INFINITI of Nashua

What a friendly bunch of people they have in the Infiniti of Nashua Service department. After I bought the G35 sports from then last July I was pleased to receive a visit from Claire from their customer aft of Nashua Service department. After I bought the G35 sports from then last July I was pleased to receive a visit from Claire from their customer after sales dept. She took over 2 hours to show me how to work the technology I thought i'd figured out. There is a lot of technology in that car and I was impressed by her extensive knowledge of everything about the car. I thought I'd stumped her with a question on bluetooth/address book downloading/and my Motorola KAZR, but she had an answer for that too! Sometime later I had a follow up call explain the answer to an obscure question I had about "Ripping" MP3 CDs. Moving ahead to my first service call; what a pleasure that was! I was greated my a friendly guy who took some details and was show the waiting room. I was pleased to beable to connect to their wireless network to carry on working. 45 minutes later I was told my car was ready. They also cleaned my car too! That was a nice surprise. My second visit was 3 weeks ago and the service was just as good. What was interesting was chatting to some of the people waiting for their cars. I told them I was suprised how friendly the staff were in this overworked, underpaid day and age and they remarked they had been coming here for years and actually looked forward to it. They knew most of the staff my first names, I'm not there yet. But I'm looking forward to my next visit. The last service person I dealt with was Chris Holt. I forgot the first service guy I dealt with, it could be Bob or Geoff. More

I purchased a pre-owned vehicle from Infiniti of Nashua. Upon the purchase, my car did not have an owners manual or a spare key, which I requested. I was provided with the spare key the following week. No Upon the purchase, my car did not have an owners manual or a spare key, which I requested. I was provided with the spare key the following week. Now it is 2 months later and I still have not received the owners manual. I called approximately 2 weeks ago to check the status and Infiniti manager Brian informed me that it should have been shipped, he would double check and if not he would mail it, and I should expect it in a few days.<br>After 2 weeks I called back to find out where it was, he told me he didnt know, but he would follow up and find out and resend. When I told him that was the same thing he told me two weeks ago, he got very upset with me and said "I told you I would follow up, what more do you want!!! Im tired of you, Im tired of listening to you rant and Im done talking to you. Im hanging up now."<br>Then he hung up on me.<br>I was totally appauled at the way he spoke to me. This is totally unacceptable and I am telling everyone about my experience with the staff of Infiniti of Nashua, more specifically, the Manager of the Pre-owned department, Brian. More

I DO NOT RECOMMEND THIS DEALERSHIP! BELOW IS MY STORY, I DO NOT RECOMMEND THIS DEALERSHIP! <br><br>BELOW IS MY STORY, YOU DECIDE IF IT WAS BAIT AND SWITCH. I BELIEVE IT WAS.<br><br>I spent a good deal of I DO NOT RECOMMEND THIS DEALERSHIP! <br><br>BELOW IS MY STORY, YOU DECIDE IF IT WAS BAIT AND SWITCH. I BELIEVE IT WAS.<br><br>I spent a good deal of time working out a lease deal with the Sales person Diane. We agreed on a fair price and actually shook hands on it. I left with a hand written, dated, lease offer on paper. I told Diane I was going home to discuss our deal with my wife and would be in tomorrow to sign the papers. I called the next day to arrange to come in and lease the car when Diane told me a mistake was made. She was not sure how that would affect my monthly payments. She had no other details and the finance manager would have to call me back and explain. <br><br>The finance manager called back and told me the monthly payments would be about $60 more per month. After some double talk, which I quickly saw through by punching the numbers into my lease spreedsheet (thank GOD for these spreadsheets) he changed his tune and stated that the reason my payment went up was because they changed to the Infiniti leasing company. The money had factor more than doubled overnight. His excuse was that the original leasing company no longer showed up on his computer screen. So my option was to pay the $60 a month higher cost or secure my own financing. <br><br>There was no discussion the previous day of the 'offer' expiring. I thought it was strange to find out that the leasing program would end mid-week or before the end of the month. Needless to say I did not feel that this was an up and up deal. The Finance manager did not seem the least bit sorry, he spoke in a matter-of-fact tone. I felt the entire deal was now soiled. I was angry and called my sales person Diane but I only received her voicemail. She did not return my call and I never heard from the Infiniti of Nashua dealership again. <br><br>At the very least one could consider this to be poor business practice and certainly not the service one would expect from ANY dealership. Or as I do, you make consider it a prime example of BAIT AND SWITCH.<br><br>That's my story; take it for what it's worth. Needless to say that I will not be purchasing a car or servicing ANY car from this dealership. <br><br><br><br><br> <br><br><br><br> More