Wonderful car buying experience from beginning to end. Joel, Tony and Amin made me feel at home and answered all of my car buying questions. They did not waste my time and offered me a very competitive price on my new car.
I’ve purchased a few vehicles from Joel now and it’s been a stress-free and pleasant experience. Joel is extremely knowledgeable and goes above and beyond to make his customers happy. Glad to have worked again with Joel!
Joel was awesome! Made us feel comfortable right away and didn’t push. Great experience all around. We ended up purchasing the vehicle we went in to see and couldn’t be happier.
"Purchase of Q40, excellent experience !"
From the time I met and spoke with Joel Gappa, Sales at Infiniti of Hoffman Estates, the end-to-end process was a great experience. Joel was well prepared with documentation, history, and laid out clearly all the items I would be getting with the vehicle. And, the price on the car was also quite competitive when compared to other, similar vehicles in Chicagoland area. At the end of the day, buyer satisfaction is paramount, and, Joel exceeded expectations on this point. On the extended warranty part, I would also like to recommend Amin Smith, who provided clear options for a good price. I would highly recommend Infiniti of Hoffman Estates for anyone looking to purchase quality vehicles.
"An overall pleasant buying experience!"
While I hadn't expected to buy another Infiniti, (just going in for service and planning to buy another brand vehicle) Joel Gappa found a great used Q50 to fit my needs. I appreciated the time he spent reviewing available inventory, his transparency and back-up documentation disclosing information on the used car and value of my existing vehicle as a trade-in. Additionally, Tony Guzman was welcoming and Amin Smith quick and efficient with the purchase procedures. Joel and Tony were extremely cordial during my visits, as were staff who walked by and offered assistance during waiting periods. This is my fourth Infiniti, and between your Sales and Service staff (I deal with Jason Nuzzo in Service), I've found that MotorWerks Infiniti takes customer service to the "max" and that's why I continue to stay.
"Joel Works for You!"
Joel was super helpful in getting into the QX50 we really wanted at a payment we could manage. This is the second car we've bought from him, and won't be the last!
We came in looking for a used Volvo, but ended up buying an Infiniti instead. The folks at the dealership didn't push us at all, but gave us every opportunity to see whatever cars we wanted to look at, while helping to educate us about all of them. By the time we were finished, it was clear to us that the QX60 met our needs best, and presented the best value. We are thrilled with it, and appreciate the time Joel and the other guys took with us.
"Always a Great Experience "
This is the second vehicle I purchased with Joel. It has always been a great experience. The transaction is never rushed, Joel makes sure you understand the vehicle and all the details of your purchase. I would recommend Joel to anyone. I never consider calling anyone else once I am ready to make a decision on a vehicle.
Employees were very helpful and considerate of what I wanted. They provided amazing service and we’re very enthusiastic about ensuring I get a great deal. Would definitely recommend to others
"The people are what make the difference!`"
A special thank you to Joel and Rick for making things happen quickly and efficiently. I have dealt with other Hoffman Estates dealers and all have been great but these 2 guys make Infiniti a step above. Even being an out of state deal, they worked as if I was there in front of them and have followed up several times to make sure everything was good. I have always bought cars out of state and these are the first guys I try. I wish them luck and thank them sincerely for their help!
Take care guys and good luck!