INFINITI of Orange Park

Dealer with class I went into Infinati of Orange Park to get an oil change. My service advisor Roger Sain offered exceptional service. He took really good care of me an I went into Infinati of Orange Park to get an oil change. My service advisor Roger Sain offered exceptional service. He took really good care of me and also took the time to give me a few quotes for new tires. He did not try to sell me the most expensive one. Melisa More

Customer service Department is Superb !!!" The main reson I switched from altlantic to orange park infinity because of Roger Sain . He is the best employee you could ever have. If Roger Sain wa The main reson I switched from altlantic to orange park infinity because of Roger Sain . He is the best employee you could ever have. If Roger Sain was not in the service department , I would be going somewhere else . More

Customer Service My very 1st service with my Q50. Ms. Kayla Rosa greeted me before I had time to get out of the car. She greeted me and then proceeded to analyze my My very 1st service with my Q50. Ms. Kayla Rosa greeted me before I had time to get out of the car. She greeted me and then proceeded to analyze my problem. The service was provided promptly and one problem was discussed. I felt comfortable during my visit and all was good. All Infiniti employees seemed to be ready to "make you feel at home". Hopefully this is just the beginning of a long time relationship. Thanks Infiniti Of Orange Park. Amzie Z. Brown More

SERVICE - Is the key component to customer retention I have been with Infiniti since 2007 and I was basically sold on how I was treated not only during the purchasing process, but all the follow up that I have been with Infiniti since 2007 and I was basically sold on how I was treated not only during the purchasing process, but all the follow up that kept it alive. By 2012, I still had made a second purchase to move my wife into an Infiniti & out of her Nissan as the previous 5 years convinced me to stay the course with Infiniti. The service department was really the clincher, mainly how I was treated as a valued customer and it really helps when you have a service adviser, such as Roger Sain who not only knows the products inside and out, keeps you well informed, forecasting you of upcoming requirements or maintenances, and keeps you informed of trending or known issues of certain year models, and how Infiniti targeted commonly failed parts in earlier year models and Infiniti was able to manufacture those high fail rate items for improved higher quality replacement components for older & current model vehicles and future production. I had many items that did fail on my 2005 FX-35, most all of which were covered under my extended warranty. This is very telling of a manufacturer where quality is a top priority. This information also weighed heavy on my decision to retire the 2005 FX-35 and purchase a CPO 2014 QX-70 3 weeks ago. Roger shares his insight and his knowledge always, he also kept me up on the lack of issues this newer model had because of the targeted quality improvement program of the failed items on prior models. As I mention in the title of this review, the Service department IS the key component for customer retention. If its not understood that way, it really needs to be understood that way. Your relationship with the Sales side of the house is short term, I on all 3 occasions of buying an Infiniti vehicle had a great experience in the purchase, however the game is different. Its not the sales guy that made me come back, he just put in a long term debt....hehe. It's true, a Sale rep wants your sale, your signature, and it puts food on their plate. That is just the nature of the beast and I understand that its their job. We all need a job so I get it, but Orange Park Infiniti sales guys really helped me out a lot on this recent purchase, so I am convinced they too are a new breed of sales personnel alive within the Orange Park Infiniti that Atlantic place does not have. But the reality of it is once you are past the sale, you are done. They did their job and now as the customer, hopefully happy like I was drive away. From this point on, what makes or breaks retention of a customer is how the long term relationship is handled from that day forward. That responsibility falls in the hands of the Service department. Roger Sain in my book get the 5 start CQA. Commitment, Quality, & Accountability, that all by itself earned my trust for the 9 years I have been with Infiniti. This is the biggest and only reason I remained an enthusiastic Infiniti owner. It is a great vehicle but the vehicle is only as great as the service department that takes care of you from final sale forward. Roger Sain leads an enviable example for others to follow as one of the best service advisors I have ever had the good fortune of running into. He is very professional, knowledgeable, honest and forthright. When I return for service or repairs, I don't feel like I am just a number, and I have 100% confidence the service or repairs will be done correctly or Roger won't accept it. He tends to develop and earn the respect & trust with his mechanic's in his professional way, and makes sure they understand his expectations, and they tend to deliver on it. I always feel that I am a valued customer but more so, its how I was treated from the Service department when I had to go, and Roger Sain get 98% of that credit. Well there were some times he was off when I needed something done, but that 2 % does not go against him, I add it to the score as I am 100% with Infiniti. Thank you all for everything well done. More

Customer Service Have been going there for service and never have been disappointed. Excellent customer service and facilities. Roger Sain is your best bet for service Have been going there for service and never have been disappointed. Excellent customer service and facilities. Roger Sain is your best bet for service. Got my tires replaced recently. More

Customer Service Department is Superb!!!! Roger Sain is the "best" employee you could ever have. He not only treats everyone with professionalism, he causes you to feel as if you are the only Roger Sain is the "best" employee you could ever have. He not only treats everyone with professionalism, he causes you to feel as if you are the only customer he has, no matter how busy the service department may be. I've stated this before and I'll state again: If Roger Sain was not in the Service Department, I would be going somewhere else. He is trustworthy, honest, not pushy and always willing to share a smile. God bless. More

Excellent service It's a very nice and relaxing facility that everyone will enjoy to stay while waiting for their car to be serviced. Employees are great, polite and ac It's a very nice and relaxing facility that everyone will enjoy to stay while waiting for their car to be serviced. Employees are great, polite and accommodating. More

Second to none customer service. The main reason I switched from Atlantic Infinity to Orange Park Infinity is because of Roger Sain. He is second to none when it comes to customer ser The main reason I switched from Atlantic Infinity to Orange Park Infinity is because of Roger Sain. He is second to none when it comes to customer service. He puts me at ease and I know won't sell me on unnecessary repairs. Thanks for the honesty and family feel. #M35STRONG# More

Great customer service! I love this place, polite people and very helpful, great service to my vehicle and they treat you like family, Mr Roger Sain, is your guy, he understa I love this place, polite people and very helpful, great service to my vehicle and they treat you like family, Mr Roger Sain, is your guy, he understands and will always look for the best deal and best treatment to every single customer. More

Very accommodating I scheduled my service appointment on line but had to cancel last minute due to family schedules. When my day unexpectedly opened back up just hours I scheduled my service appointment on line but had to cancel last minute due to family schedules. When my day unexpectedly opened back up just hours later Infiniti of O.P. was able to squeeze me in just before closing that same evening and still wash my car when the service was complete. Great service. More