INFINITI of Hoffman Estates

Geno is the best! Geno was the best and treated us like a friend. He approached us right away and helped us selected the car that best fit our needs. Entire process w Geno was the best and treated us like a friend. He approached us right away and helped us selected the car that best fit our needs. Entire process was professional and efficient. Thanks Geno! More

Nice dealership, not so nice practices I came to the dealer from several hours away, test drove the car I wanted, and all seemed well. It's the actual paperwork and process to follow. Typic I came to the dealer from several hours away, test drove the car I wanted, and all seemed well. It's the actual paperwork and process to follow. Typically, it's a fairly simple process but I spent hours waiting for a response (running my credit 5 different times >_< ) and not to mention they FAILED to submit my plate transfer to the SoS dept. So it prolonged the already painstakingly long process to renew my license plates (finished in just under a month)!! My salesman was helpful, slightly less knowledgeable about the vehicles but I knew more than enough so that was OK. All in all he was very helpful, but I'm more disappointed in their poor practices as a dealership and DO NOT RECOMMEND. More

Wonderful Car Buying Experience...Tony Guzman ROCKS!!! Tony provided a painless experience of trading in a brand new Nissan Murano for a new Infiniti QX60, which finally has all the expected safety bells a Tony provided a painless experience of trading in a brand new Nissan Murano for a new Infiniti QX60, which finally has all the expected safety bells and whistles! Tony thoroughly explained all of the car's features and answered all my questions. Tony and Marcin not only put together an awesome sales/trade-in package, but were also efficient for this out-of-state customer. I will happily return to service my new QX60 and trust that everyone at Infiniti of Hoffman Estates is as genuine and considerate as Tony! More

Javier Ortiz - Infiniti of Hoffman Estates is your man! Javier Ortiz made my car shopping experience so easy. After visiting numerous car dealerships in the area I knew Javier was the man to get the job do Javier Ortiz made my car shopping experience so easy. After visiting numerous car dealerships in the area I knew Javier was the man to get the job done. His knowledge and experience was much more superior then the other car salesmen that I met. Javier was very helpful working with us to find the right car. He showed us many different choices and price points. Thanks again Javier. WE LOVE OUR CAR! More

Out of State Purchase of Used Car 2007 Dodge Magnum RT I live in Springfield Missouri and own Affordable Home Improvements Inc., a remodeling and construction company. I searched on line for an additional, I live in Springfield Missouri and own Affordable Home Improvements Inc., a remodeling and construction company. I searched on line for an additional, low mileage vehicle with space for materials. I specifically wanted a Dodge Magnum RT with the Hemi V8. I spoke to 7 different dealers until Motor Werks took in a 38,000 low mileage, original owner since new Magnum. I immediately contacted the dealership who put me in touch with Gino Cabana. In one day, via email, texts and mobile phone while I was at work, we negotiated the purchase price, arranged the financing, approved the deal, provided a deposit and scheduled me to pick up the car a few days later. Gino and manager Rick Altenhoff provided a professional, courteous, informative and responsive pleasant overall dealer experience. I flew in on Monday night, Gino picked me up at my hotel the next morning, picked up the car Tuesday morning, test drive, spent 15 minutes on paperwork and was driving down Interstate 55 to Springfield all within an hour!!! No nonsense , just professionalism at its finest. I was also extremely pleased with the detailing done on the car. It was in the showroom and with all the bright lights I was able to look it over carefully. The exterior was spotless. The interior looked like it was brand new. The engine looked like it was just off the assembly line. All this and it is a 2007!! I enjoyed a leisurely and relaxing 7 hour drive home to Springfield and have great memories of the Perfect Deal...at the Perfect Dealership. Thank you Gino and Rick and all that helped Make My Day!!! I would recommend anyone to visit this dealership and see what it is like to work with professionals who take pride in their profession and Treat You Right! Thank you again for the help. George Zarras More

Fantastic! Tony Guzman was my salesperson. He was awesome. He went through all the features of the car with me. Didn't apply any pressure. When we couldn't come Tony Guzman was my salesperson. He was awesome. He went through all the features of the car with me. Didn't apply any pressure. When we couldn't come to agreement on the price of one car, he was able to identify one that we could agree on the price. Same car, just a year older. I bought on a Saturday and had to come back on Monday to finalize some loose ends. One of which was getting a second key fob. I got to the dealership when it opened, but the 'fob guy' wasn't gonna be in until noon. Instead, he had the shop program a new fob even though it costs the dealership more money. So I didn't have to wait. Talk about excellent customer service! More

Very easy purchase process and detailed tech training. I was in a unique situation looking for a used vehicle with the features and low mileage I wanted. At the time there were exactly two of these vehicl I was in a unique situation looking for a used vehicle with the features and low mileage I wanted. At the time there were exactly two of these vehicles in the whole country and luckily one of these was in Chicago which is a viable driving distance from Minneapolis. Due to my situation I needed a responsive sales person along with a quick and effective purchase process, I got exactly that with Infinity of Hoffman Estates and my sales person Walt. And Walt has been available for a few questions after the purchase as well. More

Enjoyable Car Buying Experience I saw a used car I had been looking for in my price range. Contacted them on the phone and we agreed to come in. Arrived at the dealer that night, d I saw a used car I had been looking for in my price range. Contacted them on the phone and we agreed to come in. Arrived at the dealer that night, drove the car, agreed upon a very fair price, and drove the car that night. The entire time at the dealer was a little over an hour. Best car buying experience ever. There were some minor scratches on the car and brought the car in for retouching. Done the next day, no hassle and no charge. Highly recommend working with Adam and Stu to anyone looking to buy a car. More

Great Experience J&E Wonderful We purchased our Hyundai Veracruz in Sept 2014 and Eugene was very heplful., Friendly .Actually we went to buy another one but Eugene J&E Wonderful We purchased our Hyundai Veracruz in Sept 2014 and Eugene was very heplful., Friendly .Actually we went to buy another one but Eugene helped us make a good decision.It was a very good experience.We will recommend this dealer to anyone and especially Eugene More

Exellent I worked with Eugene on the lease of new Q50 and he couldn't be more helpful. Everything was delivered as promised. This was my best experience with c I worked with Eugene on the lease of new Q50 and he couldn't be more helpful. Everything was delivered as promised. This was my best experience with car buying/leasing ever. Thanks Eugene!! More