than my experience with John Mcdonough. He went the extra step on every aspect of my experience. I actually looked forward to dealing with the dealership because of him. Thank you for making my experience one that was great! More

Great experience! I had to bring my car in for routine service. John made the experience fast, easy and enjoyable. He makes me look forward to bringing my car in again. I had to bring my car in for routine service. John made the experience fast, easy and enjoyable. He makes me look forward to bringing my car in again. More

Rude person I was refused to see financial departament to talk about warranty for my car. John Lee, who was not competent to help me, explained that he didn't und I was refused to see financial departament to talk about warranty for my car. John Lee, who was not competent to help me, explained that he didn't understand me( and of course he couldn't because he is only sales assistant) so he couldn't help me. At last the financial manager decided to talked to me and help me with my matter.. More