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INFINITI of South Bay

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
1,896 Reviews
INFINITI of South Bay is proud to be your local INFINITI dealership. We are a new and used INFINITI dealer located in Torrance, CA just south of Los Angeles at 2900 Pacific Coast Hwy. Our dealership services INFINITI owners throughout Los Angeles, CA . At INFINITI of South Bay it's our goal to exceed your expectations from test drive to delivery and beyond. It's the INFINITI of South Bay way! Please feel free to browse our extensive inventory of new INFINITI Q50, Q60, QX50, QX55, QX60, QX80 sedans and SUVs. If you are in the market for a CPO (Certified Pre Owned) used car, truck, or SUV in Torrance, then shop us online or on our lot. We also provide many lease an financing options and specialize in INFINITI brand service and parts. Visit INFINITI of South Bay in Torrance today or contact us at (310) 325-5555 to schedule a test drive. We are your Southern California source for INFINITI vehicles in the Southbay, INFINITY Los Angeles, INFINITI Santa Monica, INFINITI Hawthorne, and INFINITI Torrance.
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2900 Pacific Coast Highway

Torrance, CA

90505

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Showing 1,896 reviews

June 18, 2019

Awful experience now that car is off warranty Came in for an oil change appointment. Sat for 2 hours before Candice informed me my car then still needed an additional $1400 of work. She also had More

by SMITHRYANP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candice Roxas
Report | Print
Jul 25, 2019 -

INFINITI of South Bay responded

It is the Service Advisor's responsibility to properly advise our clients on the condition of their vehicle to optimize their safety and the performance of the car. It is always your decision to take our recommendations or decline them, we only advise. Also, we agree with you and understand how you would be disappointed if you thought you were getting your key reprogrammed for free, only later to find out that you were no longer under warranty. Even though we had to charge, we did offer you a discounted rate. We were very fair with you, and hope that you find it in yourself to please also be fair with us. Thank you.

June 16, 2019

Very nice service people The service was nice when I was there. When I got home I discovered one window will not roll up automatically like it should. It did before the servic More

by cindyrenteria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
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Jul 25, 2019 -

INFINITI of South Bay responded

Cindy, Thank you kindly for your positive review of INFINITI of South Bay and your Service Advisor Wilson. We appreciate you letting us know you had an issue with your window. Please stop by at your earliest convenience so that we can take a look at it for you. Thank you.

June 12, 2019

Oil Change The waiting time I was given was inaccurate. I inquired about a military discount and didn't receive a favorable response. Fluid levels were not top More

by MURRELLGARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2019 -

INFINITI of South Bay responded

The INFINITI Military Vehicle Purchase Plan (VPP) allows Active and Reserve US Military, Retired Military, Veterans discharged from active service within the past year, and their spouses and partners, to all benefit from this exclusive offer. Signing up for the program is easy. All you need is proof of service, and a Vehicle Purchase Plan (VPP) Claim ID that you can get from your local INFINITI Dealer. This purchase plan is for the purchase of an INFINITI. Unfortunately, there currently isn't a military discount on vehicle service.

June 11, 2019

Positive Very pleasant and helpful employees. I would not go anywhere else. Have always serviced my car at this dealership since Day 1 and will continue. More

by Wiccawen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaz, Ever Villalobos
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Jun 27, 2019 -

INFINITI of South Bay responded

Thank you for trusting INFINITI of South Bay, we look forward to servicing your every need as an Infiniti owner! Our extraordinary customer service at INFINITI of South Bay allows us to make great connections and create bonds with our customers that keep them coming back. We are so glad that you are pleased with our helpful employees, especially Everado and Kaz. Thank you for sharing your positive experience online!

June 11, 2019

Very easy smooth process to get car maintenance done I booked the maintenance online. They sent me email reminder prior scheduled date. I waited in dealership where they provide, water, coffee, snacks, More

by James from PVP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Moncayo, Wilson Chihuahua
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Jun 27, 2019 -

INFINITI of South Bay responded

Thank you for recognizing INFINITI of South Bay's comfortable client lounge. We are glad that you were able to experience all of the great amenities that we offer, like the free wi-fi and car wash. We appreciate your recognition of Wilson, Thomas, and Edson for their exceptional and friendly service. At INFINITI of South Bay, we pride ourselves in being punctual, so we always make sure to send out an email reminder before the scheduled date. Thank you for your business and your positive feedback online!

June 11, 2019

Excellent Service! Candice was excellent and the time it took to get all of the service completed on my car was worth the wait. She was very helpful, professional and More

by G_ALONZO90045
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Jul 25, 2019 -

INFINITI of South Bay responded

Everyone loves Candice! Thank you so much for letting us know that Candice provided exceptional service. We stress the importance of being courteous, professional and communicating. It looks like Candice nailed it! Thank so much for servicing at INFINITI of South Bay, we appreciate your business.

June 09, 2019

Great experience Great service and communication. Wilson my service rep is great! Takes care of everything with the car and gives great service advice. Def would re More

by CanivalFunShip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Jun 27, 2019 -

INFINITI of South Bay responded

We are so glad to hear about your positive experience at INFINITI of South Bay. Thank you for recognizing the amazing service advice that Wilson had to offer, we feel as if we have an amazing team of service advisors. It is very nice of you to recommend everyone to INFINITI of South Bay for all of their service needs. We appreciate you and your positive review!

June 06, 2019

Always a pleasure It is always A pleasure getting my car service at Infiniti in South Bay . Candice is always great she Such a pleasure, so am always in and out. More

by NGYOUNG10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Jun 27, 2019 -

INFINITI of South Bay responded

Thank you for choosing INFINITI of South Bay for all of your car service needs! We are glad to hear about your positive experience and the outstanding work of Candice, she always has the clients best interest at heart. She is excellent at customer interaction because she makes the time to explain and review options. We appreciate your business and recognition of our amazing staff!

June 04, 2019

worst exeperience ever My experience at your dealership is the worst. Sales force is not experienced and have no customer service. I am assuming this is due to the lack of More

by CSAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russell, Eric, , Tommy Morgan
Report | Print
Jul 25, 2019 -

INFINITI of South Bay responded

We apologize that we were unable to sell you the vehicle at the price you wanted. And because we could not, it should not translate into poor customer service. We have a strong team of highly trained professionals who take their jobs seriously and who have been in the business for many many years. Our concern is customer satisfaction, not the number of sales. Why?, because we know if we have satisfied clients, then we will have customers for life and make many sales. We just can't give away vehicles as a condition of client satisfaction. We hope you find it in your heart to understand.

June 02, 2019

fixed seat belt assembly Wilson did a great job of coordinating, including getting back home, status, explanation of work done, and issues with installation. Assisted with More

by DONN.OKUMURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Jul 25, 2019 -

INFINITI of South Bay responded

Donn, Thank you for taking your time to recommend INFINITI of South Bay and for posting your positive experience online. It is so important to have clear and thorough communication, and it makes such a difference in providing and exceptional service experience. That's why here at INFINITI of South Bay we strive to spend as much time as our clients as they need to feel comfortable. Here you'll be treated with courtesy and respect and will never feel rushed. Thank you for your business!

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