INFINITI of Hoffman Estates

Management at Hoffman Estates location is dedicated to providing the best Infiniti service the area. Highly recommended. providing the best Infiniti service the area. Highly recommended. More

Joel hizo un excelente trabajo porque me ayudo a escoger el carro que más me gusto. El facilito mucho el proceso porque se aseguró que los documentos y el préstamo estuvieran listos. También hizo un buen tr el carro que más me gusto. El facilito mucho el proceso porque se aseguró que los documentos y el préstamo estuvieran listos. También hizo un buen trabajo dando detalles sobre los vehículos. Yo lo recomiendo si buscan a alguien que les ayude escoger el carro que quieran. More

Great experience from service department. My service advisor Antwan Hicks was awesome. I appreciate the video inspection. Will definitely keep coming back to this place for service. My service advisor Antwan Hicks was awesome. I appreciate the video inspection. Will definitely keep coming back to this place for service. More

Infinity of Hoffman has a great selection of vehicles available and made the buying process quick and easy. Edgar Roman provided an excellent service!! available and made the buying process quick and easy. Edgar Roman provided an excellent service!! More

Very good service, guys are very fast and efficient. Had an easy time buying new car Had an easy time buying new car More

Edgar was an amazing help. He made my purchase very easy. Definitely will be back!! He made my purchase very easy. Definitely will be back!! More

Deserves zero starts. Been a customer of 10 years, purchased two brand new infinity q50, 39 month lease followed by another 39 month lease + purchase after. Have 2017 infi Been a customer of 10 years, purchased two brand new infinity q50, 39 month lease followed by another 39 month lease + purchase after. Have 2017 infinity with 77k miles that’s one owner, well maintained and had recent service at Ziegler at 73k miles. Engine seized, they wanted 20k for new engine for a car that’s not even worth 20k. Offered to even purchase a 3rd Infinity if they would work with us on a current car via trade in and they offered laughable 1k for trade in of 2017 q50 with 77k miles. Apparently this is a big issue with q50 motors (found similar cases all over the internet). They tried to blame it on lack of service and it being past 70k miles but I didn’t buy Infinity for entire engine to seize and need to be replaced at 77k miles. Awful dealership, doesn’t value repeat loyal customers, will not work with you if issues arise - instead deferring blame on you for lack of service (have all records of proper service) for a well know problem that simple google search will show dozens of similar cases on the very first page. Stay away as far as you can. Nothing but stress, headache, and blame on a customer for a 50k car that engines don’t last to 100k miles. Dealer was absolutely useless in trying to help and made a case even worse with Infinity USA. Save yourselves some time, money and stress and look elsewhere. More

Quality vehicles, and they work with you. Edgar was very nice and helpful. Worth the trip Edgar was very nice and helpful. Worth the trip More

Edgar was very nice and great to work with. I would definitely come back to him again. I would definitely come back to him again. More

Joel made our transaction seemless. I would highly recommend Joel and team when considering a premium vehicle. I would highly recommend Joel and team when considering a premium vehicle. More