INFINITI of ONTARIO | Page 181

Same old story Purchased our 7th Infiniti from this dealership, working with pros makes our lives easier, Feels like being at cheers “where everybody knows your name Purchased our 7th Infiniti from this dealership, working with pros makes our lives easier, Feels like being at cheers “where everybody knows your name”, only important if you like being treated that way More

Amazing experience got just what I wanted!!!!! Mouris helped out and made sure I got into what I wanted and I love my new car ! 10/10 great experience thank you for getting me in the perfect car Mouris helped out and made sure I got into what I wanted and I love my new car ! 10/10 great experience thank you for getting me in the perfect car More

Great Experience Over the past 7 years I have purchased three cars from Infiniti of Montclair. It has always been an easy process. Jorge has always made it simple. Over the past 7 years I have purchased three cars from Infiniti of Montclair. It has always been an easy process. Jorge has always made it simple. They treat you with respect and courtesy. The customer is number one with them. Thanks again to all of you in the sales, finance and the service department. I appreciate all you do. I will keep coming back. More

Very Disappointed I'm a first time customer, I was recommended Olivia in service so I spoke to her. My issue was I disconnected my battery to my 2003 G35 which basicall I'm a first time customer, I was recommended Olivia in service so I spoke to her. My issue was I disconnected my battery to my 2003 G35 which basically reset my computers, So all I needed was a reset. Olivia asked my issues I explained she responded "sounds like a simple reset that's easy" I brought the car in on my lunch. When she took it to the back she came to me and said "that's not from a disconnected battery,it's off track and we need to figure out what the problem is it will cost $270.00 to "inspect" to the issue". I thought I was dealing with certified professionals?? A simple reset turned into a $270 "inspection". That doesn't guarantee the problem to be fixed. Sorry but that all sounds like a scam. I was very disappointed in the service by that individual. However the receptionist and other ladies were VERY kind and helpful. Thank you to them. More

Great experience, very fast in and out! Good place to buy infiniti. I was in and out. Car was clean with a full tank of gas. Car was explained to me in great detail. Good place to buy infiniti. I was in and out. Car was clean with a full tank of gas. Car was explained to me in great detail. More

Returning Customer Jodi Caccavale provides an exceptional customer service experience. Professional, courteous and knowledgeable service were some of the reasons, I cho Jodi Caccavale provides an exceptional customer service experience. Professional, courteous and knowledgeable service were some of the reasons, I chose to return. I will return for future business. More

Great Experience Mourice did an amazing job to make sure we had all the details worked out before we came to sign the paperwork. Appreciate this immensely! Made thing Mourice did an amazing job to make sure we had all the details worked out before we came to sign the paperwork. Appreciate this immensely! Made things smooth and easy! More

Excellent Great. Oil change and we found the car needed new tires. IPM threw in the alignment and provided transportation to and from my home while the work was Great. Oil change and we found the car needed new tires. IPM threw in the alignment and provided transportation to and from my home while the work was done. As always, excellent work and customer experience. More

Buying a car should always be this easy From the moment I walked in the dealership, I felt welcome and I was attended to in a very professional way. I am extremely happy with my car, the dea From the moment I walked in the dealership, I felt welcome and I was attended to in a very professional way. I am extremely happy with my car, the deal I got and I will continue to deal with Infiniti of Montclair! More

Disappointing In July 2017, I dropped my car off because my gas tank would not open and that was at 12 o'clock I asked the girl "Jocelyn" (the take-in person) if th In July 2017, I dropped my car off because my gas tank would not open and that was at 12 o'clock I asked the girl "Jocelyn" (the take-in person) if they had time to do an oil change as well since I was already there. Olivia checked my car in and promised to give me a call back and provide an update and never did. I called at 2:00 PM because surely by then they should have an estimate and be able to tell me what is going on with my car. I left Olivia two messages and never got a callback from her. I called again and I asked to be transferred to the service department and Jocelyn promised to call me back and never did. This is very poor customer service and I am very pissed off. I should have received some type of notification as to what is going on with my car. I specifically asked if inifiniti had time today and I also repeatedly told them I need my car back today. At 3:30 she finally called me back and then tells me the Oil change has been done and they bypassed the gas tank which is fine since it would cost me $662 to fix. However I also asked that my drink cup holder be repaired. She said "oh I did not even check that yet" so now she has to call me back again. she was telling me to come pick up my car in 30 minutes when they hadn't even done everything I asked them to do. At 4:00 I finally just showed up at the dealership and was left sitting in the sales waiting area while she entertained some other dude regarding his car. I had to butt in and ask her what is going on with my car..... Before this escalated to this point it could have been deescalated by simply calling the customer ME and letting ME know what is going on well before the FIRST call 3.5 hours later. I knew today was a busy day. I'm not unreasonable. I also did not expect everything to be done within an hour. But I did expect to get a call with an estimate of costs and I did expect better customer service like I had received in the past from JULLIAN. When she finally called me in for my car she just told me the price. She didn't even bother to go over the diagnostic or tell me what was due to be repaired in the future. She just gave me the bill. I've been using Montclair Infiniti Service since 2007. This is the second vehicle I've had serviced here so this is not my first experience. BUT, Next time I will definitely ask for someone else OR GO SOMEWHERE ELSE!!! More