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INFINITI of ONTARIO

Ontario, CA

4.9
2,305 Reviews
OUR MISSION We are a values-driven automotive retailing company, committed to doing Right Things Right, while caring for our employees and our customers. OUR VISION To revolutionize automotive retailing through integrity and excellence in everything we do.
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2192 Inland Empire Blvd

Ontario, CA

91764

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Showing 483 service reviews

November 01, 2025

Olivia is my go-to service advisor and truly an exceptional employee! She always takes care of all my needs and goes above and beyond to ensure everything runs smoothly. She’s consistently availabl More

by Yesiromero53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Parker, Tawfek Muallem
Nov 04, 2025 -

INFINITI of ONTARIO responded

Thank you for all the incredibly kind comments about Olivia. She has exemplified true professionalism and compassion for many years now, and I know she still loves a great 5 star review... Thank you again, Cordy Cerami

October 06, 2025

I'M VERY HAPPY AND PLEASED WITH THIS DEALERSHIP. I SPECIALLY WANT TO THANK JOHN YARBER FROM THE SERVICE DEPARTMENT TEAM. HE REALLY HELPED ME TO SOLVED THE CONCERNS ABOUT MY CAR. HE IS VERY RESPECTFU More

by FAVIOLETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yarber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2025 -

INFINITI of ONTARIO responded

Thank you for the super kind post about your recent service experience with John. I'm glad that all your concerns have been addressed to your complete satisfaction... Muchos Gracias, Cordy Cerami

October 02, 2025

I got my vehicle from this dealership and they all professional with processing the deal , and the best thing they also take care of any service issues after sales ,, and they care a lot of your time More

by Mina Eskandar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aragon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Attalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miki Takasaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2025 -

INFINITI of ONTARIO responded

Mina, Thank you for the super kind post. I will make sure to share your comments with the team, and I know how very grateful they will be... Thanks again, Cordy Cerami

August 30, 2025

Sad that i have to write such a bad review on a prestigious dealership, which is going to be my second disgruntled review in 60 days relating to the service department, i figured with my last negat More

by hornelas66.ho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Ranger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony service Manager
August 29, 2025

Tony and Jocelyn, staff are professional and will do their best to make things right! Had the recall notice for my QX50 while it was in their care for transmission service. They notified me there was a More

by kmatsumoto1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joselyn Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miki Takasaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

INFINITI of ONTARIO responded

Hi Ko, Thank you so much for the kind words! We're glad Tony, Joselyn, and the team could help get your QX50 back in top shape. It means a lot to hear you’re happy with the service. We’re always here to help! Regards, Andrew A.

August 16, 2025

John was awesome. He was straightforward and very responsive to my specific concerns in regards to my vehicle issues. More

by francisvllmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yarber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

INFINITI of ONTARIO responded

Francis, Thank you for taking the time to post your kind review. John will be very pleased when I share your post with him... Thank you again, Cordy Cerami

August 15, 2025

John my service advisor has been my go to guy here for my car issues brought in my car for a AC and left very satisfied with the service provided here More

by Mazuca311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yarber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

INFINITI of ONTARIO responded

Thank you for the 5 stars review and kind words about John. I will be sure to share your post with John, and I know how much he appreciates a great 5 star... Thank you again, Cordy Cerami

August 14, 2025

I recently visited Infiniti of Ontario on August 11, 2025, to address a recall notice for my QX50, and I couldn't be more pleased with the experience. From the moment I arrived, the staff was welcoming More

by FernPuffs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

INFINITI of ONTARIO responded

Thank you for your very detailed and eloquent regarding post your experience with our service team and your recall. I will be sure to share your kind post with Brooke and the entire service team, I know how truly grateful they will be... Thank you again, Cordy Cerami

August 13, 2025

Received maintenance services on my QX55, Mike was and has been my Service Provider for over 10 years. I always receive the best services with quick and efficient. More

by Karter37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Longridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

INFINITI of ONTARIO responded

Thank you for the years of loyalty and support. Your kind 5-star post will be shared with Mike and the team, and I know how grateful they will be... Thank you again, Cordy Cerami

August 06, 2025

Bought my QX50 a year ago, the whole team from Brooke and Jazmin to Cordie have been amazing More

by jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

INFINITI of ONTARIO responded

Jeremy, Thank you taking the time for the post and kind accolades, I will be sure to share it with the team... Thank you again, Cordy Cerami

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