INFINITI of South Bay

INFINITI of South Bay responded

Cheryl, thank you so much for your truly wonderful review! We are absolutely thrilled to hear that you are consistently pleased with the service you receive on your car. It’s especially gratifying to hear you describe our customer service as phenomenal and that our team takes the time to thoroughly explain everything about your car. Ensuring clarity and providing great service are our top priorities, and your feedback confirms we’re hitting the mark every time you visit. Your kind words are a massive source of encouragement for our entire Service Department. We appreciate you choosing INFINITI of South Bay for your car care needs, and we promise to continue delivering this exceptional level of quality every time. Thank you, from all of us, for your loyalty and amazing support! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

JC, Congratulations on Your New 2026 INFINITI QX60! Thank you so much for taking the time to share such positive and valuable feedback! We are absolutely delighted to hear how happy you are with your new 2026 INFINITI QX60 LUXE AWD and your leasing experience here at INFINITI of South Bay. We understand that transparency and clarity are paramount in the leasing process. It is our goal to make the transaction as straightforward and stress-free as possible, so your comments regarding our complete transparency with pricing (no hidden fees!) and the efficiency of the entire process are the highest compliment we can receive. We truly appreciate you acknowledging our team's honesty and professionalism. We strive to ensure every customer feels confident and well-informed, and we are grateful for your high recommendation. Enjoy every mile in your beautiful new QX60! We look forward to assisting you with any needs in the future. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Deva, Thank you for taking the time to provide feedback on your recent service experience. We appreciate you bringing this specific situation to our attention. ⭐ While we are glad that the special request you noted was ultimately taken care of and resolved before you left, we sincerely apologize for the initial oversight. Having to return to the Service Drive and repeat a specified request is an inconvenience, and we regret that we fell short of delivering perfect execution the first time. ⭐ We are committed to providing attentive service and ensuring every detail and special request is handled correctly. Thank you for your patience and for allowing us the opportunity to immediately correct the matter. We have addressed this feedback with our team to reinforce the importance of meticulous detail in our processes. ⭐ We value your business and look forward to demonstrating our commitment to complete, accurate service on your next visit! ⭐ Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Natlife06, for the excellent review and for your continued loyalty! We're genuinely happy to hear that it is always a pleasure doing business with us. 👍 We sincerely apologize for any inconvenience caused by the wait times. We understand that your time is valuable, and we are actively working to streamline our service process to make your future visits as efficient and effortless as possible. 👍 We truly appreciate your business and look forward to welcoming you back soon! 👍 Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Sperri, Thank you for your 4-star review. We sincerely apologize that the work took longer than you expected, but we are truly delighted that the quality of the service and the excellent customer service provided by Mr. Trujillo created a positive overall experience for you. We appreciate you taking the time to share this feedback and thank you for your business. We look forward to serving you efficiently on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Joseph, Thank you for sharing your feedback. We are extremely pleased that our team here at INFINITI of South Bay was able to successfully complete the work you needed! It is very rewarding to know we could step in and provide a successful solution after your difficulties elsewhere. We sincerely appreciate you giving us the opportunity to earn your business and demonstrate our commitment to quality service. We look forward to welcoming you back for any future needs. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Everlongcg, Thanks for taking the time to share your incredible 5-star feedback! Hearing that this was the "best experience" you've ever had buying a car truly means the world to us. We are intensely focused on operating with integrity and ensuring every customer is completely happy—that commitment to "go the extra mile" is the foundation of our business. We will certainly pass along your kind words to the team, especially to Victor and Mike, whose efforts clearly contributed to your positive outcome. It's their dedication that brings our philosophy to life every day. Thank you again for trusting INFINITI of South Bay with your business and for your high recommendation. We welcome you to the family! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

We truly appreciate you taking the time to share your positive experience! We are delighted that we could provide same-day excellent assistance and that the advice from your Service Advisor was helpful and valuable. Your satisfaction is our top priority. Thank you for choosing INFINITI of South Bay for your service needs, and thanks for the 5-Star review! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your 5-star experience! We are delighted to hear that Edson provided you with excellent service. We pride ourselves on having knowledgeable and helpful team members who are always willing to answer all questions and concerns, and your feedback confirms that Edson is achieving that standard. We truly appreciate your kind words and look forward to welcoming you back to INFINITI of South Bay for your next service visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

JTuttle, Thank you for taking the time to share your excellent 5-star feedback! We are delighted to hear that you experienced fast and friendly service and professionalism during your visit. We are especially pleased that our Service Advisor, Andre, ensured you had a great experience and that the complimentary hand car wash was a welcome surprise! We believe those extra touches make a difference. We appreciate you choosing us for your service needs and look forward to welcoming you back soon! Carlos Robles Service Manager INFINITI of South Bay