INFINITI of Nashua

Mike was an awesome salesman, the Finance rep was a jerk So, we originally went in just to look at a Q50 to compare it to the other cars we had test driven (Subaru Forester, Lexus IS250 & 300, etc) We origin So, we originally went in just to look at a Q50 to compare it to the other cars we had test driven (Subaru Forester, Lexus IS250 & 300, etc) We originally had no intention to buy because we still wanted to check out the Mazda CX-5 turbo. However, when we took the Q50 out my wife was like, "This is it, this is what I've been looking for". I was leaning more towards an SUV so I at least wanted to check out the QX50 before we made up our minds but the sales rep (Anine, i think his name was) said that he was really busy and didn't have time to let us take any more test drives. I went back in to see if there was anyone else that could help and we were introduced to Mike. Right off the bat, Mike was very nice and extremely informative. He took us on a test drive of the QX50 and while i liked it, it felt sluggish to me and my wife let me know that she had made up her mind and wanted the Q50. The sales process went pretty well. it took a while, but it always does. We had arrived there shortly before 1pm and after all the sales paperwork was done it was nearing 8pm but Mike said we still had to meet with the Finance manager. I don't remember his name but I think it was Steve. He was nice enough to begin with. I know they have to at least see if you're interested in an extended warranty and even though we didn't want one, I told him he could at least show us what it covered. I thought he could spit it out in a few minutes but no, he drug it on for an hour. Even after I told him we weren't interested he continued on. After telling him for the 4th or 5th time we didn't want it, he finally gave us our paperwork but his demeanor completely shifted and he acted like a spoiled child on the verge of throwing a tantrum and it really put me off. As much as I loved working with Mike, i'm pretty sure I'm not going back to this dealership again just to avoid having to talk to the Finance guy ever again. I listed that I "would" recommend this dealership to others based solely on my interaction with Mike but I only gave it 3 stars instead of 5 because of the Finance rep. More

Review My sales rep Mike Balser did a really great job in helping me select and purchase my new car. Thank you very much Mike, great job. My sales rep Mike Balser did a really great job in helping me select and purchase my new car. Thank you very much Mike, great job. More

Go see Jeff Rocheleau Great and honest salesman! Jeff Rocheleau was very patient, gave it to me straight and didn’t pressure me into purchasing a new vehicle. Go see Jeff Great and honest salesman! Jeff Rocheleau was very patient, gave it to me straight and didn’t pressure me into purchasing a new vehicle. Go see Jeff if you’re in the market for a new or used Infiniti. More

Great service and staff! Always positive. The service staff here is always willing to help and go the extra mile when it comes to making us happy. This is why we only buy Infi Always positive. The service staff here is always willing to help and go the extra mile when it comes to making us happy. This is why we only buy Infiniti vehicles here. Even if it's a 45 minute drive. More

Unorganized The sales rep Jeff was very helpful but it seems that this dealership is unorganized overall. Here are the things that went wrong. I made a deposit The sales rep Jeff was very helpful but it seems that this dealership is unorganized overall. Here are the things that went wrong. I made a deposit of $500 to hold a car. I ended up purchasing a different car but I have not yet been refunded the deposit after following up 2 times. They did not remember to put an inspection sticker on my car and they gave me the wrong temp plate after putting the wrong address on the temp registration. My appointment with Finance got bumped a couple of times and I ended up spending a lot more time than necessary waiting. I pointed out a couple of dings and scratches that I wanted touched up in detail and was very dissatisfied with the results. Finally, the car wasn’t cleaned very well on the exterior with dirt spots still visible on the hood and around the tires. More

One of the best experiences Thank you Infiniti of Nashua for my beautiful new Q50 Red Sport! The entire process from test drive to sales to finance and closing were so very Thank you Infiniti of Nashua for my beautiful new Q50 Red Sport! The entire process from test drive to sales to finance and closing were so very smooth! Special thanks to my sales person Mike B! He made me feel so welcome and had been great at following up as well. Absolutely one of my best car shopping experience to-date. More

Always a great experience In called Monday morning for an overdue service on my 2019 QX50. The service manager told me that there was also a Bluetooth upgrade for my vehicle an In called Monday morning for an overdue service on my 2019 QX50. The service manager told me that there was also a Bluetooth upgrade for my vehicle and I could bring it right in. I dropped it off at 8:45, there was a complimentary vehicle waiting for me and I got a call at 1:00 that my vehicle was ready. When I arrived (1:30) my vehicle was all set and washed too! Dennis got me out of the dealership in 15 minutes and I went back to work. It’s always a great experience at this dealership and Dennis is a pleasure to work with. Chuck More

Great experience. My wife and I have had nothing but good experiences since dealing with the folks at Infinity of Nashua. This includes the sales, financial & service d My wife and I have had nothing but good experiences since dealing with the folks at Infinity of Nashua. This includes the sales, financial & service departments. More

No hassle service In the past, I was not very happy with Infiniti of Nashua service. This week, Kristin was very professional, she understood exactly what needs to be d In the past, I was not very happy with Infiniti of Nashua service. This week, Kristin was very professional, she understood exactly what needs to be done and got it done! More

Continuance of excellence They contine to give excellent service while providing knowledge of expertise in the feild. The experience is smooth and the waits are reasonable for They contine to give excellent service while providing knowledge of expertise in the feild. The experience is smooth and the waits are reasonable for the services provided. More