Great experience, didn't free pressured. Our salesperson Joel was not pushy at all and that was one of the best experince ever working with him. Definitely would recommend anyone to go with him.
"Bought my 7th Infiniti from Joel Gappa"
Joel worked hard to help me get a great deal on my Q70. With the help of Chad, Malik and Marcin we were able to find the right certified car. They went to great lenghts to let me test drive a couple of cars and then prepped the car while I watched. Rashad (finance manager) stayed late after hours to help complete all the paperwork so I could take the car home that night. The wholw process was very time efficient and also painless.
Other Employees Tagged:
, Marcin Cybulak, Malik Hussain, Rashad Grant
"Customer service at it's finest"
I believe in writing reviews when I experience exceptional customer service. It started at the door at Infiniti of Hoffman Estates. We were greeted walking in and then meet Joel Gappa. He helped me find the perfect car for me, a 2017 pre-certified Infiniti QX50. It's easy to sell a car to someone that's interested, but the customer service that followed was exceptional. The car was just brought in to this dealership and it had a small ding in the door and scruffs to the wheel rim. Joel assured us that these few issues would be taken care of. After leaving with the car we found a few other minor cosmetic problems. When bringing in the car to fix the ding, I showed Jason, their service advisor, a minor scratch and a bubble in the tinting. Now any other dealership could say I had the car for 2 days and it wasn't their problem. Jason was attentive and reassured me things would be taken care of. I had an awesome loaner and was kept up on the progress. Chad Simon, the pre-owned manager okayed fixing the other problem including retinting the back window. All the while Joel kept in touch. When spending a large sum of money buying a car, I want to know my needs are as important as the sale. Thanks Joel, Jason and Chad!
This process was so painless. Joel was great with both his knowledge of the product and setting up the sale. Amin in financing got me the best rate for my loan. Kira in service is great and always has a loaner waiting if I need it. Great dealership.
"Infinity of Hoffman Estates is phenomenal!"
The title say’s it all. Joel Gappa, Rick Ayash and John Panousopoulos helped me out for the second time after purchasing a vehicle here not to long ago. Not only were they very professional and upfront but very knowledgeable and honest with pricing. I felt very comfortable never pressured and at the end of the day very happy to have purchased a second vehicle from Infiniti of Hoffman Estates at a great deal. I highly recommend Joel in sales he is very professional, very knowledgeable he is a great sales man. I will continue to do business with him and Infiniti of Hoffman Estates when I’m back in the market for another vehicle.
"Terrific experience with Joel Gappa"
Joel was very knowledgeable and patient with me because I didn't know very much about the car I was interested in purchasing. He was extremely professional and he made buying this car very easy and a enjoyable experience! I would definitely go back and buy a car from him again and recommend him to anyone.
"Very good experience."
- BMW guy
Very happy with Joel and this dealership, competent and professional.
Very straightforward and things moved along well.
I will definitely consider this dealership for future purchases.
"What a great experience…."
I’ve bought many cars over the years, this is the 1st time I've purchased from Motor Werks. Simply put, buying a car from these people was a pleasant experience! Joel is a true professional and more important just a nice guy! Absolutely no pressure, very accommodating and took his time answering all my questions. He really knows his stuff and walked me through the entire process. It was great meeting Chad who made sure we were taken care of, I feel the amount I received for my trade in was more than fair and that I received a great deal on my pre-owned QX80. I’ve had it for 2 days now….WE LOVE IT!!! Can’t leave out a good word for Amin, (the finance guy) super nice, fast, efficient. I can’t say enough good things about my experience. Thanks guys!
We recently purhahsed a vehicle from this dealer ship. We were treated with respect and amazing customer service from the moment we stepped on the lot until a few days later when we decided to purchase the vehicle. Joel and Chad were very professional and helpful. We would highly recommend them.
"Great customer service"
- julien richard
We purchased a certified vehicle with a trade in. Joel Gappa was fantastic to work with. He is friendly, knowledgeable and thorough. He was able to answer all of our questions and followed up on all issues. Although it was late when we closed the deal, Joel still took the time to go through all the features of the car. We also worked with Chad Simon and Amin Smith, both were courteous and very professional. The overall experience from start to finish was very good.