INFINITI of Hoffman Estates

It was a very good experience. We were able to get what we want at the priced we want. very helpful people.Very satisfied.Will go back again. we want at the priced we want. very helpful people.Very satisfied.Will go back again. More

The dealership was very busy on September 1st when I finally had time to go in and test drive used G37's. I was treated attentively by not only the sales rep but also the GM when the sales rep had to t finally had time to go in and test drive used G37's. I was treated attentively by not only the sales rep but also the GM when the sales rep had to take a pre-existing appointment with a couple from out of state. Very professional staff and overall customer service oriented; made the car buying experience a pleasant one! More

Ronnie Brazier was the one who took care of us during the purchased of our new JX35. He walk us through the entire process of the purchased with respect, patience and professionalism. I highly recommend Ronn purchased of our new JX35. He walk us through the entire process of the purchased with respect, patience and professionalism. I highly recommend Ronnie Brazier when purchasing your next Infiniti vehicle. He made the experience hassle free as much as he can and as fast as he can maintaining an excellent customer service. More

My wife and I saw that they had a Hummer H2 at the dealership. I called from the number listed on cars.com and I was directed to John Lee a Sales & Leasing Consultant. John took the time to listen t dealership. I called from the number listed on cars.com and I was directed to John Lee a Sales & Leasing Consultant. John took the time to listen to all of my questions over the phone and actually did a "virtual" walk around the vehicle with me via phone. Since we were coming from out of state to possibly purchase the vehicle I wanted to make sure everything was lined up for a potential sale including financing and trade in of our current truck. Needless to say, we purchased the vehicle over two weeks ago and no problems. What lead to our purchase?... Excellent communication from John prior to the visit, exceptional condition of the vehicle upon arrival, probably the best test drive experience my wife and I have ever had, about 3 hours of overview of the vehicle from inside out, and honestly... John took the time to listen, answer questions, make my wife feel comfortable with the vehicle and ultimately the sale, and we never felt pushed into it. We are extremely pleased with our Hummer H2 and with Infiniti of Hoffman Estates. I strongly reccommend John and this dealership. Thanks Again!!! More

After a long and frustrating search for a vehicle, Infiniti of Hoffman Estates was an incredible dealership experience. There were no gimmicks, unwanted additions, or pressure to buy options and add-o Infiniti of Hoffman Estates was an incredible dealership experience. There were no gimmicks, unwanted additions, or pressure to buy options and add-ons that weren't needed. I was able to buy the vehicle that I was looking at (a used 2008 Infiniti G35xS) for a great price. The experience couldn't have been easier. The purchase itself was expertly handled by Javier Ortiz, and his professionalism and courtesy were incredible after an endless line of high pressure, low courtesy salesmen. He made the sales process easy, and I felt comfortable throughout the whole thing. He even went out of his way to sell me a vehicle that was ready to drive, providing me with a GPS upgrade and going out of his way to install it. If that wasn't enough, Javier and the dealership had my mother's suburban washed when I came in to sign the papers. What an awesome, unexpected gesture from a car dealership. If you do visit, ask for Javier. I can't promise you'll get the price or vehicle you'll want, but you'll be treated with respect regardless. More

I was treated with friendliness and professionalism. Javier was great and I would like to thank Stu as well. Overall I would say this is one of the smoothest dealership encounters I have ever had. Javier was great and I would like to thank Stu as well. Overall I would say this is one of the smoothest dealership encounters I have ever had. More

After visiting several dealerships over the last week and a half, I went to Infiniti from a recommendation from my mechanic. I talk ed to salesman named John Lee, and he recommended a vehicle for me, and sto a half, I went to Infiniti from a recommendation from my mechanic. I talk ed to salesman named John Lee, and he recommended a vehicle for me, and stood behind its quality and reliability. I am very pleased with the service I received from this dealer, which doesn't compare to about the 20 previous dealers I visited to find a used car. I would highly recommend this dealer. More

Ronnie Brazier was nice and extremely helpful. I went to the dealership looking for a used BMW that I have seen on there web site. I wanted a all white fully loaded, with cream seats BMW, but then I realize the dealership looking for a used BMW that I have seen on there web site. I wanted a all white fully loaded, with cream seats BMW, but then I realized as my family and I where sitting in Ronnie's office, the BMW was not going to be great for Chicago's winter. That's when Ronnie was like, "how about a new Infiniti?" the thought of new was nice, but expensive. I told Ronnie I'll look around the show room first. After looking for awhile with my husban, Ronnie was able to find the perfect all white, white seats, and fully loaded G37x for me, as well as a great monthly payment. To help with the payment he didn't look at my Jeep with a lot of miles as a used up car, he said" let my guys take a look at the jeep and see what they can do to help." I was impressed. He was really trying to help and he did. He also took the stress off looking at the car, because he was able to get my children evolved with liking the car as well as my husban. He also help by having the children watch cartoons as the paper work was being sign, so I could understand the deal with no interruption. Great job Ronnie and I'll recommend him to anyone. Marlena Sawyer :) More

Dishonest!!! Will tell you anything just to sell you a car. Do not buy their extended warranty. I made that mistake and now I have to take them to court to get my money back. I canceled my warranty 3 w car. Do not buy their extended warranty. I made that mistake and now I have to take them to court to get my money back. I canceled my warranty 3 weeks after purchasing it. Over a month later they tell me that the warranty company is dragging their feet. What a lie!!! I called warranty company they had no idea that the contract was cancelled. I've tried to reach their finance manager John for a week and never received any response. When I came to his office to cancel my warranty he was plain rude. Also, if you notice anything wrong with a car you want to buy and the salesmen tells you "we will fix it" do not believe it!! Get every promise they make in writing or go to a different dealer. My TPMS light was on during the test drive and I was given that promise. Well, month later and $1,500.00 out of my packet and it's fixed it. But not by the Infinity. You tell me how well they live up to their promise: "Allow us to demonstrate our commitment to excellence!" More

Thank you, Javier, for your professionalism, tact and patience - now with your help I bought a pre-owned G37 from you and enjoy it. The car runs perfectly and feels like right-in. It continues my very po patience - now with your help I bought a pre-owned G37 from you and enjoy it. The car runs perfectly and feels like right-in. It continues my very positive and enjoyable experience with the Infiniti, though I feel a bit like I lost an old friend in by traded-in I30. Thank you John for resolving those unexpected little financing issues. Looking forward for positive experience from my car and productive relations with the dealership. Thanks again. Val V. More