"Outstanding Customer Service"
My experience working with Joel Gappa, John Panousopoulos, and Amin Smith was absolutely incredible. Joel has been providing amazing customer service support to me from the moment that I stepped into the dealership to now. He has been extremely informative, attentive, and responsive to all of my needs. Whenever I contact him, he follows up immediately and gives me very detailed responses. He is an exceptional professional who enjoys what he does and believes in providing the best experience for his clients. John was outstanding. My husband and I know that he provided us with all the discounts and incentives available at the time that we purchased our new vehicle, so we are confident that we paid a remarkable and fair price for our new vehicle. Amin was awesome. When working with us on financing our new vehicle, he was very informative and never pushy. This allowed us to have a very pleasant buying experience.
"Buy from the company that respects you!!!!"
- Chris D
I have purchased vehicles from Infinity of Hoffman Estates for the last 5 years. I have leased about 30 vehicles for the company I work for, then, more recently I leased a car for myself. Joel, and his team are second to none in the business!!!!
Joel has been outstanding- old school values and respect!
Janine has been extremely welcoming, what a great person to know.
Rich has been great with helping me to get a great deal every time.
Mike has been there for every deal to explain the details and to help me get a great deal!
Jason and Kira has clearly demonstrated. how a service department should run - can't wait to bring my car in for service as I know everything will be beyond perfect by everyone at Infinity of Hoffman Estates.
"10 star ⭐️ "
Mike in finance made this deal streamline and worry free. He helped from the very beginning when I was with my salesman Joel. I usually dread seeing the finance manager but by the end of the deal we were laughing and having a great time. I will recommend infiniti of Hoffman to everyone!! Thanks mike and Joel!!
Joel Gappa is extremely knowledge. He listens and cares about what type of car you are looking for and what price range you need to be in, all your needs.
He not only gets the job done, but goes the extra mile to make it easy, convenient and that you are satisfied and happy. I can’t say enough that he does a tremendous job working with you.
His follow up and thoughness is wonderful.
"Exceptional Service! "
- New Infiniti Owner
This was our first Inifiniti purchase. Joel was extremely knowledgeable, offered tons of valuable information and communicated with us well. Extremely pleased with the customer service we received here, as well as with our purchase. Will recommend this dealership to family and friends. Thank you!
"Long Distance Purchase "
I found the fact vehicle I wanted but it was in Illinois and I am in Florida. Rick was very helpful in making the process of Trade AND Purchase from afar so simple. I am very happy with my 2016 Yukon Denali and very happy with the customer service! A lot of dealerships just want your money but Rick wanted to help do whatever he could to get me my vehicle! Thank you Rick and Joel!
"End of Lease and purchase of new vehicle"
- My Birthday
I was treated fairly and given a lot of useful information to make my purchase decision. I do have to say I did not know until after the purchase the car did not have a remote starter and this was a big disappointment to me. I just assumed every car has one now and did not ask.
The Salesman and his Manager were very friendly and made me feel very welcome. I would be giving 5 stars if they had told me about the remote starter.
- Thomas G.
I recently executed the purchase of an Infiniti from Infiniti of Hoffman Estates. General Manager Rick Ayash, and Sales Consultant Joel Gappa, provided exceptional client service, premised upon transparency, integrity and professionalism, throughout my product evaluation and transaction execution process.
As a 25+ year Infiniti owner, that includes multiple Infiniti vehicles, I would highly recommend this dealership to others, and look forward to working with them in the years to come.
"Going above and beyond"
Joel and the management team at Infiniti of HE were great to work with. They helped me get out of a bad situation from the last car I purchased at another dealer and into a new Lease. My family had bought cars here before but it had been several years. They still treated me as a repeat special customer. Thanks I will be back and would refer others to this dealership anytime.
Oustanding attention to detail. Joel never pushed, always stayed in touch. Made me very comfortable buying a new car from him. Will go back when I want my next one!