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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
607 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 441 service reviews

December 04, 2025

Great experience Very helpful and friendly staff Answered all my questions and made recommendations for upkeep of my car More

by EHSKOVRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the great review! We’re happy to hear that our team was helpful, friendly, and able to answer all your questions. It’s wonderful to know you had a positive experience and received useful recommendations for maintaining your vehicle. We truly appreciate you choosing us and taking the time to share your feedback. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 02, 2025

Roger was great to work with. He communicated issues with our vehicle that was pointed out by the auto technician. I would highly recommend this company for auto servicing. More

by kjsporttalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2025 -

INFINITI of Lynnwood responded

Thank you for sharing your feedback! We’re glad to hear that Roger provided great communication and clearly explained the issues identified by our technician. It means a lot to know you had a positive service experience and would recommend us for auto care. We truly appreciate your trust and support. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

November 24, 2025

Great service experience as always! Customer service is top notch! Has been a trusted Infiniti dealership for years! More

by jbrown.mail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your wonderful review! We’re thrilled to hear that you continue to have great service experiences with us. Knowing that our customer service remains top-notch and that we’ve earned your trust over the years truly means a lot to our entire team. We appreciate your loyalty and look forward to serving you for many more years to come. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

November 17, 2025

Joel was great, knowledgeable, and friendly. I highly recommend asking for him if you have any questions about the service on your vehicle More

by LEONSAUTOMOTIVE2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2025 -

INFINITI of Lynnwood responded

Thank you for the fantastic 5-star review! We’re so glad to hear that Joel provided you with knowledgeable and friendly service. He takes great pride in helping our guests, and your recommendation means a lot to us. We truly appreciate you taking the time to share your experience. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

November 10, 2025

Its always a pleasure working with Joel. Super friendly and always helpful. Some people say that the dealership service departments gouge you. I have never felt this way at Infiniti of Ly More

by onel8grl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your wonderful review! We’re delighted to hear that Joel and our team consistently provide a friendly, helpful, and trustworthy experience. It means so much to know you feel confident bringing your vehicle to us and appreciate the care and attention we put into every visit — right down to returning your car sparkling clean. Your continued trust and kind words truly mean a lot to our entire team. If you have any questions or concerns, please don’t hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 29, 2025

Doing business with Infinite is always a smooth process. We have enjoyed every experience with them More

by jenniferbbg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2025 -

INFINITI of Lynnwood responded

Hi Jennifer, Thank you so much for your kind words and for being a valued customer! We’re thrilled to hear that every experience with INFINITI has been smooth and enjoyable. Our team truly appreciates your continued trust and loyalty — it means a lot to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 24, 2025

Straightforward and great experience. Didnt feel oversold or pushed for upgrades, was clear in their communication of what was needed. More

by mcmurn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2025 -

INFINITI of Lynnwood responded

Thank you so much for sharing your experience! We’re thrilled to hear that you found the process straightforward and appreciated our clear communication. Providing a transparent and pressure-free experience is always our goal, and it’s wonderful to know we met your expectations. If you have any questions or concerns, please do not hesitate to reach out to me directly. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 20, 2025

I always take my Infinity to the dealer because I get the best customer service and car repairs vs going somewhere else. More

by vlangwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the 5-star review! We truly appreciate your loyalty and are thrilled to hear that you consistently choose us for both customer service and vehicle care. It means a lot to know you trust us with your INFINITI and that our team continues to meet your expectations. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 17, 2025

I was treated very well when I entered the Service Department. Joel knew my name and showed me to the lounge for drinks, snacks and TV. The appointment was set up for 1hr and 15 mins. But the time was More

by tmill2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with Joel and that he made you feel welcomed and well taken care of. It's great to know the appointment was efficient, and that Joel was able to assist with your warranty and getting you set up with INFINITI USA. We’re always here to help, and we look forward to seeing you again for your future warranty work and updates. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 14, 2025

Rodger is very friendly. Down to earth friendly. He listens and does things with your request. He has a lot of good qualities of customer service More

by SHAMSUN.NISHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear that you had such a positive experience with Rodger. His friendly, attentive approach truly reflects the level of service we strive to provide every day. We’ll be sure to pass along your compliments to him — feedback like yours means a lot to our team! If you have any questions or need anything in the future, please don’t hesitate to reach out. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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