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Infiniti of Naperville- Service Center

Naperville, IL

2.5
144 Reviews

144 Reviews of Infiniti of Naperville- Service Center

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December 03, 2021

We have been talking our car to Infiniti of Naperville since 2004. We have always had a very good experience with the dealership. More

by christysaintjoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Berry, Kaitlyn Kessler
November 01, 2021

Great service advisor (Antwan Hicks). Issue at hand is always handed and he is great at advising long term care. Service is excellent and timely. From start to finish always a positive experience. More

by JOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
Nov 07, 2021 -

INFINITI of Naperville responded

Hi J. Schroeder, we are very happy that Antwan has again, provided you with such a positive experience!

October 25, 2021

This dealership is the best around always help the customer with any issue and has excellent service and fast wait times. More

by redsvt01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Pagan
Oct 26, 2021 -

INFINITI of Naperville responded

Redsvt01, we are glad we could help!

October 20, 2021

Clean, employees are very friendly and respectful, they make you feel very comfortable and assist you in anyway they can More

by Betty Rupert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Cameron
Oct 25, 2021 -

INFINITI of Naperville responded

Hello Betty Rupert, we appreciate you taking the time to leave us this feedback.

Oct 28, 2021 -

Betty Rupert responded

The answers that I gave on the survey was misunderstood my technical advisor was excellent he (Doug Cameron) received all fives, the problem with the transmission was 3 and 4 but that wasn’t a reflection on my Infiniti of Naperville that was toward the manufacturer of the transmission, Doug and Infinity always give me excellent service, conversation respect

Oct 28, 2021 -

Betty Rupert responded

Infinity of Naperville and Doug Cameron are excellent, I always receive excellent service and he is always on point, he takes good care of me and my vehicle and I appreciate that, he has been my technical advisor for fourteen years and I’ve never had a problem with him or the service. Thank you

September 13, 2021

I bought a certified pre owned Infiniti from them, specifically for the warranty. Drove 1/2 hour to my appointment for an AC and window problem, only to be told it 'may' cost 180$ x2 to diagnose my p More

by Karen
Recommend Dealer
No
Employees Worked With
unknown, in service dept
Oct 08, 2021 -

INFINITI of Naperville responded

Hello Karen, Thank you for taking the time to share your experience. I can understand that the diagnosis fee can be concerning at times. I know that most shops do charge a diagnosis fee because occasionally certain items won't be covered because of damage.

August 25, 2021

Excellent service experience…my QX 50 was serviced well…Friendly/professional advice More

by HelenLewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
Aug 25, 2021 -

HelenLewis responded

Great service as always

July 11, 2021

First time meeting Mike Barry, and a definite great addition to the team! Many thanks! Always a delight to visit with Randy Chin. Keep up the good work gentlemen. More

by Sandyonwexford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Barry
Jul 13, 2021 -

INFINITI of Naperville responded

Sandyonwexford, we're happy to hear you had such a positive experience with Mike B and Randy Cwith our team!

May 05, 2021

Service Advisors are knowledgeable and pretty helpful. They offer a superb customer service. I would definitely recommend Infiniti of Naperville, and come back when my car needs service. ☺️ More

by marians
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Barry, Doug Cameron
May 07, 2021 -

INFINITI of Naperville responded

Hi Marians, we are very happy to have provided you with such a positive experience!

April 15, 2021

The staff is very knowledgeable and attentive. The facility is always clean. The estimates are typically close to what the actual cost is. I would recommend this dealership to anyone. More

by colbert_p92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
Apr 17, 2021 -

INFINITI of Naperville responded

We appreciate your positive review of your recent experience with us! Thank you for the recommendation.

April 10, 2021

Antwan Is a very professional consultant quick and friendly. There was an extra problem that was found and fixed after all. He never refused to fix my car until the repairs were completed. More

by Lbarcenas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
Apr 15, 2021 -

INFINITI of Naperville responded

Hi Lbarcenas, we are very happy that Antwan provided you with such a positive experience!