INFINITI of Nashua

Frustrating I finally found a good vehicle at Infiniti of Nashua but when it came time sign the paper work is when the issues began. The first person I worked w I finally found a good vehicle at Infiniti of Nashua but when it came time sign the paper work is when the issues began. The first person I worked with was Shawn Quinn. Shawn was great. He was easy to deal with, informative and communicated with me after hours via text about the whole process and kept me up to date with the process. When I was finished with Shawn I was directed to the finance mgr Steve Sokoloff to sign the financial documents. He was so unprofessional. It was five minutes before closing time and it seemed all he wanted to do was leave. He rushed the process telling me to sign here sign there, you want a warranty NO good sign here, thanks have a good night. My wife and I left saying what just happened. As we where walking to our car we could see Steve shut the lights in the office we just left and carrying his bag. He couldn't wait to get out of there. The next day I received a call from Steve Sokoloff stating that he lost the title for the vehicle. I was pissed. After a couple minutes of angry back and forth by me he gave me 2 options, they would apply for a duplicate title which could take a month or I could pick out another vehicle. Needless to say this vehicle was going to be B-day gift for my daughter which was in a week. I told him that both of those options sucked and I don't want to talk to you have your supervisor call me. About an hour later Finance Director Mike Turin called me. Mike was nice and had a couple of ideas to help with the situation. He offered to pay for my first months payment and get me a loaner car.. Although still very upset I accepted this. When I came to pick up the loaner car both Mike Turin and Shawn Quinn came right up to my wife and I and continued to apologize which I respected while Steve Sokoloff sat in his glass office pretending he was busy as he glanced up at me wouldn't even come out to apologize to my face even though you Steve caused this whole situation. I don't respect you at all. The entire process from start to finish started on Nov 12th and the vehicle was not registered December 4th. Longer process than I thought when I first started this process. I believe that if you took Steve Sokoloff out of this process none of this would of happened. A wise man once said, “you cant fix stupid” More

Good, courteous, efficient service The service was done quickly, as estimated, with exceptional communication by Victor Pena and Victor Burgos. 2 cars were serviced, loaner car provided The service was done quickly, as estimated, with exceptional communication by Victor Pena and Victor Burgos. 2 cars were serviced, loaner car provided, cars were cleaned, work was performed professionally and expertly and all contacts were most courteous. More

Excellent Customer Service Excellent service from the person greeting me at my drop off, until I picked up my vehicle. Dennis provided great communication throughout the whole Excellent service from the person greeting me at my drop off, until I picked up my vehicle. Dennis provided great communication throughout the whole process. More

Dennis was excellent Dennis was easy to deal with told me he would get my car taken care of and worked hard to keep me in the loop with the service. Dennis was easy to deal with told me he would get my car taken care of and worked hard to keep me in the loop with the service. More

A Step Above Victor, Dennis, Mike, are great, they always go out of their way to do what in the customers interest. The name Infiniti is classy, well Infiniti of N Victor, Dennis, Mike, are great, they always go out of their way to do what in the customers interest. The name Infiniti is classy, well Infiniti of Nashua has class and shows it and everything they do! I'll always give them two thumbs up and five-star ratings because I would go nowhere else! More

2016 BMW Best car buying experience ever! No one was pushy and everyone was very kind and responsive. Will definitely recommend this dealership to friends, Best car buying experience ever! No one was pushy and everyone was very kind and responsive. Will definitely recommend this dealership to friends, family and clients. Special thanks to Keith Brandano. Very professional, organized and efficient. Thank you Infiniti of Nashua! More

excellent The service was phenomenal. prompt immediate answered all questions and solved the issue. i i could not be happier with the service department and w The service was phenomenal. prompt immediate answered all questions and solved the issue. i i could not be happier with the service department and will enjoy being part of the infinity family More

Unbelievablely amazing experience I was looking to buy a new car and was nervous at the procedure. Infiniti of Nashua made my experience one that surpassed all my expectations. Great e I was looking to buy a new car and was nervous at the procedure. Infiniti of Nashua made my experience one that surpassed all my expectations. Great experience and I walked away in a new car!! More

Great experience I recently purchased a new Infiniti from Nashua location. I worked with Christopher Santiago in sales and he was fantastic. Their was a snow storm tha I recently purchased a new Infiniti from Nashua location. I worked with Christopher Santiago in sales and he was fantastic. Their was a snow storm that delayed the process of getting the car, but Christopher was very attentive and kept me informed. Would recommend Christopher in sales to others interested in buying new car More

Work not completed. Mileage on this car is very poor! 15.4 m work not completed. I sam awaiting a new date to reschedule the work on rim of tires. Mileage on this car is very poor. I should be getting 19miles to work not completed. I sam awaiting a new date to reschedule the work on rim of tires. Mileage on this car is very poor. I should be getting 19miles to thge gallon, instead it is 15.4 miles to the gallon. The status button on my dashboard always reads 19 miles to the gallon. The reading should coincide to the actual mileage I am getting. I do not plan on getting another Infinity in the near future unless performance improves. More