INFINITI of Norwood

Great place to bring your car for service.will highly recommended they know exactly what u need. recommended they know exactly what u need. More

Wife brought car in for service for the first time ever, I have always brought it I before. This time the car developed a rattle in the front end that wasn't there before an oil change. I'm convinced these I have always brought it I before. This time the car developed a rattle in the front end that wasn't there before an oil change. I'm convinced these people damaged the bushings in the front end so they could repair them. They also wanted an hour diagnostic time to reset a light on the dash and a Google search showed me how to do it in about 5 minutes. Be wary of this service department. I wrote the GM and never received a response when this incident initially happened. More

always happy with the service provided, both Anthonys were very helpful and knowledgeable explaining what was being done. were very helpful and knowledgeable explaining what was being done. More

Worst experience I ever had . Untrustworthy. Cannot find one positive thing to say.Go elsewhere one positive thing to say.Go elsewhere More

Best experience ever! We recently bought a certified pre-owned Infiniti from Infiniti of Norwood. The car was listed online at a fair price and looked immaculate. We worked with Michele, Adam, Adam G, pre-owned Infiniti from Infiniti of Norwood. The car was listed online at a fair price and looked immaculate. We worked with Michele, Adam, Adam G, and Mike. Michele was extremely responsive, negotiated the price without handing me off to multiple people, and coordinated a test drive. Adam brought the vehicle to us for a lengthy test drive. The car did not disappoint and Adam is the best! He thoroughly answered questions and demonstrated all of the car's features. We were not pressured to rush through the process or buy add-on services. When I asked for pricing for an extended warranty, Mike in Finance provided a better deal than we could negotiate with a third party. The bumper-to-bumper warranty on this pre-owned car is more extensive than warranties for new cars we considered. Michele was scheduled out of the office the day I was ready to purchase the car but, she coordinated with Adam Goldstein, the general manager, to close the deal. Infiniti of Norwood carries top-of-the-line vehicles, provides exceptional service, and is an incredible team. We highly recommend Infiniti of Norwood! More

The service was good and staff was knowledgeable and friendly , performed in a timely fashion . friendly , performed in a timely fashion . More

If I could give zero stars I would. Please never take your car here. They do not honor their posted pricing and they treat you like a second class citizen. They make it seem like they are offering you a your car here. They do not honor their posted pricing and they treat you like a second class citizen. They make it seem like they are offering you a discount but then gain the money back by jacking the pricing up. When confronted, they tell you, we're not making any money off your service and we offered you a discount. However the prices on their website do not match what they charge you. When I brought this to the service reps attention, and tried to show him where on their website the prices were listed, he had no time to look at it. I was waiting for the follow-up "how did we do" email, but it never came. It seems like when you don't have a good experience, they "forget" to send you the review request which keeps their ratings high because they don't give you the opportunity to voice your concern. They are a horrible dealership to work with. I purchased my first Infiniti from them and swore I would never return after the sales manager forged my signature on a document. Thought I'd give them another chance when management changed but unfortunately they are the same rude and dishonest people who could care less about customer service. I will stick with Infiniti of Hanover. Even though that dealership is a longer drive for me, it's worth not being talked to like you're an idiot. Save your time, your money and your energy and go somewhere else. More

These guys are dishonest. Do not bring your car for work in the service department. in the service department. More

Easiest car buying experience I have had. Easy test drive, no pressure sales person. Very quick with the paperwork. Everyone I talked to in the dealership was very nice. I would recommend this deal drive, no pressure sales person. Very quick with the paperwork. Everyone I talked to in the dealership was very nice. I would recommend this dealership. More

We received phenomenal and personal service from Infiniti of Norwood. Jonathan was especially friendly, energetic, and efficient in getting us the car we wanted in a short amount of time. It was a flawless e of Norwood. Jonathan was especially friendly, energetic, and efficient in getting us the car we wanted in a short amount of time. It was a flawless experience and we'd recommend this dealer to all of our friends and family. More