Infiniti of Naperville- Service Center
Naperville, IL
144 Reviews of Infiniti of Naperville- Service Center
Great service advisor (Antwan Hicks). Issue at hand is always handed and he is great at advising long term care. Service is excellent and timely. From start to finish always a positive experience. always handed and he is great at advising long term care. Service is excellent and timely. From start to finish always a positive experience. More
I bought a certified pre owned Infiniti from them, specifically for the warranty. Drove 1/2 hour to my appointment for an AC and window problem, only to be told it 'may' cost 180$ x2 to diagnose my p specifically for the warranty. Drove 1/2 hour to my appointment for an AC and window problem, only to be told it 'may' cost 180$ x2 to diagnose my problems to see if they are covered under warranty. So, $360 just to find out if my problem is 'covered'. Unacceptable, we declined their 'offer' and left. Buyer beware, certified pre-owned warranty does not mean anything...would have been nice to be informed of these costs prior to driving out for my 'warranty' work More
First time meeting Mike Barry, and a definite great addition to the team! Many thanks! Always a delight to visit with Randy Chin. Keep up the good work gentlemen. addition to the team! Many thanks! Always a delight to visit with Randy Chin. Keep up the good work gentlemen. More
Service Advisors are knowledgeable and pretty helpful. They offer a superb customer service. I would definitely recommend Infiniti of Naperville, and come back when my car needs service. ☺️ They offer a superb customer service. I would definitely recommend Infiniti of Naperville, and come back when my car needs service. ☺️ More
The staff is very knowledgeable and attentive. The facility is always clean. The estimates are typically close to what the actual cost is. I would recommend this dealership to anyone. facility is always clean. The estimates are typically close to what the actual cost is. I would recommend this dealership to anyone. More
Antwan Is a very professional consultant quick and friendly. There was an extra problem that was found and fixed after all. He never refused to fix my car until the repairs were completed. friendly. There was an extra problem that was found and fixed after all. He never refused to fix my car until the repairs were completed. More