Employees were very helpful and considerate of what I wanted. They provided amazing service and we’re very enthusiastic about ensuring I get a great deal. Would definitely recommend to others
"The people are what make the difference!`"
A special thank you to Joel and Rick for making things happen quickly and efficiently. I have dealt with other Hoffman Estates dealers and all have been great but these 2 guys make Infiniti a step above. Even being an out of state deal, they worked as if I was there in front of them and have followed up several times to make sure everything was good. I have always bought cars out of state and these are the first guys I try. I wish them luck and thank them sincerely for their help!
Take care guys and good luck!
- BMW Girl
We were looking for a low mileage BMW and found the BMW X3 at Infiniti of Hoffman Estates. The dealership was very easy to deal with, with no haggling on price and the vehicle was EXACTLY what we were looking for. Joel was very upfront and honest and not your typical car salesman. I am glad we made the trip as we are very happy with our new vehicle!
"Best car buying experience "
Joel Gappa was incredibly helpful and understandable of my situation, and did everything he could to get me into the vehicle. I would absolutely recommend to everyone that they try Joel Gappa before going to another dealer.
"Best Car buying experience"
This is the 4th vehicle I've leased or purchased from Joel Gappa. He is by far the most professional auto sales consultant I've ever encountered and the #1 reason I buy from Motor Werks. He's knowledgeable, likeable, responsive, completely professional and has never once made me feel pressured. If you're in the market for an Infiniti or any other vehicle Motor Werks sells, you should call Joel. You won't be disappointed.
"Individuals who Assisted During the transaction"
While Joel is our primary contact at Motor Werks, there our four additional individuals who deserve a notice of recognition:
0 Ziggy - he was instrumental in consummating our purchase of the Honda - CRV. It was a pleasure to work with him.
0 Jae - this is a true professional. Even though we mentioned that we normally work with Joel, (He even told us to work through Joel but that he would be more than happy to help us), he was instrumental is finding the 'right' vehicle for us and taking the time to discuss the attributes of the vehicle. As we were leaving the Motor Werks lot, Jae came out to give us additional pointers on the vehicle and he also sent us a video link tutorial on the vehicle. He went far beyond our expectations.
0 Aaron - This is another individual with which it was a pleasure to work. As any conscience buyer we did our homework on price but, that was unnecessary, Aaron quoted us a price which, in our minds, gave us the best overall value based on the continued level of service we receive from the dealership. We appreciate Aaron's help and salesenship,
"This is how car buying should be!!"
From the moment we walked in, we knew this was going to be a good experience. Joel is the friendliest and most understanding salesman we have ever met. Worked with us at our pace, never pushy and went above and beyond in making things both convenient and comfortable. Rick was also a pleasure to work with. He took the time to make sure we were happy with everything. We looked at several different types of both new and used vehicles over several days. . My only negative is that we didn't shop here previously. An incredible selection of both new and used cars. We wouldn't hesitate to recommend both Joel and Rick to anyone, and look forward to working with them again in the future. Our finance guy, Michael was also top notch. Thanks to everyone. Awesome experience!
Other Employees Tagged:
"Best Car Buying Experience!!"
This was the best car buying experience ever! Joel Gappa was very friendly and informative. He wasn’t overly pushy like most salesmen are. He gave us our space and took the time to help us make the right choices in a vehicle. The General Manager Rick Ayash was also very helpful in making this a great buying experience. I highly recommend both Joel and Rick. Great dealership!
Great experience, didn't free pressured. Our salesperson Joel was not pushy at all and that was one of the best experince ever working with him. Definitely would recommend anyone to go with him.
"Bought my 7th Infiniti from Joel Gappa"
Joel worked hard to help me get a great deal on my Q70. With the help of Chad, Malik and Marcin we were able to find the right certified car. They went to great lenghts to let me test drive a couple of cars and then prepped the car while I watched. Rashad (finance manager) stayed late after hours to help complete all the paperwork so I could take the car home that night. The wholw process was very time efficient and also painless.
Other Employees Tagged:
, Marcin Cybulak, Malik Hussain, Rashad Grant