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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,525 Reviews

1,526 Reviews of INFINITI of South Bay - Service Center

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September 12, 2021

I receive friendly and knowledgeable service each time I visit. I feel taken care of, like a friend, not a customer. The design of the waiting room has a comfortable atmosphere. More

by DBLODREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

INFINITI of South Bay responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Please let us know know if there is anything else that I can assist you with. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 09, 2021

Edson wasted no time to get my car fixed and went the extra mile in doing so. My car was experiencing an unpleasant rattling noise since the day I drove it out of the lot, which bothered me so I took it More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

INFINITI of South Bay responded

Hi AJ, and thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 08, 2021

Excellent customer service everytime I go...Always pleased with my service rep.. They always go over & beyond to make sure their customers is pleased & happy. More

by MZMEATY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

INFINITI of South Bay responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 08, 2021

Super nice people. Quick service. Pretty happy with the way they treat you and the efficiency. I have No complaints. Good location and safe. wiuld for sure use again More

by PAULHAM4489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

INFINITI of South Bay responded

Paul, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 08, 2021

The customer service aspect of the visit is great. The representative assigned to me was helpful in every way and answered any question i had. More

by OSCARXNAVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Sep 09, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Oscar! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 06, 2021

I had a nail in my tireBought my infinite Q50 for a I had a nail in my tire Bought my infinite Q50 for a quick check Absolutely a great dealership Fabulous service I’m so sorry I forgot the name of More

by DEALNDICE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 06, 2021

My experience at this dealership has always been exceptional. The staff is very friendly and knowledgeable. The lobby is clean and welcoming. I will definitely be back. More

by MICHELLESANCHEZCEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 07, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback, Michelle. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 05, 2021

The service was fast and effective. They were courteous The service was fast and effective. They were courteous and professional. Ever did a great job of communicating and went over the details with More

by GIVENSDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Sep 07, 2021 -

INFINITI of South Bay responded

Thank you for your great review! We're glad to have Ever on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 05, 2021

Great job and car was returned to me as promised. Hopefully, it was a job done well. Don’t know for sure since it was in the engine More

by LYNR_W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo
Sep 07, 2021 -

INFINITI of South Bay responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 31, 2021

Friendly, corteous staff, fast service.will definitly return to this dealer for future service.. I will also refer friends and family members to visit this Infiniti dealership. More

by GENE.BROADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

INFINITI of South Bay responded

Gene, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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