INFINITI of Hoffman Estates

I bought my first car here and I had a great experience working with Josh Ruffner. We sat down and discussed what I was looking for, a budget, and what car would be best for me. Once we decided on a style working with Josh Ruffner. We sat down and discussed what I was looking for, a budget, and what car would be best for me. Once we decided on a style Mr. Ruffner was patient, waited till a car that he thought I would like, and when he presented the car to me, the deal was closed. No hassle, no rushing, and more importantly so selling. I appreciate not Mr. Ruffner not trying to sell me a car and letting the process happen organically. That being said, I bought a very fun and beautiful red convertible Benz and next year when I am ready to buy another car for my office, Mr. Ruffner will be the first guy I call. Motor Werks went above and beyond helping me purchase this car. I got to know the staff very well and they all very professional, greet you with a smile and firm handshake, and make you feel right at home. Can't say enough other than, I highly recommend Joshua Ruffner and Motor Werks. Thanks, John Cress More

Kristiana was extremely helpful and knowledgeable in my search for a certified preowned Infiniti G37X. She answered all my questions and made sure I was comfortable offered me coffee water etc., has been f search for a certified preowned Infiniti G37X. She answered all my questions and made sure I was comfortable offered me coffee water etc., has been following up with me since they currently don't have the very specific vehicle in stock I'm looking for, I will wait till they get what I want cause their customer service is amazing! I highly recommended Kristiana to anyone that is looking to purchase a new or used vehicle, she makes you feel at ease and like your her #1 priority!!!! More

I am soooo happy that I came across this dealership and Kristi. I was looking at a certified used G37x and moving from a 2007 Ford Taurus was a huge jump for me. The morning of my test drive Kristi called Kristi. I was looking at a certified used G37x and moving from a 2007 Ford Taurus was a huge jump for me. The morning of my test drive Kristi called me and told me that the car I wasted to drive was given out as a loaner and that she would try to get it back. That didnt bother me as they had many like vehicles on the lot. Low and behold when I was pulling onto the lot I saw Kristi behind me in the car. We immediately jumped into the car and took it for a test drive. I was almost certain that the dealer wouldn't meet me on my credit unions financing and guess what.. They met it.. They also gave me a respectable price for my Ford Taurus with almost 100k on it. When my coworkers saw the car they swore it was a 2013 since it was so well kept.. I will definitely be recommending friends, coworkers etc. to Kristi.. Oh and shout out to the finance guy his no pressure attitude really helped with my nerves during this big purchase. More

It was a pleasure doing business with John Lee. He was very knowledgeable, and patient with us in our decision making. We highly recommend this dealership! very knowledgeable, and patient with us in our decision making. We highly recommend this dealership! More

I dealth with Internet Sales (Dottie) and Ronnie onsite. They were honest and immediate with responses to my multiple questions. During price negotiations, I did speak with Stuart who was NOT high pressure They were honest and immediate with responses to my multiple questions. During price negotiations, I did speak with Stuart who was NOT high pressure, but rather we sat down and worked the true numbers for the deal. There was a missing spare tire when I purchased, and they arranged to have it repaired at Nissan and also gave me a loaner car so I wasnt without transportation. I am very pleased with the sales and service I received, and will admit, of all the cars I have bought in my lifetime, this was the easiest and most positive experience I have had. I highly recommend the dealership and Ronnie as their salesperson. More

It was a pleasure to work with Ronnie at Hoffman Estates Infiniti. He went out of his way to help me identify the right vehicle. He was friendly, courteous, up front and professional. I would definitely Infiniti. He went out of his way to help me identify the right vehicle. He was friendly, courteous, up front and professional. I would definitely recommend Ronnie and Infiniti Hoffman Estates. More

David and his team were quick, straight forward, and very helpful through the process. I had to drive 3.5 hours from where I live so David made sure we had everything finalized before I departed to get the helpful through the process. I had to drive 3.5 hours from where I live so David made sure we had everything finalized before I departed to get the car, and when I arrived he was very efficient and held true to his word on everything we discussed. These guys are professionals and made the buying experience extremely pleasant. More

I lost my original Infiniti ex35, due to a flood in my area. I was searching on the Internet for a replacement and came across the Hoffman dealership. The service was great! I did not receive any issues, area. I was searching on the Internet for a replacement and came across the Hoffman dealership. The service was great! I did not receive any issues, or any doubts that they wouldn't be able to help me. Javier welcomed me with open arms, and I really appreciate it. Thanks to the Hoffman estates Infiniti team!!!! More

The first time I met Javier he was very friendly and went out of his way to make me feel comfortable. I have bought many new cars in my lifetime and this was the fastest car that I have ever purchased. We out of his way to make me feel comfortable. I have bought many new cars in my lifetime and this was the fastest car that I have ever purchased. We had a slight glitch with the car that he had tagged for me to get from another dealership because another dealership stole it from us even though they didn't have a buyer for it. Javier found me another car very fast and had it to me in less than a week. When I came to pick it up he was busy but tried his hardest to work with me and the other customers and did it in a very professional manner. I would definitely buy another car from him. More

Dave was very helpful, knowledgeable and trustworthy when helping me pick out my new car. He was thorough and gave me detailed explanations on every feature and knew the vehicle's history. Overall, it was a helping me pick out my new car. He was thorough and gave me detailed explanations on every feature and knew the vehicle's history. Overall, it was a great customer service experience. More