INFINITI of South Bay

Awesome Infinity was a team of customer satisfaction driven members that always exemplify excellence. Their service exceed customer satisfaction goals which c Infinity was a team of customer satisfaction driven members that always exemplify excellence. Their service exceed customer satisfaction goals which creates an environment of trust. More

Fast service The environment was welcoming and the staff was extremely helpful and caring. I felt confident and happy with the amount of help I got. I enjoyed the The environment was welcoming and the staff was extremely helpful and caring. I felt confident and happy with the amount of help I got. I enjoyed the waiting area and the length of time I waited for my car to be service. More

Satisfactory Brought car in with same issue but service department keeps punting the issue claiming they can’t hear or recreate problems. However, when I drive it, Brought car in with same issue but service department keeps punting the issue claiming they can’t hear or recreate problems. However, when I drive it, I clearly hear the problem. Frustrating! More

Reset the dashboard & rotation of my tires. Good service and attentive staff. The computer system was down, so it took longer than expected to get the service started. Happy construction is fina Good service and attentive staff. The computer system was down, so it took longer than expected to get the service started. Happy construction is finally completed. More

Eddy is very knowledgeable and pleasant to work with. Eddy’s been great, always accommodating to my schedule, sometimes arranging the loaner car and helpful with all the questions with necessary need for Eddy’s been great, always accommodating to my schedule, sometimes arranging the loaner car and helpful with all the questions with necessary need for the car with a smile! More

Great service as always This particular appointment, the service employee that helped me was Candice and she was excellent, she answered when I called to set up my appointmen This particular appointment, the service employee that helped me was Candice and she was excellent, she answered when I called to set up my appointment and was very helpful and then when we pulled up she was the first person to walk out and she was great. Explained everything to me as well as pricing and also called me later to follow up and give me an update, then checked me out efficiently when I came to pick up my vehicle. I realize this survey is only for this recent appointment but I wanted to take a moment to comment on my previous appointment as well since when I initially tried to do my review last time the system didn’t go through and I was unable to. Anyway, Wilson was my service tech then and he was awesome. He not only was very friendly and welcoming but took care of my car and even found a couple of other issues I didn’t mention but needed and to be totally honest, his helpfulness is what made me a repeat customer. He wasn’t my service tech this time so I wasn’t sure how it would be but Candice was great, too and if all of the staff at South Bay Infiniti is this great, I’ll be a customer for years to come. More

RUDE CUSTOMER SERVICE REPRESENTATIVE I usually deal with CANDICE which is very nice, great attitude.She left early and told me Eddy will help me I told him before they started my car I ha I usually deal with CANDICE which is very nice, great attitude.She left early and told me Eddy will help me I told him before they started my car I had an coupon for an oil change he said ok...Now my car is finished and he tried to make me pay full price for the oil change, I went to the cashier he didn’t tell the cashier to give me the discount he had the biggest attitude for no reason...I never want to deal with his rude xxx again!!! More

Efficient and friendly In a day of lip service for a fast buck its good to see that Infiniti has returned to customer service excellence. Thank you very much! In a day of lip service for a fast buck its good to see that Infiniti has returned to customer service excellence. Thank you very much! More

Fast and efficient service! I had a last minute concern about my car the day before Thanksgiving, my front left tire was wobbling so I called the service department and Candice g I had a last minute concern about my car the day before Thanksgiving, my front left tire was wobbling so I called the service department and Candice gave me a quick appointment. I brought my car in for service and they quickly found out what was wrong with my car and fixed it right away!! I was very pleased with the overall service and results of my visit to the service department and not to mention I didn't have to worry anymore about my car. More

Red experience Q50 This year We decided to upgrade, treated like royalty took the best car in the showroom ,Mark gave us respect and we gave him trust This year We decided to upgrade, treated like royalty took the best car in the showroom ,Mark gave us respect and we gave him trust More