INFINITI of Hoffman Estates

My experience with Alex was amazing, he made me feel sooo comfortable through the process, his customer service skills are excellent, I want to thank you all & will recommend more business. comfortable through the process, his customer service skills are excellent, I want to thank you all & will recommend more business. More

Alex is awesome! Super easy Sale. I was able to be in my new car in less then 2 hours! I would highly recommended Alex!!!! new car in less then 2 hours! I would highly recommended Alex!!!! More

Very sterile and transactional Under previous ownership my vehicle was completely checked out each time I brought it in and I was abreast of expenses that might be on the horizen su Under previous ownership my vehicle was completely checked out each time I brought it in and I was abreast of expenses that might be on the horizen such as brakes or tires. There was nothing, got my oil changed and should have just gone to Jiffy Lube. Will not be back. This dealership is too out of my way to seek out this lack of service. More

We found the culture at the Infinity of Hoffman Estates to most professional, transparent and customer focused. Our Sales Rep Syed was knowledgeable and passionate about his business. I our experience wa to most professional, transparent and customer focused. Our Sales Rep Syed was knowledgeable and passionate about his business. I our experience was fantastic! Thank you! More

This service advisor was top notch, a real American hero. He saved me time and money. Even though the vehicle is junk I was able to get a clear, honest diagnosis on my cars issues. Carlo Alvar is a man of ma He saved me time and money. Even though the vehicle is junk I was able to get a clear, honest diagnosis on my cars issues. Carlo Alvar is a man of many talents, but his customer service is excellent and made me feel at home. More

Doug saved the weekend by hanging around a few minutes after the close on Saturday to assist our family with a dead battery. Much thanks and appreciation to him! after the close on Saturday to assist our family with a dead battery. Much thanks and appreciation to him! More

Great rep. Told him what my budget was, and we stayed within those numbers. Obtained the vehicle I was looking for without having to conform to something less. Great experience. within those numbers. Obtained the vehicle I was looking for without having to conform to something less. Great experience. More

Great Service I have no complaints regarding the service done to my car. Carlo called and explained the recommended services, and what the price would be. The car I have no complaints regarding the service done to my car. Carlo called and explained the recommended services, and what the price would be. The car was back on time, and clean and sanitized. My only recommendation is that the service managers and cashier wear masks. I wear mine to protect them. They should be wearing a mask to protect me. I have not encountered anyone, in any store or salon, that hasn't been wearing a mask. I was actually surprised that they weren't. They should. More

Everyone was simply a pleasure to deal with, were not at all pushy and they were extremely knowledgable and helpful. I would highly recommend them all pushy and they were extremely knowledgable and helpful. I would highly recommend them More

Doug was great. I had to wait a week for the part but Doug kept me informed. I feel the wait for the part was excessive but not due to Doug or the dealer. Doug kept me informed. I feel the wait for the part was excessive but not due to Doug or the dealer. More