Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

INFINITI of Lynnwood - Service Center

Lynnwood, WA

4.7
425 Reviews

425 Reviews of INFINITI of Lynnwood - Service Center

Sort by
August 28, 2025

Great service and very accommodating staff they got things done in Avery timely manner. Very dog friendly More

by adotness
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 26, 2025

It was good that the attitude and service of receiving guests were good and that they handled things on time. More

by leogolfacademy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 24, 2025

Took my Infinity qx50 in for a recall. I had additional questions and concerns regarding the computer system. They listened and did some additional checks for me... no additional charges. More

by beachcw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 20, 2025

Stellar customer service. Thank you Joel and his team. Time mattered here, and they hit their mark. More

by kurtwalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 15, 2025

Great service and very prompt and courteous service personnel. Appreciate the suggested service and the pickup and return was an added bonus More

by jtmac925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 06, 2025

Thank you Roger Milan for helping me with my car and making sure everything was done correctly. More

by barbie87
Recommend Dealer
Yes
Employees Worked With
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the 5-star review! We’re glad to hear Roger took great care of you and ensured everything with your vehicle was handled correctly. We’ll be sure to pass along your appreciation to him! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 01, 2025

Infiniti service dept has always been honestly and easy going, making the experience simple to navigate. More

by deanna molina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your 5-star review Deanna! We're thrilled to hear that you've consistently had a positive experience with our service department. Providing honest, straightforward, and easy service is exactly what we strive for, and we're so glad it's made a difference for you. If you ever have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 27, 2025

Good detailed explanations of what work needs to be done and why. Repair costs high though. More

by sheilanishigrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your recent experience with us at INFINITI of Lynnwood. We truly appreciate your 5-star rating and are glad to hear that Joel, Travis, and Roger were able to provide clear and detailed explanations during your service visit. It's always our goal to ensure every customer feels informed and confident in the work being performed. We do understand your concerns regarding repair costs and appreciate your honest feedback. Transparency and value are very important to us, and we’re continuously working to provide the best possible service at a fair price. If you have any additional questions or concerns, please do not hesitate to reach out to me directly. We're committed to delivering exceptional customer care and ensuring your satisfaction with every visit. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 21, 2025

I took my car in to Lynnwood Infiniti, I had to replace a tire, because of a bubble on the tire. Should have been a easy fix, but instead the destroyed my rim. They have refused to replace, but only will it More

by barbie87
Recommend Dealer
No
Employees Worked With
Joel White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

INFINITI of Lynnwood responded

Thank you for taking the time to share your feedback. I want to sincerely apologize for the frustration and disappointment you've experienced and this is certainly not the level of care we aim to provide.It looks like Travis, the Service Manager, has been in touch and is currently working with you toward a resolution. Please know that we truly value you and your vehicle, and we regret that your recent visit didn’t meet expectations.If there’s anything else you need or if I can support you in any way during this process, please don’t hesitate to reach out to me directly. We are committed to making this right and restoring your confidence in our service.Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 16, 2025

Roger is an exceptional service manager—knowledgeable, professional, and always going above and beyond to ensure a smooth and satisfying experience. His attention to detail, clear communication, and custo More

by Navin.gandham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

INFINITI of Lynnwood responded

Hi Navin! Thank you for taking the time to share your experience! We're truly grateful for your kind words about Roger. He consistently goes above and beyond for our clients, and it's wonderful to see his dedication recognized. Your recommendation means a great deal to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

1
2
...
43