INFINITI of South Bay

Consistent Excellent Service I come here for all service on my 2010 QX56 and I request Wilson when I make my appointments. Some say it might be time for a new car but my QX56 is I come here for all service on my 2010 QX56 and I request Wilson when I make my appointments. Some say it might be time for a new car but my QX56 is still running great — probably due in large part that my car is serviced at this dealer. More

The wait was to long I didn’t like waiting to long to have airbags replaced I think they could speed up the process in the future but over all was a friendly business I didn’t like waiting to long to have airbags replaced I think they could speed up the process in the future but over all was a friendly business More

Slow Service Had an appointment for a tire change, but service was still nearly three hour wait. I had to cancel the car wash which was offered due to time constra Had an appointment for a tire change, but service was still nearly three hour wait. I had to cancel the car wash which was offered due to time constraints. More

Excellent service Agent very knowledgeable and helpful. Service was performed timely , My service agent kept me informed of the service being provided, Waiting area v Agent very knowledgeable and helpful. Service was performed timely , My service agent kept me informed of the service being provided, Waiting area very comfortable and clean More

Kas is the best! I normally hate having to deal with the annoyance of leasing a new car. This time however, the experience was quick, stress free and I got a great dea I normally hate having to deal with the annoyance of leasing a new car. This time however, the experience was quick, stress free and I got a great deal. Kas is a true gentleman. He is such a great guy and salesman that I recommended 2 others to him. I’m pretty sure the 2 other parties are going to buy a car from him before the new year! Thanks George also! More

WILL NOT RETURN !! TRIED TO SCAM ME WITH FAKE BATTERY FAIL Went to have my oil changed and they tried to upsell me. I'm ok with the upsell because the advisors work on commission and they have to eat. However, Went to have my oil changed and they tried to upsell me. I'm ok with the upsell because the advisors work on commission and they have to eat. However, don't tell me I need something I clearly don't. Once my oil change, and tire rotation were complete, my advisor, Sarah, told me I needed a new battery. I HAVE HAD NO INDICATIONS THAT MY BATTERY WAS FAULTY. No battery icon illuminating on the dash board. No unusual sounds when starting the vehicle. NOTHING! So when I asked her isn't there an indicator on my dashboard that would alert me the battery was low ? She himmed and hawed and stopped short of saying that the indicator lights were not reliable, for which I would have had that addressed had she said it but like I said she stopped short. So then I said I want to see the test. She pointed to a piece of paper that stated I need a new battery. I said NO I want to see the test being conducted. So we head to the service bay. I watch the guy conduct the test. He laid the tester on the bay and it initially said 'battery test ok' with a green 'check'. He pushed a button and another test began. It was registering the progress starting at '0' percent until it was complete at '100' percent. He then pushed 'done'. The handheld machine gave a reading. It was 80% illuminating in green. I'm watching all of this but he isn't explaining any of it. He then goes to the inside of my door panel while myself and my advisor are standing at the front of the vehicle being concealed by the raised hood of my car and he comes back with a 'failed' reading. From the inside of the door panel !!! I question what the '80' percent reading was that I observed before he went to the door panel and he stated it was the progress of the test. I say, no, this was after the progress reader reached 100 and you pressed done. It gave you a reading of 80 percent, what does that mean. He dummied up. Then I ask what he was doing inside the door panel, he says scanning the door panel to see what type of battery I needed and then offered to show me the inside of my door panel ;/. Really, you offer to show me the inside of my door panel but not the read outs on the battery tester ??? Just for good measure, I stopped by a mechanic shop on the way home to have my battery checked, on the off chance I wasn't being scammed and I really did need a new battery. Guess what ??!!! MY BATTERY WAS JUST FINE !!!! So I was definitely being scammed ..... never again will I return to this dealership for service or anything else !!! SCAMMER. SHADY DEALERSHIP. WILL NEVER RETURN FOR SERVICE NOR SALES FOR THAT MATTER !!! More

FANTASTIC! THE BEST! They were fabulous. They were so accommodating and made sure we were over satisfied with our purchase. They knew exactly what they were doing and was They were fabulous. They were so accommodating and made sure we were over satisfied with our purchase. They knew exactly what they were doing and was quick about it as well. They made my purchase go smoothly and it was my first time buying a car. Overall experience 100/10. Surpassed my expectations!!! More

GREAT FOLLOW UP Work was great and follow up was outstanding!! Ever made the entire process easy and kept me informed through out the entire repair. I will never go Work was great and follow up was outstanding!! Ever made the entire process easy and kept me informed through out the entire repair. I will never go anywhere else. More

Repairs I brought in my car for repair due to the bumping feeling I experience when. I drive. The repair team and Wilson Chihuaha did a great job in fixing th I brought in my car for repair due to the bumping feeling I experience when. I drive. The repair team and Wilson Chihuaha did a great job in fixing the problem. More

Always treated like number 1 This place always makes me feel welcome and special Edson once he sees me he attends my needs in my car. all I need to do is relax in the customer lo This place always makes me feel welcome and special Edson once he sees me he attends my needs in my car. all I need to do is relax in the customer lounge enjoy my coffee and watch some tv. The car was taken care and also was wash and clean inside. Thank you south bay infinity for the attention and care. More