INFINITI of Norwood - Service Center

Service review Came in for typical service and maintenance, was told it would be 1 hr 30s mins. They finish in 1 hr and washed my car. Great experience Came in for typical service and maintenance, was told it would be 1 hr 30s mins. They finish in 1 hr and washed my car. Great experience More

Brake issue The right rear brake on my ‘14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience The right rear brake on my ‘14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you. More

Fast , polite and knowledable I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very sma I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very small detail that I never noticed and took care of it, in the 2 minutes he was in my car. My car was finished on time and on budget. I would highly recommend Infinity of Norwood More

Service 1st class customer service! Great professionalism and quick in and out. Amazing sales team and service dept. I highly recommend Infiniti of norwood to 1st class customer service! Great professionalism and quick in and out. Amazing sales team and service dept. I highly recommend Infiniti of norwood to anyone looking for a car More

review Great service center and customer service. Anthony T was awesome very informative and extremely kind. Answered all my questions and kept me up-to-date Great service center and customer service. Anthony T was awesome very informative and extremely kind. Answered all my questions and kept me up-to-date. Service tech Jeffrey was great extremely helpful and very professional. More

Awesome I’m very pleased with the service, specially with Fernando. He was friendly and fast to find me a loaner Fernando took his time to understand the pr I’m very pleased with the service, specially with Fernando. He was friendly and fast to find me a loaner Fernando took his time to understand the problem with my car and kept me informed at all time Thank you so munch Fernando More

Long wait I know you do a great job and love that you clean my car but a very long 2 1/2 hour wait for only an oil change I know you do a great job and love that you clean my car but a very long 2 1/2 hour wait for only an oil change More

Great as always. Infiniti of Norwood always gives us great service at a fair price. They fix things right the first time. Very professional. Nigel is a pleasure to Infiniti of Norwood always gives us great service at a fair price. They fix things right the first time. Very professional. Nigel is a pleasure to work with. More

Poor service My car with 41K miles under full warranty had failed a state inspection due to the inboard side of the front rotors not wearing correctly. The pad con My car with 41K miles under full warranty had failed a state inspection due to the inboard side of the front rotors not wearing correctly. The pad contact area was 50% rusted and not being contacted by the pad. This was on both sides. The pads were fine. both the inspection station and the state inspector said that something was wrong and it could not pass. Infiniti if Norwood tech looked at it and said everything was to spec with the brakes and they were operating as designed. I asked to speak with service manager and was told he was not available. I had them give me a print out of their diagnosis and after they changed a marker bulb, I left with my paperwork to bring it to the inspection station. They said the brakes are not safe and contacted the state inspector who also agreed that the brakes were not safe. I had to have the brake pads and rotors changed so I could pass inspection. I will be contacting Infiniti Corporate to report this. I have pictures, actual parts, and the supporting documents. More

Excellent experience!! Great service and prompt attention. We felt very welcomed by everyone and got everything needed to get our vehicle back in shape. Will recommend it to Great service and prompt attention. We felt very welcomed by everyone and got everything needed to get our vehicle back in shape. Will recommend it to everyone! More