INFINITI of Sarasota

The Good : The salesman came in on his day off, without knowing beforehand that I was coming, and stayed late, even after I broke down on the interstate. I really appreciated that. The Bad : Pre owned vehi knowing beforehand that I was coming, and stayed late, even after I broke down on the interstate. I really appreciated that. The Bad : Pre owned vehicle was described by same salesman as "pristine", " a rare piece". , I put way too much stock in his description of the vehicle...my fault. There was an adequate number of pics of the vehicle posted on the dealerships' website, including one that showed a matching set of dents across the back of the truck, on each side of the back window. The dents were easy to miss, among the 58? pics, but the first thing I saw, when we walked up to the truck, upon arriving at the dealership. When the Salesman came out to greet us, I pointed to the dents, and said "what's this" ? He gave us the impression that one of the employees? must have done it, and seemed like he was surprised, and upset about it. When I took the truck for a test drive, I immediately asked someone riding with me to access the website, and see if there were any pics of the dents. There was a pic, showing the dents. So, does that mean that the salesman knew of them, but didn't tell me about them, when I specifically asked him what was wrong with the truck, or does it mean that somebody inserted the pics of the damage, after I got there, or.........who really knows ?? But how, can a Salesman that knows enough about a truck, to call it "pristine", or "a rare piece", not know enough about it, to make sure I was aware of the dents, before my driving 200 miles, to buy the truck. Couple this with a cracked window, worn windshield wipers, and a radio that works intermittently, (worked on the test drive) and it was not the type of buying experience that I'd like to repeat. That being said, the dealership did cover the cost of the new wiper blades, and some other small item, by way of a slight price reduction on the truck, when the 2nd set of contract paperwork was sent to me, to sign.Regarding the radio, I was told by the salesman to take the truck to the Toyota dealership, to see what the issue was with it, and after spending $188 for diagnostics, was told that the radio was bad, and a new one was $1100+ installation. As if that wasn't bad enough, they said that the radios were at least a couple months out, due to Covid based supply chain shortages. I think that the dealership should cover the $188, and the cost of the new radio. Also, I've asked twice, to speak to the former owner of the truck, ( a one owner truck) about the trucks' history, including how the dents got there, and still don't have the contact info for him. I'm disappointed. I, like everyone else that's bought a truck lately, paid a premium for this truck, and would just have liked for it to have been "pristine", and "a rare piece", as it was advertised. I've been in Sales, and Management, for most of my adult life, and have made mistakes in both........everybody does, but I've always made a situation right, and treated people the way the Golden Rule says to, even if it means that there's no profit in the deal, for me, or my company. Maybe I'm asking too much, but, as a consumer, I expect to be treated fairly, on everything I buy, without feeling like I have to fight for that. So, to summarize, my Salesman is a likable guy, the dealership is very nice, and I bought a pre owned truck, with 76,000 miles on it. This Salesman has good reviews, on sales of new vehicles. This is the only experience that I've had with them. I'd like to say that I'd give them a chance to sell us our next vehicle, but with the way that this transaction has gone, I could not, at least for the time being, commit to that. Thank you More

We were very impressed with your service department. We can say they were very knowledgeable and efficient can say they were very knowledgeable and efficient More

I’ve been several times to this dealership and most have been very acceptable. However, this last trip there were several issues after the work was performed. Missing clips, bolts, a leak and some minor dam been very acceptable. However, this last trip there were several issues after the work was performed. Missing clips, bolts, a leak and some minor damage to existing part (bumper plugs). All these were related to attention to detail, thoroughness and rushing to get the job done by the Tech. However, my Service Advisor (Guy) and the Service Mgr. (Mike) went to great lengths to make things right, which they did. They even offered to drop off a loaner at my house and drive my car to the shop, I declined as I really didn’t want someone driving my car that distance. More