INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Jaun, Thank you so much for taking your personal time to leave a review telling everyone you received great service from your service advisor Edson. It is very helpful and comforting when the service advisor explains every step of the process that is going to be taken. We recognize that this level of communication is paramount to delivering exceptional client service. Thank you for recognizing this effort. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Padrica, Thank you for taking your personal time to leave us such a great review. And thank you for letting us know that Carlos did an excellent job. As our Service Manager he works hard to make sure that all clients that visit our dealership receive an exceptional service experience. We appreciate your business, and your blessing - thank you! Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Pat, We apologize for the mix-up, and it is so kind of you to be understanding that mistakes do happen. We appreciate the time you took to provide us feedback and we thank you for your loyalty and your business. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your great review and your feedback on your service advisor Jaime - and our receptionist too. It's important to be greeted with friendly faces and a smile. And thank you for the alert on the situation with the water, we have sent someone to replenish our stock. We appreciate your loyalty to us and our team here at INFINITI of South Bay. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Jaun, We appreciate the great review, thank you! While there are many factors to delivering an exceptional client experience, communication is key. I'm glad that you were kept informed during your visit and that we communicated well. Thank you for recognition of our waiting area, we've worked hard to provide the luxury experience that many of our clients are use to in their own homes. We appreciate your business, thank you. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Dadbod, Thank you for the feedback on pricing and service friendliness. If you feel that prices are high it sure would be more palatable if you were at least greeted with a smiling face, we get it. Please check around and you'll find that our prices are very competitive... especially when you apply any one of the dozen or more coupons we offer on our website. Please be sure to check back often as they change monthly. We will speak with Jerry so that he understands that every client should be greeted with a smile. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Jim, Thank you for your feedback on your last service visit with your service advisor Edson. We are pleased to learn that Edson was able to help make the appointment process easy and that you found our prices to be fair. Please also remember to check our website for service coupons and special offers. We rotate them monthly so be sure to check back often. We appreciate your business and great customers like you. Thank you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Michelle, Thank you for your positive review inspite of the confusion on the length of the free oil changes. I'll ask my Service Manager Carlos Robles to look this up for your year and model to make sure that there was not a mistake. Thank you for your business, and your patience and understanding. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Lianac, We are glad to hear that Jerry was helpful, professional and made sure that your service was conducted in a timely fashion. Know that questions are the best part, the more we communicate the better our relationship grows. Thank you for your review and your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Ricardo, It was so kind of you to leave us this great review, thank you. My team works hard to ensure that every client receives excellent customer service, and if is grately apprecaited when this is recognized. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay