INFINITI of Nashua

Great service as always Had my car serviced and Dennis and team did a great job on the repair. Dennis went the extra mile getting me a brand new loaner to use so I was not Had my car serviced and Dennis and team did a great job on the repair. Dennis went the extra mile getting me a brand new loaner to use so I was not stranded with out a vechile. This is my first Infiniti and the service has reset the bar for me. Great job!! More

Definitely NOT a "Dealer of the Year" type of place I will only describe my experience here as somewhat heartbreaking, somewhat humiliating and very time wasting. Speaking to one sales associate for day I will only describe my experience here as somewhat heartbreaking, somewhat humiliating and very time wasting. Speaking to one sales associate for days, lining up the purchase of a new Infinity, (preowned actually). We covered all the basics. She was friendly and professional. I'm close to 50 so I've dealt with car purchasing for many years now. Each experience was just fine and pleasant, up until this day. We arrived, having lined-up the visit for days. We simply wanted to test-drive the car, buy it and then go about some Christmas shopping. We live 2 to 2 1/2 hours away and they were aware of how long our trip would be when we came. We knew we'd have to do the dog and pony show of dealing with salespeople who would want to up-sell us etc. That was fine. We brought our own letter and check to buy the car. I financed via my own bank. (MY OWN BANK..MY OWN CHECK). After days and hours of dealing with them, we arrived to a complete, stereotypical bait-and-switch. We were told that "Sure, the prices were what was listed online and told to us by the initial salesperson, but there would be one little caveat: They don't accept financing from outside their own organization for non-new vehicles. This was told to us at least twice and within the first 3-4 minutes of arriving. The experience just worse from there. We ended up with a pack of salesmen barking at us on different things. The sales manager speaking to us as if WE'D done something wrong just by coming in, attempting to "explain how it works'... All the while, chewing and smacking gym through his words. Classy and not off-putting at all, right? Another salesman told us that we simply "should have read the fine print". This experience was like an SNL skit. All the stereotypes were at play. It was really that bad, that cliche' and that shady. Our financing bank eventually called us to let us know they are indeed a finance partner of this dealership, what we were told was inaccurate/untrue and now that bank is apparently considering whether or not to keep Infinity of New Hampshire as one of its finance partner dealerships. I hate posting something negative about any business. I'm a small business owner myself. But this went beyond a garden variety, irritating car buying experience. It crossed over into, what was in my opinion, fraud. Or at least close to it. **I did hear from the VP of Sales and one of the salesmen afterward. That was really appreciated and their kindness in reaching out was classy and kind. I just wish it could have meant getting the car I had spent so much time, effort and money on getting. Oh well. Live and learn. More

Always a great experience at Infiniti of Nashua Infiniti of Nashua is always ready at the appointment time, complete the service when they say it will be completed, and wash my vehicle to boot. Infiniti of Nashua is always ready at the appointment time, complete the service when they say it will be completed, and wash my vehicle to boot. More

Great experience Sean was a pleasure to work very helpful and courteous. The vehicle I purchased is amazing for the price I could not be more satisfied Sean was a pleasure to work very helpful and courteous. The vehicle I purchased is amazing for the price I could not be more satisfied More

Pleasant and ez My experiance was good i didnt have to haggle too much felt i got a fair deal. Things went pretty smooth and i didnt have to be there for hours My experiance was good i didnt have to haggle too much felt i got a fair deal. Things went pretty smooth and i didnt have to be there for hours More

Treated like a rock star! Dennis is my service advisor. He tries to go above and beyond so I get the service level expected at Infiniti. Would highly recommend him! On the serv Dennis is my service advisor. He tries to go above and beyond so I get the service level expected at Infiniti. Would highly recommend him! On the service side, I wish a little more care went into reviewing past records to resolve issues previously treated. More

Happy buyer Beat out the competition. Offered me a fair price when the Infiniti dealership in my state wanted to charge me more for my leased vehicle. Beat out the competition. Offered me a fair price when the Infiniti dealership in my state wanted to charge me more for my leased vehicle. More

Great service from initial call to pickup. Too notch. Rated 4 for price but to be fair I don’t believe that they’re more expensive than other dealers. Highly rated from initial call to pickup. Too notch. Rated 4 for price but to be fair I don’t believe that they’re more expensive than other dealers. Highly rated. More

Steering wheel heater poorly designed. Steering wheel heater is disappointing. It does not get very warm. We were told this is how it is supposed to work. I believe this Service Dept di Steering wheel heater is disappointing. It does not get very warm. We were told this is how it is supposed to work. I believe this Service Dept did the best it could. This is a poor design by Infinity. It may seem like a minor issue but on every other car we drove the heater was much warmer. Unfortunately we did not drive an Infinity with this option before purchased. We assumed it would work as well as or better than the others. To be honest we would not have purchased this car if we knew this is how the heater worked. More

Excellent customer service Shawn Quinn went above and beyond to find the right car for me. He was always extremely professional. I would highly recommend Shawn and the Nashua In Shawn Quinn went above and beyond to find the right car for me. He was always extremely professional. I would highly recommend Shawn and the Nashua Infiniti dealearship for anyone interested in purchasing or leasing a new vehicle. More